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For Companies At a Glance
- Tasks: Manage properties, support residents, and ensure a safe, inclusive community.
- Company: Anchor, the largest not-for-profit provider of care and housing for older people in England.
- Benefits: Flexible working, health discounts, pension matching, and career development opportunities.
- Why this job: Make a real difference in people's lives while building a rewarding career.
- Qualifications: Great communication skills and a passion for helping others; experience is a plus but not essential.
- Other info: Join a diverse team committed to transforming housing and care for older people.
The predicted salary is between 20800 - 29000 £ per year.
Location: Mellor Court, Darlington
Hours: 20 per week
Salary: Up to £29,000 per annum, pro rata
About the role
Working with different individuals every day, a Location Manager’s job is incredibly varied, and no two days are the same. We connect with our communities in different ways and when you join the housing team, you’ll need a good balance of heart and head to manage property matters, tenancy matters and relationships with your residents.
The Location Manager role is very diverse, and involves working with departments across the organisation, so you will need to feel confident taking the lead on managing relationships with key stakeholders and partners.
You will be responsible for:
- Managing properties and supporting residents to be able to live independent lives
- Letting properties, managing rent accounts, dealing with anti-social behaviour and ensuring repairs are carried out
- Listening to residents and dealing with issues before they become a complaint. When a complaint does arise, taking ownership and investigating fully - it is important that our residents are listened to and are kept informed.
- Maintain resident trust and confidence in Anchor through effective communication, setting expectations and delivering
- Managing the location’s budget and service charge accounts ensuring residents’ homes are well maintained and repairs are completed to a high standard
- Ensuring that the location is safe, and all health and safety checks and risk assessments are carried out in accordance with policies and procedures
- Supporting residents to live independently by working with external agencies such as local authorities, care providers, social workers and medical professionals to provide support to residents with a range of needs ensuring that they are getting access to the right services.
- Connecting with residents, to encourage inclusion in social events both internally and in the wider community
Our residents are at the heart of everything we do. We believe they should be able to choose how they live in later life. We are looking for an individual who shares our values and has great relationship management and communication skills.
Ideally you will have previous housing or care experience and worked with vulnerable client groups, but that’s not as important as having the right attitude, resilience, ability to problem solve with a willingness to learn.
Anchor is England’s largest not-for-profit providers of care and housing for older people. Our heartfelt ambition is to transform housing and care so everyone can have a home where they love living in later life.
We’re not-for-profit which means every penny we make or save is invested in the people who live with us, the places they live and the people who work here. That means a better standard of care and customer service, better wages, more investment in training and development and improved facilities.
A rewarding environment
From health and happiness to finance and your career, we’ll give you all the support you need.
Health & happiness
- Gym, fitness and wellbeing discounts
- Mental health support
- Flexible working options
Finance
- Pension plan – contribute between 4% and 8% and we’ll match it or better
- Quick and easy pension transfer service
- Savings and financial advice, loans, free life assurance
- Discounts on shopping, holidays, phones, technology and more
Career
- Ongoing personal and professional development programme
- Leadership Pathways online learning resources
- Career progression and promotion opportunities
Celebrating diversity, celebrating you
Anchor is proud to be an equal opportunity employer. We aim to celebrate diversity and inclusion in all that we do, as we know that the more diverse our colleagues are, the better care and support we can give to our residents and each other.
We are proud to have an LGBT+ group for our residents, and also Disability, LGBT+ and race and ethnicity colleague networks. These work to celebrate diversity, address concerns, review policy and practice and empower their members. We also have an Inclusive Ambassador network to allow all colleagues to be part of promoting diversity and to be an ally to others.
We are a member of Inclusive Employers, a Stonewall Diversity Champion, Menopause Friendly and a signatory to the Care Leaver Covenant, HouseProud Pledge and Age Friendly Employer Pledge schemes.
Location Manager in Darlington employer: Anchor
Contact Detail:
Anchor Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Location Manager in Darlington
✨Tip Number 1
Network like a pro! Reach out to people in the housing sector, attend local events, and connect with potential colleagues on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching Anchor's values and mission. Think about how your experiences align with their commitment to providing independence and security for older people. Show them you're not just looking for any job, but that you genuinely care about their mission.
✨Tip Number 3
Practice your communication skills! As a Location Manager, you'll need to manage relationships with residents and stakeholders. Role-play common scenarios with friends or family to build your confidence in handling tricky conversations.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining the Anchor team and making a difference in the community.
We think you need these skills to ace Location Manager in Darlington
Some tips for your application 🫡
Show Your Passion: When writing your application, let your passion for helping others shine through. We want to see that you genuinely care about making a difference in the lives of our residents.
Tailor Your Application: Make sure to customise your application to highlight relevant experience and skills that match the Location Manager role. We love seeing how your background aligns with our values and mission.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your key points stand out without unnecessary fluff.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role.
How to prepare for a job interview at Anchor
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Location Manager role. Familiarise yourself with the responsibilities listed in the job description, such as managing properties and supporting residents. This will help you demonstrate your knowledge and show that you're genuinely interested in the position.
✨Showcase Your People Skills
Since this role involves working closely with residents and various stakeholders, be prepared to discuss your relationship management skills. Think of examples where you've successfully resolved conflicts or built strong connections with others. This will highlight your ability to foster trust and communication.
✨Prepare for Scenario Questions
Expect questions that ask how you would handle specific situations, like dealing with anti-social behaviour or a resident complaint. Practise your responses by thinking through potential scenarios and how you would approach them. This will show your problem-solving skills and readiness to take ownership.
✨Emphasise Your Commitment to Community
Anchor values community engagement, so be ready to discuss how you would encourage residents to participate in social events. Share any past experiences where you've contributed to community-building efforts, as this will align with their mission and demonstrate your passion for enhancing residents' lives.
