At a Glance
- Tasks: Manage properties and support residents to live independently in a vibrant community.
- Company: Anchor, the largest not-for-profit provider of care and housing for older people in England.
- Benefits: Competitive salary, flexible working, health support, and career development opportunities.
- Other info: Join a diverse team committed to creating homes where everyone loves living in later life.
- Why this job: Make a real difference in the lives of older individuals while building a rewarding career.
- Qualifications: Great communication skills and a passion for helping others; experience in housing or care is a plus.
The predicted salary is between 29870 - 29870 € per year.
Location: Portland Mews, Bridlington
Contract: Permanent | Full Time
Salary: £29,870 per annum
About the role
Extra Care housing provides a vital local resource to support older individuals with care and support needs to live independently. It is a sector of rapid growth and an exciting time of change for Anchor as we move our significant extra care housing portfolio forward to ensure it meets the needs of the older population for the next generation. Our offer for residents will fit with the principles of the Housing Customer Experience Strategy to ensure that residents are listened to, included and that we are responsive to their needs.
Extra Care communities provide a dynamic and diverse environment which aspire to be the best they can be to ensure that all residents love living in later life. The post holder will be managing a designated location to ensure that services are delivered to a high standard, that the location and accommodation remain safe and compliant.
When you join the housing team, you’ll need a good balance of heart and head to manage property, tenancy matters and relationships with Anchor’s residents and partners.
The Location Manager role is very diverse and involves working with departments across the organisation, managing contracted services and external relationships with key stakeholders and partners.
You’ll be responsible for:
- Managing properties and enabling residents to live independent lives
- Letting properties, managing rent accounts, dealing with anti-social behaviour, fulfilling our Safeguarding responsibilities and ensuring repairs are carried out
- Listening and responding to residents and partners with an aim to proactively deal with issues before they become a complaint
- When a complaint does arise, taking ownership for a complaint and following the complaints process whilst keeping all parties informed
- Lead on relationship management across the location working collaboratively to find solutions and satisfactory resolutions
- Maintain resident and stakeholder trust and confidence in Anchor through effective communication, the setting of expectations and delivery of outputs.
- Managing the location’s budget and service charge accounts ensuring residents’ homes are well maintained and repairs are completed to a high standard in a timely manner
- Ensuring that the location is safe, all health and safety checks and risk assessments are carried out in accordance with policies and procedures
- Working with external agencies and partners such as local authority commissioners, on site care provider, social workers and medical professionals to provide support to residents with a range of needs this includes ensuring that they are getting access to the right services to help them to continue to live independently
- Encouraging all residents to have an up to date and relevant support plan that identifies their individual needs
- Connecting with residents, helping them access health and social services, and encourage inclusion in social events both internally and in the wider community
There will be a strong focus on communication to ensure that there is shared learning and consistency across all locations.
A career with Anchor housing is all about providing older people with independence and security within a happy community. We offer properties at over 1,500 locations across the country and manage 54,000 homes for the over-55s, of these Anchor has over 100 extra care locations providing additional support and services to almost 4,500 older individuals with long term / complex health needs.
At the heart of every Anchor housing community are great people making sure that everything runs smoothly. Our ambition is to create homes where everyone can love living in later life. If you share that passion and commitment, Anchor is the best place to build your career.
Are you the one?
Our residents are at the heart of everything we do. We believe they should be able to choose how they live in later life. We are looking for an individual who shares our values and has great relationship management and communication skills.
Ideally you will have previous housing or care experience and worked with vulnerable client groups, but that’s not as important as having the right attitude, resilience, ability to problem solve with a willingness to learn.
Anchor – a great place to work
Anchor is England’s largest not-for-profit providers of care and housing for older people. Our heartfelt ambition is to transform housing and care so everyone can have a home where they love living in later life.
We’re not-for-profit which means every penny we make or save is invested in the people who live with us, the places they live and the people who work here. That means a better standard of care and customer service, better wages, more investment in training and development and improved facilities.
A rewarding environment
From health and happiness to finance and your career, we’ll give you all the support you need.
Health & happiness
- Gym, fitness and wellbeing discounts
- Mental health support
- Flexible working options
Finance
- Pension plan – contribute between 4% and 8% and we’ll match it or better
- Quick and easy pension transfer service
- Savings and financial advice, loans, free life assurance
- Discounts on shopping, holidays, phones, technology and more
Career
- Ongoing personal and professional development programme
- Leadership Pathways online learning resources
- Career progression and promotion opportunities
To see our full range of benefits, check out our dedicated link.
Celebrating diversity, celebrating you
Anchor is proud to be an equal opportunity employer. We aim to celebrate diversity and inclusion in all that we do, as we know that the more diverse our colleagues are, the better care and support we can give to our residents and each other.
We are proud to have an LGBT+ group for our residents, and also Disability, LGBT+ and race and ethnicity colleague networks. These work to celebrate diversity, address concerns, review policy and practice and empower their members. We also have an Inclusive Ambassador network to allow all colleagues to be part of promoting diversity and to be an ally to others.
We are a member of Inclusive Employers, a Stonewall Diversity Champion, Menopause Friendly and a signatory to the Care Leaver Covenant, HouseProud Pledge and Age Friendly Employer Pledge schemes.
Location Manager in Bridlington employer: Anchor
Anchor is an exceptional employer dedicated to transforming housing and care for older individuals, ensuring they can live independently and happily. With a strong focus on employee wellbeing, we offer comprehensive benefits including flexible working options, ongoing professional development, and a commitment to diversity and inclusion. Our not-for-profit status means that every resource is reinvested into our communities and staff, making Anchor a rewarding place to build a meaningful career in the heart of Bridlington.
StudySmarter Expert Advice🤫
We think this is how you could land Location Manager in Bridlington
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend local events, join online forums, or even reach out to current employees at Anchor. Building relationships can open doors that a CV just can't.
✨Tip Number 2
Prepare for interviews by researching Anchor's values and mission. Show us you understand our commitment to providing independence and security for older individuals. Tailor your answers to reflect how you can contribute to our community.
✨Tip Number 3
Practice your communication skills! As a Location Manager, you'll need to listen and respond effectively to residents and partners. Role-play common scenarios with a friend to boost your confidence before the big day.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us you're serious about joining the Anchor family and making a difference in the lives of our residents.
We think you need these skills to ace Location Manager in Bridlington
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Location Manager role. Highlight your relevant experience in housing or care, and show us how your skills align with our mission to support older individuals.
Show Your Passion:We want to see your enthusiasm for helping others! Share examples of how you've made a positive impact in previous roles, especially when it comes to working with vulnerable groups or managing relationships.
Be Clear and Concise:When writing your application, keep it straightforward. Use clear language and structure your thoughts logically. This helps us understand your qualifications and makes a great first impression!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way to ensure we receive all your details correctly and gives you a chance to explore more about Anchor and our values.
How to prepare for a job interview at Anchor
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Location Manager role. Familiarise yourself with the responsibilities listed in the job description, especially around managing properties and supporting residents. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Communication Skills
Since this role involves a lot of relationship management, be prepared to demonstrate your communication skills. Think of examples where you've effectively resolved conflicts or built strong relationships with clients or colleagues. This will highlight your ability to connect with residents and partners alike.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving abilities. For instance, how would you handle a complaint from a resident? Prepare specific examples from your past experiences that showcase your approach to resolving issues while maintaining trust and confidence.
✨Emphasise Your Passion for Community Care
Anchor is all about providing independence and security for older individuals. During the interview, express your passion for community care and how you align with their values. Share any relevant experiences that demonstrate your commitment to improving the lives of vulnerable groups.
