Anchor in Bradford is seeking an experienced 2nd Line Support Analyst to join the IT Service Desk. The role provides escalation support across office, remote and home environments and drives improvements in ITSM practices, including ServiceNow workflows.
You’ll resolve complex incidents, contribute to knowledge articles and work to SLAs while maintaining high-quality customer service. The position is permanent, full-time, with 37.5 hours weekly and a 7:00–21:00 rota.
#J-18808-Ljbffr
Senior 2nd Line IT Support Analyst | ServiceNow & Windows in Bradford employer: Anchor
Anchor is an exceptional employer that prioritises the voices of residents and fosters a collaborative work culture. With a strong commitment to employee growth, we offer opportunities for professional development and meaningful engagement in service improvement initiatives. Located in a vibrant community, our team enjoys a supportive environment where innovative ideas are valued and impactful change is made.
