At a Glance
- Tasks: Lead IT service quality and improvement initiatives while managing a dedicated team.
- Company: Join Anchor, England's largest not-for-profit provider of care and housing for older people.
- Benefits: Enjoy flexible working, health discounts, career development, and a supportive environment.
- Other info: Be part of a diverse team committed to inclusivity and community impact.
- Why this job: Make a real difference in service delivery and enhance the lives of residents.
- Qualifications: Experience in IT service operations and strong leadership skills required.
The predicted salary is between 50000 - 60000 € per year.
We are looking for an IT Service Assurance Manager to join our Technology team. This is a key operational leadership role responsible for driving service quality, continuity, transition of service and continuous improvement across IT Service Operations. You will lead operational and transitional practices, oversee service performance and analytics, and help strengthen service performance and operational resilience across the organisation.
What you will be doing:
- Lead quality measures, service improvement and reporting, across Major Incident and Problem Management practices
- Drive service level performance, reporting and continuous improvement activities
- Play a key role in the development and assurance of Service Transition and Service Continuity practices
- Lead and develop a small Service Operations Analysts team
- Work closely with technical teams, suppliers and business stakeholders to improve service quality and resilience
- Provide clear operational reporting and service insights to senior stakeholders
What you will bring:
- Experience leading IT service operations and delivery teams within a large organisation.
- Experience within IT Service Management functions
- Strong understanding of Incident, Problem, Transition/Acceptance and Continuity practices.
- Detailed knowledge of ITIL-aligned service management frameworks
- Experience working with ITSM/ESM platforms such as ServiceNow
- Excellent communication, stakeholder management and problem-solving skills
- A good team leader with a solid track record of coaching and development of others.
Desirable:
- ITIL certifications (V3 & V4 Standards)
- Detailed experience across Service Transition and Operational Acceptance/Readiness processes
- Experience of working into and across organisational risk governance, BIA, Business Continuity practices.
- Working knowledge of Business change practices, change delivery and project governance.
- Leadership or management qualifications
Apply now. Click Apply to get started. Our hiring team will review your application and contact you with next steps. Please note that this vacancy may close earlier than the advertised closing date if we receive a high volume of suitable applications.
About Anchor:
Anchor is England's largest not-for-profit provider of care and housing for older people. Our heartfelt ambition is to transform housing and care so everyone can have a home where they love living in later life. We are not-for-profit which means every penny we make or save is invested in the people who live with us, the places they live and the people who work here. That means a better standard of care and customer service, better wages, more investment in training and development and improved facilities.
Our values:
Every one of us can make a difference to our residents and play a part in shaping homes and services around their needs. Our Anchor values of being Accountable, Respectful, Courageous and Honest apply to us all, whether you manage colleagues as part of your role or not. Displaying our values can influence those around us to do the same. We can all be leaders at Anchor and should all be driven by the same customer ethos. Our Anchor Leadership Framework helps align these values with the skills and behaviours we demonstrate.
A rewarding environment:
- Health & happiness: Gym, fitness and wellbeing discounts, mental health support, flexible working options, access to online GP appointments
- Finance: Pension plan - contribute between 4% and 8% and we will match it or better, quick and easy pension transfer service, savings and financial advice, loans, free life assurance, discounts on shopping, holidays, phones, technology and more, free Blue Light Card
- Career: Ongoing personal and professional development programme, Leadership Pathways online learning resources, career progression and promotion opportunities
Celebrating diversity, celebrating you:
Anchor is proud to be an equal opportunity employer. We aim to celebrate diversity and inclusion in all that we do, as we know that the more diverse our colleagues are, the better care and support we can give to our residents and each other. We are proud to have an LGBT+ group for our residents, and also Disability, LGBT+ and race and ethnicity colleague networks. These work to celebrate diversity, address concerns, review policy and practice and empower their members. We also have an Inclusive Ambassador network to allow all colleagues to be part of promoting diversity and to be an ally to others. We are a Gold Standard Inclusive Employer, a Stonewall Diversity Champion, Menopause Friendly and a signatory to the Care Leaver Covenant, HouseProud Pledge and Age Friendly Employer Pledge schemes.
IT Service Assurance Manager in Bradford employer: Anchor
Anchor is an exceptional employer, dedicated to transforming housing and care for older people while investing every penny back into our staff and residents. With a strong focus on employee development, flexible working options, and a commitment to diversity and inclusion, we foster a supportive work culture that empowers our team members to thrive both personally and professionally. Join us in making a meaningful impact in the lives of others while enjoying competitive benefits and career progression opportunities in a rewarding environment.
StudySmarter Expert Advice🤫
We think this is how you could land IT Service Assurance Manager in Bradford
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT service management space. Attend industry events or webinars, and don’t be shy about introducing yourself. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by practising common questions related to IT service operations. Think about your past experiences and how they align with the role of an IT Service Assurance Manager. We recommend doing mock interviews with friends or using online platforms to boost your confidence.
✨Tip Number 3
Showcase your leadership skills! Be ready to discuss how you've led teams and improved service quality in previous roles. Use specific examples that highlight your problem-solving abilities and your understanding of ITIL frameworks.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team at Anchor, where we value accountability and respect.
We think you need these skills to ace IT Service Assurance Manager in Bradford
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the IT Service Assurance Manager role. Highlight your experience in IT service operations and any relevant ITIL certifications. We want to see how your skills align with our needs!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how you can contribute to our mission at Anchor. Keep it concise but impactful, and don’t forget to mention your leadership experience.
Showcase Your Achievements:When detailing your past roles, focus on specific achievements that demonstrate your ability to drive service quality and continuous improvement. Numbers and metrics can really make your application stand out to us!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Anchor
✨Know Your ITIL Inside Out
Make sure you brush up on your ITIL knowledge, especially around service management frameworks. Be ready to discuss how you've applied these principles in past roles, particularly in Incident and Problem Management.
✨Showcase Your Leadership Skills
Prepare examples that highlight your experience in leading teams and developing others. Think about specific situations where you’ve coached team members or improved service quality through effective leadership.
✨Understand the Business Context
Familiarise yourself with the organisation's mission and values, especially their focus on care and housing for older people. Be prepared to discuss how your role as an IT Service Assurance Manager can contribute to this mission.
✨Communicate Clearly and Confidently
Practice articulating your thoughts clearly, especially when discussing complex topics like service performance and operational resilience. Remember, strong communication is key to stakeholder management, so be ready to demonstrate this skill.
