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For Companies At a Glance
- Tasks: Support customers and colleagues, resolve complaints, and enhance service delivery.
- Company: Join Anchor, England's largest not-for-profit provider of care and housing for older people.
- Benefits: Enjoy flexible working, health discounts, pension matching, and ongoing development opportunities.
- Why this job: Make a real impact in people's lives while working in a diverse and inclusive environment.
- Qualifications: Previous customer service experience and GCSEs in Maths and English or equivalent required.
- Other info: Be part of a Gold Standard Inclusive Employer with strong diversity initiatives.
The predicted salary is between 21000 - 26000 £ per year.
We’re growing our Customer Experience Hub and are looking for Customer Experience Advisors who are passionate about putting customers first. In this role, you’ll support both prospective and existing customers, working closely with colleagues to achieve first‑time, one‑touch resolutions wherever possible.
The Role
As a Customer Experience Advisor, you’ll handle a wide range of enquiries, including:
- Logging and coordinating repair requests
- Processing rent and service charge payments
- Responding to queries about renting, home ownership and care services
- Creating and updating customer applications
- Handling general enquiries with clarity and care
What We Offer
- Structured training and ongoing support
- Time to build confidence in our systems and processes
- Hybrid working once training, probation and role competency are complete
About You
- We welcome applicants from housing, care, customer service or other transferable backgrounds. You’ll bring:
- Empathy, patience and resilience
- Strong communication and attention to detail
- Confidence, professionalism and a collaborative mindset
- Motivation and a genuine desire to make a difference
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Customer Experience Advisor employer: Anchor
Contact Detail:
Anchor Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Experience Advisor
✨Tip Number 1
Familiarise yourself with Anchor's mission and values. Understanding their commitment to providing care and housing for older people will help you align your responses during interviews, showcasing your passion for customer service in this sector.
✨Tip Number 2
Brush up on your conflict management strategies. Since the role involves resolving complaints, being able to discuss specific techniques you've used in past experiences can demonstrate your capability to handle challenging situations effectively.
✨Tip Number 3
Prepare examples of how you've maintained positive relationships with customers in previous roles. Highlighting your ability to actively listen and provide comprehensive solutions will resonate well with the expectations of this position.
✨Tip Number 4
Stay updated on relevant regulations and best practices in customer service. Showing that you're knowledgeable about industry standards will not only impress during interviews but also indicate your commitment to continuous improvement in service delivery.
We think you need these skills to ace Customer Experience Advisor
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the key responsibilities and skills required for the Customer Experience Advisor position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your ability to handle complaints effectively. Use specific examples from your past experiences to demonstrate your skills in conflict resolution and communication.
Highlight Relevant Experience: In your CV, emphasise any previous roles in customer service or complaint handling, particularly within housing associations or property management. Include quantifiable achievements to illustrate your impact in those roles.
Proofread Your Application: Before submitting your application, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Anchor
✨Showcase Your Customer Service Skills
As a Customer Experience Advisor, your ability to provide exceptional customer service is crucial. Prepare examples from your previous roles where you successfully resolved complaints or improved customer satisfaction. Highlight your communication skills and how you actively listen to customers' concerns.
✨Demonstrate Problem-Solving Abilities
Be ready to discuss specific situations where you faced challenges in complaint resolution. Explain your thought process and the steps you took to find a solution. This will show your analytical skills and your ability to take ownership of issues from start to finish.
✨Familiarise Yourself with Relevant Regulations
Understanding the regulations and guidelines relevant to the role is essential. Research the key policies that govern customer service in housing associations. Being knowledgeable about these will demonstrate your commitment to compliance and continuous improvement.
✨Prepare Questions for Your Interviewers
Interviews are a two-way street, so prepare thoughtful questions to ask your interviewers. Inquire about the team dynamics, the company's approach to customer feedback, or how they measure success in customer service. This shows your genuine interest in the role and the organisation.
