Job Type: 12-month fixed term contract | 37.5 Hours
Salary: £32,334 per annum
We're looking for an experienced Village Administration Manager to join our retirement village team at Bishopstoke Park
.
This is a key leadership role responsible for delivering a high-quality administration service and ensuring an excellent experience for residents, colleagues and visitors. Working closely with the General Manager and wider management team, you'll help ensure the smooth day-to-day running of the village while maintaining high standards of service, compliance and resident satisfactio
n.What you'll be do
- ingLead and manage the Reception, Administration and Driving teams, delivering a professional and welcoming servi
- ce.Deputise for the General Manager and undertake Duty Manager responsibilities as requ
- ed.Oversee resident move-ins, inductions and leasehold administration process
- es.Monitor resident feedback, complaints and compliments, identifying opportunities to improve servic
- es.Support resident wellbeing, liaising with families, healthcare professionals and external agencies where requir
- ed.Assist with budgets, service charge accounts and financial processes, working closely with Finance colleagu
- es.Ensure compliance with GDPR and DBS requirements and relevant legislati
- on.Build strong relationships with residents, relatives and colleagues, helping to create a positive village communi
ty.What you'll b
- ringExperience working within a housing, leasehold, hospitality or retirement living environm
- ent.Previous experience managing teams and administrative functi
- ons.Strong organisational, financial and people management ski
- lls.Excellent communication and relationship-building abilit
- ies.A proactive, customer-focused approach with a passion and tenacity for delivering exceptional serv
- ice.Ability to balance empathy and compassion with professional boundar
Village Administration Manager in Eastleigh employer: Anchor
Anchor is an exceptional employer that prioritises employee growth and development, offering a supportive work culture where innovation and collaboration thrive. With a focus on enhancing resident experiences across beautiful locations in Hampshire, Oxfordshire, and Berkshire, employees benefit from competitive salaries, comprehensive training, and the opportunity to make a meaningful impact in the community. Join us to be part of a dedicated team that values your contributions and fosters a rewarding career path.
