Customer Experience Team Leader
Location: Bradford
Contract Type: Full-time | Permanent
Hours: 34.5 per week
Salary: £33,000 per annum (pro rata) + shift allowance
Shifts: Earlies/ Lates / Nights
At Anchor, we’re driven by our purpose—to provide high-quality housing and support for people in later life. As a Customer Experience Team Leader, you’ll play a vital role in making that mission a reality, ensuring our customers feel valued, heard, and supported every step of the way.
Key Responsibilities:
- Lead and develop a team to meet performance targets and deliver consistently high service standards.
- Create a positive, empathetic, and professional customer experience across all touchpoints.
- Oversee day-to-day team operations including resource planning and adherence to internal policies.
- Collaborate with teams across the business to ensure a seamless and integrated customer journey.
- Monitor performance, provide regular coaching and feedback, and identify development opportunities.
- Drive improvements in systems and processes to enhance efficiency and service quality.
- Make informed decisions that balance customer needs with operational priorities and compliance requirements.
What We’re Looking For
You’re a natural leader and an empathetic team player, with a passion for delivering exceptional customer experiences. You stay calm under pressure, adapt quickly to change, and know how to bring out the best in people.
You’ll bring:
- Proven experience in a leadership or supervisory role, ideally within customer service.
- A strong background in managing or coaching a team to meet service and performance targets.
- Excellent communication and relationship-building skills.
- High attention to detail and a proactive, problem-solving mindset.
- Confidence in using Microsoft Office tools (Outlook, Word, Excel, PowerPoint, Teams) and a willingness to learn internal systems.
- A collaborative and flexible attitude, able to support others and adapt to changing priorities.
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Customer Experience Team Leader in Bradford employer: Anchor
Anchor is an exceptional employer that prioritises the voices of residents and fosters a collaborative work culture. With a strong commitment to employee growth, we offer opportunities for professional development and meaningful engagement in service improvement initiatives. Located in a vibrant community, our team enjoys a supportive environment where innovative ideas are valued and impactful change is made.
