At a Glance
- Tasks: Analyse current services and translate insights into effective business design decisions.
- Company: Join Anchor, England's largest not-for-profit provider of care and housing for older people.
- Benefits: Enjoy flexible working, health support, career development, and discounts on various services.
- Other info: Be part of a diverse team committed to inclusion and personal growth.
- Why this job: Make a real difference in transforming housing and care for residents.
- Qualifications: Experience in business analysis and strong skills in process mapping and stakeholder engagement.
The predicted salary is between 35000 - 45000 € per year.
As part of an exciting period of transformation, we are evolving our Change team and creating a number of new opportunities across the function. Our refreshed structure will bring clearer ownership, stronger collaboration and better decision-making, enabling us to deliver change more effectively for our customers and colleagues.
This is a fantastic opportunity to join as a Business Design Analyst, providing the analysis, artefacts and structured insight that underpin effective business design decisions. Working across transformation programmes and directorates, you will analyse current services, uncover pain points and risks, and translate operational insight into clear requirements and design artefacts that improve delivery confidence and support better outcomes for colleagues and residents.
What you will be doing:
- Conduct current-state analysis through process mapping, journey mapping and capability assessment
- Gather and synthesise operational data, stakeholder insight and existing documentation
- Support future-state service, process and operating model design aligned to Target Operating Model
- Translate business needs into clear requirements, user stories and acceptance criteria
- Facilitate discovery and design workshops with subject matter experts and stakeholders
- Review solution designs and specifications to ensure alignment to business intent
What you will bring:
- Proven experience in business analysis, service design or design support
- Strong capability in process mapping, requirements elicitation and analytical outputs
- Ability to convert complex operational information into clear, usable artefacts
- Strong workshop facilitation and stakeholder engagement skills
- Experience supporting business change, transformation or service improvement initiatives
Desirable:
- Experience in housing, care, health, local government or similarly regulated sectors
- Understanding of service design or enterprise architecture concepts
- Familiarity with tools such as Visio, Miro, Lucid or Azure DevOps
- Professional qualifications such as BCS, IIBA, Lean Six Sigma or service design
Anchor - a great place to work:
Anchor is England's largest not-for-profit provider of care and housing for older people. Our heartfelt ambition is to transform housing and care so everyone can have a home where they love living in later life. We are not-for-profit which means every penny we make or save is invested in the people who live with us, the places they live and the people who work here. That means a better standard of care and customer service, better wages, more investment in training and development and improved facilities.
Our values:
Every one of us can make a difference to our residents and play a part in shaping homes and services around their needs. Our Anchor values of being Accountable, Respectful, Courageous and Honest apply to us all, whether you manage colleagues as part of your role or not. Displaying our values can influence those around us to do the same. We can all be leaders at Anchor and should all be driven by the same customer ethos. Our Anchor Leadership Framework helps align these values with the skills and behaviours we demonstrate.
A rewarding environment:
From health and happiness to finance and your career, we will give you all the support you need.
- Health & happiness: Gym, fitness and wellbeing discounts, mental health support, flexible working options, access to online GP appointments
- Finance: Pension plan - contribute between 4% and 8% and we will match it or better, quick and easy pension transfer service, savings and financial advice, loans, free life assurance, discounts on shopping, holidays, phones, technology and more, free Blue Light Card
- Career: Ongoing personal and professional development programme, leadership pathways online learning resources, career progression and promotion opportunities
Celebrating diversity, celebrating you:
Anchor is proud to be an equal opportunity employer. We aim to celebrate diversity and inclusion in all that we do, as we know that the more diverse our colleagues are, the better care and support we can give to our residents and each other. We are proud to have an LGBT+ group for our residents, and also Disability, LGBT+ and race and ethnicity colleague networks. These work to celebrate diversity, address concerns, review policy and practice and empower their members. We also have an Inclusive Ambassador network to allow all colleagues to be part of promoting diversity and to be an ally to others. We are a Gold Standard Inclusive Employer, a Stonewall Diversity Champion, Menopause Friendly and a signatory to the Care Leaver Covenant, HouseProud Pledge and Age Friendly Employer Pledge schemes.
Business Design Analyst employer: Anchor
Anchor is an exceptional employer, dedicated to transforming housing and care for older people while investing every penny back into our residents and staff. With a strong focus on employee growth, we offer extensive training and development opportunities, flexible working options, and a supportive work culture that celebrates diversity and inclusion. Join us as a Business Design Analyst and be part of a team that values accountability, respect, courage, and honesty, ensuring meaningful contributions to the lives of those we serve.
StudySmarter Expert Advice🤫
We think this is how you could land Business Design Analyst
✨Tip Number 1
Network like a pro! Reach out to current employees at Anchor or in similar roles on LinkedIn. A friendly chat can give you insider info and might just get your foot in the door.
✨Tip Number 2
Prepare for those interviews by practising common questions related to business analysis and service design. We recommend using the STAR method to structure your answers – it’s a game changer!
✨Tip Number 3
Show off your skills in workshops! If you get the chance, demonstrate your process mapping and facilitation skills during interviews. It’s a great way to showcase what you can bring to the team.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, you’ll be one step closer to joining a fantastic team at Anchor.
We think you need these skills to ace Business Design Analyst
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Business Design Analyst role. Highlight your experience in business analysis and service design, and show how your skills align with our values at Anchor.
Showcase Your Analytical Skills:We want to see your ability to convert complex operational information into clear artefacts. Include examples of your process mapping and requirements elicitation in your application to demonstrate your analytical prowess.
Engage with Our Values:At Anchor, we value accountability, respect, courage, and honesty. Reflect these values in your written application by sharing experiences that showcase how you embody them in your work.
Apply Through Our Website:For a smooth application process, make sure to apply directly through our website. This way, your application will be reviewed promptly by our hiring team, and you'll be one step closer to joining us!
How to prepare for a job interview at Anchor
✨Know Your Business Design Basics
Before the interview, brush up on your understanding of business design principles. Familiarise yourself with process mapping, journey mapping, and capability assessments, as these are key aspects of the role. Being able to discuss these concepts confidently will show that you’re ready to hit the ground running.
✨Prepare Real-World Examples
Think of specific instances where you've successfully conducted current-state analysis or facilitated workshops. Be ready to share how you translated complex operational information into clear requirements. This not only demonstrates your experience but also your problem-solving skills in action.
✨Engage with Stakeholders
Since stakeholder engagement is crucial for this role, practice how you would approach different stakeholders during the interview. Show that you can build rapport and facilitate discussions effectively. You might even want to prepare a few questions to ask them about their experiences working with stakeholders.
✨Align with Company Values
Research Anchor’s values of being Accountable, Respectful, Courageous, and Honest. Think about how your personal values align with theirs and be prepared to discuss this in the interview. Showing that you resonate with their ethos will help you stand out as a candidate who fits well within their culture.
