At a Glance
- Tasks: Provide first-line IT support and resolve technical issues for colleagues.
- Company: Join a friendly Service Desk team in a dynamic work environment.
- Benefits: Flexible shift patterns, competitive salary, and opportunities for professional growth.
- Other info: Great opportunity to develop your IT skills and advance your career.
- Why this job: Be the go-to person for tech support and make a real difference in the workplace.
- Qualifications: Customer service experience and knowledge of Windows and Microsoft 365 required.
The predicted salary is between 31500 - 38500 £ per year.
Shift pattern
37.5 hours per week, worked on a shift-based rota covering 7:00am - 9:00pm, Monday to Saturday inclusive
We're looking for an IT Service Desk Analyst to join our friendly Service Desk team.
You'll be the first point of contact for IT support, helping colleagues across the business stay connected and productive.
As the first point of contact for IT support, you'll provide excellent customer service while resolving technical issues for colleagues across the organisation.
Working as part of our Level 1 Service Desk, you'll help deliver a seamless digital workplace experience by resolving incidents quickly, providing first-time fixes where possible, and escalating more complex issues when needed.
- What you\'ll be doing
- Provide first-line IT support via phone and digital channels.
- Log, prioritise and manage incidents and requests using Service Now.
- Resolve common hardware, software, Windows and Microsoft 365 issues.
- Escalate complex issues to specialist support teams.
- Support device setup and basic endpoint troubleshooting.
- Maintain knowledge articles and contribute to service improvements.
- Deliver excellent customer service while working to SLA and quality targets.
- What you\'ll bring
- Strong working background in customer service working within an IT helpdesk or IT support environment.
- Good knowledge of Windows, Microsoft 365 and workplace technologies.
- Strong troubleshooting, time management, and verbal/written communication skills.
- Experience using an IT Service Management tool (Service Now desirable).
- Understanding of ITIL principles (ITIL Foundation qualification desirable).
- #J-18808-Ljbffr
Service Desk Analyst in Bradford employer: Anchor
Anchor is an exceptional employer that prioritises employee growth and development, offering a supportive work culture where innovation and collaboration thrive. With a focus on enhancing resident experiences across beautiful locations in Hampshire, Oxfordshire, and Berkshire, employees benefit from competitive salaries, comprehensive training, and the opportunity to make a meaningful impact in the community. Join us to be part of a dedicated team that values your contributions and fosters a rewarding career path.
