At a Glance
- Tasks: Manage IT supplier relationships and ensure top-notch service delivery.
- Company: Join Anchor, a leading not-for-profit provider transforming care and housing.
- Benefits: Competitive salary, training opportunities, and a supportive work environment.
- Other info: Be part of a values-driven team focused on continuous improvement.
- Why this job: Make a real difference in people's lives while driving operational excellence.
- Qualifications: Experience in IT supplier management and strong communication skills.
The predicted salary is between 50000 - 60000 £ per year.
As part of an exciting period of growth and transformation, we are looking for an experienced IT Contracts and Vendor Manager to join our Technology team. This is a key role responsible for managing supplier performance, contract governance and service quality across our IT supplier landscape. You will work closely with internal teams and external partners to ensure services remain reliable, secure and deliver value to the organisation. You will play an important Service Delivery Manager role in driving operational stability, managing supplier relationships and supporting continuous improvement across a broad range of technology services.
What you will be doing:
- Manage operational relationships with IT suppliers and service partners at various aspects of the service life cycle, from service delivery and transition through to exit.
- Lead supplier governance, service reviews and performance management activities.
- Ensure suppliers meet contractual commitments, SLAs and operational standards in accordance with our supplier service management framework.
- Monitor service risks, compliance, continuity and rehearsal requirements across supplier services.
- Work closely with our Procurement team, Service Operations and wider Technology teams to support contract management and service delivery.
- Produce supplier reporting, scorecards and performance insights to support technology strategy and decision-making.
- Drive continuous improvement across supplier services and operational processes.
What you will bring:
- Comprehensive experience managing IT suppliers, contracts or service delivery within a large/complex organisation.
- Strong understanding of supplier governance, service reviews and performance management.
- Knowledge of ITIL-aligned service management practices.
- Strong stakeholder management, communication and relationship-building skills.
- Experience working across multiple suppliers and technology services.
- Strong influencer.
- Desirable ITIL certifications.
- Knowledge of Procurement Frameworks and regulations, particularly public sector, and tendering processes.
- Experience with ServiceNow or similar IT service management platforms.
- Commercial, procurement or supplier management qualifications.
Apply now. Click Apply to get started. Our hiring team will review your application and contact you with next steps. Please note that this vacancy may close earlier than the advertised closing date if we receive a high volume of suitable applications.
Anchor is England's largest not-for-profit provider of care and housing for older people. Our heartfelt ambition is to transform housing and care so everyone can have a home where they love living in later life. We are not-for-profit which means every penny we make or save is invested in the people who live with us, the places they live and the people who work here. That means a better standard of care and customer service, better wages, more investment in training and development and improved facilities.
Our values: Every one of us can make a difference to our residents and play a part in shaping homes and services around their needs. Our Anchor values of being Accountable, Respectful, Courageous and Honest apply to us all, whether you manage colleagues as part of your role or not. Displaying our values can influence those around us to do the same. We can all be leaders at Anchor and should all be driven by the same customer ethos. Our Anchor Leadership Framework helps align these values with the skills and behaviours we demonstrate.
A rewarding environment: From health and happiness to finance and your career, we will give you all the support you need.
Vendor and Contracts Manager - IT in Cornwall employer: Anchor
Anchor is an exceptional employer, dedicated to transforming housing and care for older people while investing in the well-being of both residents and staff. With a strong focus on employee development, competitive wages, and a supportive work culture rooted in our core values of Accountability, Respect, Courage, and Honesty, we empower our team members to make a meaningful impact. Join us in a rewarding environment where your contributions are valued, and you can grow alongside a passionate team committed to delivering high-quality services.
StudySmarter Expert Advice🤫
We think this is how you could land Vendor and Contracts Manager - IT in Cornwall
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT industry and let them know you're on the lookout for opportunities. You never know who might have a lead or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its values. Make sure you can articulate how your experience aligns with their mission, especially around supplier management and service delivery.
✨Tip Number 3
Practice your pitch! Be ready to explain your experience managing IT suppliers and contracts clearly and confidently. Highlight specific examples that showcase your skills in governance and performance management.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're genuinely interested in joining our team at Anchor.
We think you need these skills to ace Vendor and Contracts Manager - IT in Cornwall
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Vendor and Contracts Manager role. Highlight your experience with IT suppliers, contracts, and service delivery. We want to see how your skills align with what we're looking for!
Showcase Your Achievements:Don’t just list your responsibilities; showcase your achievements! Use specific examples of how you've improved supplier performance or managed contracts effectively. This helps us see the impact you've made in previous roles.
Be Clear and Concise:When writing your application, keep it clear and concise. We appreciate straightforward communication, so avoid jargon and get straight to the point about your relevant experience and skills.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you don’t miss out on any important updates from our hiring team!
How to prepare for a job interview at Anchor
✨Know Your Suppliers Inside Out
Before the interview, make sure you research the key suppliers and partners relevant to the role. Understand their services, performance metrics, and any recent news or changes in their operations. This will show your potential employer that you're proactive and genuinely interested in managing supplier relationships effectively.
✨Master the Art of Communication
As a Vendor and Contracts Manager, strong communication skills are essential. Prepare examples of how you've successfully managed stakeholder relationships in the past. Think about times when you had to influence decisions or resolve conflicts, and be ready to share these stories during the interview.
✨Showcase Your ITIL Knowledge
Since the role requires a solid understanding of ITIL-aligned service management practices, brush up on your ITIL knowledge. Be prepared to discuss how you've applied these principles in previous roles, particularly in relation to supplier governance and performance management.
✨Demonstrate Continuous Improvement Mindset
The job description highlights the importance of driving continuous improvement. Come prepared with specific examples of how you've identified areas for improvement in supplier services or operational processes. This will illustrate your commitment to enhancing service delivery and your ability to think critically about performance.
