At a Glance
- Tasks: Deliver top-notch customer service and support HR processes for colleagues.
- Company: Join a dynamic team in a hybrid work environment with a focus on people.
- Benefits: Enjoy 25 days leave, health support, and career development opportunities.
- Other info: Fast-paced environment with opportunities for continuous improvement and teamwork.
- Why this job: Be the first point of contact for colleagues and make a real difference.
- Qualifications: Strong communication skills and experience in HR or customer service.
- People Services
- Delivery
- Assistant
Location: Hybrid – 1-2 days per week in our Bradford office with flexibility to attend as required.
- 25 days annual leave plus bank holidays
- Pension scheme
- Employee Assistance Programme
- Health and wellbeing support
- Learning and development opportunities
- Employee discount and reward schemes
- Opportunities for career progression within the People function We're looking for a customer-focused People Services Delivery Assistant to join our People Services Delivery team and play an important role in delivering a professional, responsive and high-quality service to colleagues and managers across the organisation.
As a key member of the team, you'll sit at the centre of the colleague experience, helping to ensure people processes run smoothly, queries are resolved efficiently and colleagues receive the support they need throughout their employment journey.
This role is ideal for someone who enjoys working in a fast-paced, service-driven environment and takes pride in delivering excellent customer service.
You'll be part of a collaborative People Services Delivery function that combines People Administration and Employee Relations support, providing exposure to a broad range of HR activities and people processes.
The role requires strong communication skills, attention to detail and the ability to build positive relationships with colleagues and managers at all levels.
As the first point of contact for many People-related enquiries, you'll play a key role in creating a positive experience for colleagues, providing clear guidance, signposting and support while helping ensure more complex matters are directed to the appropriate specialist teams.
You'll contribute to an efficient and customer-focused People Services Delivery function that values continuous improvement, teamwork and delivering consistently high standards of service across the organisation.
What You'll Do
- Provide a professional, responsive and customer-focused People service
- Deliver clear advice, guidance and signposting on People policies, procedures and colleague lifecycle activities
- Complete end-to-end HR administration activities
- Prepare and issue employment documentation
- Maintain accurate and up-to-date colleague records across People systems
- Respond to routine and low-level Employee Relations queries
- Act as a key triage point for Employee Relations matters
- Work collaboratively with Employee Relations Specialists and the wider People Services team
- Identify common themes, recurring queries and opportunities for improvement
- Support a culture of continuous improvement and excellent customer service You'll Bring
- Excellent verbal and written communication skills
- Confidence handling high volumes of telephone, email and system-based queries
- Strong organisational and time management skills
- Exceptional attention to detail and commitment to quality
- Strong IT and systems capability
- Experience handling confidential, sensitive and personal information
- Previous experience within a fast-paced HR Administration, People Services or Shared Services environment
- Experience working to service level agreements, performance measures and strict deadlines
- Strong problem-solving and analytical skills
- A proactive and continuous improvement mindset
- An understanding of Employee Relations processes and policies Apply Now
People Services Delivery Assistant in Bradford employer: Anchor
Anchor is an exceptional employer that prioritises employee growth and development, offering a supportive work culture where innovation and collaboration thrive. With a focus on enhancing resident experiences across beautiful locations in Hampshire, Oxfordshire, and Berkshire, employees benefit from competitive salaries, comprehensive training, and the opportunity to make a meaningful impact in the community. Join us to be part of a dedicated team that values your contributions and fosters a rewarding career path.
StudySmarter Expert Advice🤫
We think this is how you could land People Services Delivery Assistant in Bradford
✨Join HR Networks
Get involved in HR-specific communities, like the Chartered Institute of Personnel and Development (CIPD) and local HR meetups. This is a fantastic way to connect with industry professionals and learn about job openings before they even hit job boards!
✨Make Your Presence Known
Attend HR conferences and workshops in your area to network with potential employers. Don't be shy—introduce yourself, exchange business cards, and let them know you're keen on a full-time role in HR. Who knows, you might just land a friendly face at Anchor!
✨Leverage Your University Connections
If you’re a recent grad or still in uni, tap into your career services and alumni network. Many universities have connections with companies looking for HR talent, so get those leads and apply through our website for a smoother application process.
✨Showcase Your HR Passion
Create content around HR topics you’re passionate about, like employee engagement or diversity initiatives. Share articles or insights on LinkedIn to demonstrate your knowledge and get noticed by recruiters. It’s a subtle yet effective way to show you’re the right fit for a full-time role at Anchor.
We think you need these skills to ace People Services Delivery Assistant in Bradford
Some tips for your application 🫡
Show Off Your HR Skills:When you’re crafting your CV, make sure you highlight specific HR skills that are relevant to the role at Anchor. Include any experience with recruitment processes, employee relations, or performance management, and don’t forget to mention your familiarity with HR software or tools that could give you an edge.
Tailor Your Cover Letter:Your cover letter is your chance to shine, so tailor it to Anchor and the specific HR role. Highlight your passion for people management and how your unique approach can help foster a positive workplace culture. Be sure to sprinkle in examples from your past experiences that illustrate your problem-solving abilities and interpersonal skills.
Include Relevant Certifications:If you’ve got any HR certifications or relevant training under your belt, be sure to showcase them! These qualifications can really set you apart from other candidates when applying for this full-time HR position at Anchor. List them prominently on your CV to catch the hiring manager's eye.
Align with Company Culture:Make sure your application speaks to Anchor's values and culture. Research the company and align your experiences or values with what they stand for. This will show them that you're not only a fit for the role but also for the overall vibe of the team and organisation.
How to prepare for a job interview at Anchor
✨Brush Up on HR Best Practices
As you're diving into human resources, it’s crucial to be well-versed in the latest HR practices and legislation. Get familiar with key topics like employee engagement, talent acquisition, and diversity initiatives, as these could easily pop up in your interview with Anchor.
✨Know Your Recruitment Tools
Most HR roles involve using various recruitment tools and ATS (Applicant Tracking Systems). Make sure you can comfortably discuss platforms like Workday or Greenhouse. If you've had direct experience, share those examples; if not, show your eagerness to learn!
✨Highlight Your People Skills
A full-time HR role at Anchor will require strong interpersonal skills. Prepare to share stories that demonstrate how you’ve successfully navigated conflicts or supported team members in past experiences. Authenticity goes a long way in this field.
✨Stay Current with HR Trends
Being up to speed with current HR trends, like remote working protocols or mental health initiatives, can set you apart. Be ready to discuss how these trends could impact Anchor and how you would contribute to adapting HR strategies.
