At a Glance
- Tasks: Manage IT supplier relationships and ensure service quality across technology services.
- Company: Anchor, England's largest not-for-profit provider of care and housing for older people.
- Benefits: Flexible working, health support, pension plan, and discounts on various services.
- Other info: Diverse and inclusive workplace with excellent career development opportunities.
- Why this job: Join a mission-driven team making a real difference in people's lives.
- Qualifications: Experience in IT supplier management and strong communication skills required.
The predicted salary is between 45000 - 55000 € per year.
As part of an exciting period of growth and transformation, we are looking for an experienced IT Contracts and Vendor Manager to join our Technology team. This is a key role responsible for managing supplier performance, contract governance and service quality across our IT supplier landscape. You will work closely with internal teams and external partners to ensure services remain reliable, secure and deliver value to the organisation. You will play an important Service Delivery Manager role in driving operational stability, managing supplier relationships and supporting continuous improvement across a broad range of technology services.
What you will be doing:
- Manage operational relationships with IT suppliers and service partners at various aspects of the service life cycle, from service delivery and transition through to exit.
- Lead supplier governance, service reviews and performance management activities.
- Ensure suppliers meet contractual commitments, SLAs and operational standards in accordance with our supplier service management framework.
- Monitor service risks, compliance, continuity and rehearsal requirements across supplier services.
- Work closely with our Procurement team, Service Operations and wider Technology teams to support contract management and service delivery.
- Produce supplier reporting, scorecards and performance insights to support technology strategy and decision-making.
- Drive continuous improvement across supplier services and operational processes.
What you will bring:
- Comprehensive experience managing IT suppliers, contracts or service delivery within a large/complex organisation.
- Strong understanding of supplier governance, service reviews and performance management.
- Knowledge of ITIL-aligned service management practices.
- Strong stakeholder management, communication and relationship-building skills.
- Experience working across multiple suppliers and technology services.
- Strong influencer.
- Desirable ITIL certifications.
- Knowledge of Procurement Frameworks and regulations, particularly public sector, and tendering processes.
- Experience with ServiceNow or similar IT service management platforms.
- Commercial, procurement or supplier management qualifications.
Apply now. Click Apply to get started. Our hiring team will review your application and contact you with next steps. Please note that this vacancy may close earlier than the advertised closing date if we receive a high volume of suitable applications.
Anchor - A great place to work
Anchor is England's largest not-for-profit provider of care and housing for older people. Our heartfelt ambition is to transform housing and care so everyone can have a home where they love living in later life. We are not-for-profit which means every penny we make or save is invested in the people who live with us, the places they live and the people who work here. That means a better standard of care and customer service, better wages, more investment in training and development and improved facilities.
Our values:
Every one of us can make a difference to our residents and play a part in shaping homes and services around their needs. Our Anchor values of being Accountable, Respectful, Courageous and Honest apply to us all, whether you manage colleagues as part of your role or not. Displaying our values can influence those around us to do the same. We can all be leaders at Anchor and should all be driven by the same customer ethos. Our Anchor Leadership Framework helps align these values with the skills and behaviours we demonstrate.
A rewarding environment:
- Health & happiness: Gym, fitness and wellbeing discounts, mental health support, flexible working options, access to online GP appointments.
- Finance: Pension plan contribute between 4% and 8% and we will match it or better, quick and easy pension transfer service, savings and financial advice, loans, free life assurance, discounts on shopping, holidays, phones, technology and more, free Blue Light Card.
- Career: Ongoing personal and professional development programme, leadership pathways online learning resources, career progression and promotion opportunities.
Celebrating diversity, celebrating you:
Anchor is proud to be an equal opportunity employer. We aim to celebrate diversity and inclusion in all that we do, as we know that the more diverse our colleagues are, the better care and support we can give to our residents and each other. We are proud to have an LGBT group for our residents, and also Disability, LGBT and race and ethnicity colleague networks. These work to celebrate diversity, address concerns, review policy and practice and empower their members. We also have an Inclusive Ambassador network to allow all colleagues to be part of promoting diversity and to be an ally to others. We are a Gold Standard Inclusive Employer, a Stonewall Diversity Champion, Menopause Friendly and a signatory to the Care Leaver Covenant, HouseProud Pledge and Age Friendly Employer Pledge schemes.
Locations
Vendor and Contracts Manager - IT in Bradford, Yorkshire employer: Anchor
Anchor is an exceptional employer, dedicated to transforming housing and care for older people while investing in the well-being of its employees. With a strong focus on personal and professional development, flexible working options, and a commitment to diversity and inclusion, Anchor fosters a supportive work culture where every team member can thrive. Join us in making a meaningful impact while enjoying competitive benefits and opportunities for career progression in a rewarding environment.
StudySmarter Expert Advice🤫
We think this is how you could land Vendor and Contracts Manager - IT in Bradford, Yorkshire
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT industry and let them know you're on the lookout for opportunities. You never know who might have a lead or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its suppliers. Understand their values and how they align with yours. This will help you showcase your fit for the Vendor and Contracts Manager role.
✨Tip Number 3
Practice your pitch! Be ready to explain your experience managing IT suppliers and contracts clearly and confidently. Highlight your achievements in service delivery and performance management.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're genuinely interested in joining our team at Anchor.
We think you need these skills to ace Vendor and Contracts Manager - IT in Bradford, Yorkshire
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Vendor and Contracts Manager role. Highlight your experience with IT suppliers and service delivery, as well as any relevant ITIL knowledge. We want to see how your skills align with our needs!
Showcase Your Achievements:When detailing your past roles, focus on specific achievements that demonstrate your ability to manage supplier performance and drive continuous improvement. Use metrics where possible to show the impact of your work. Numbers speak volumes!
Be Authentic:Let your personality shine through in your application. We value honesty and respect, so don’t be afraid to share your motivations for wanting to join our team. A genuine connection can make all the difference!
Apply Through Our Website:We encourage you to apply directly through our website for a smoother process. This way, you’ll ensure your application gets to the right people quickly. Plus, it’s super easy to do!
How to prepare for a job interview at Anchor
✨Know Your Suppliers
Before the interview, research the key IT suppliers and service partners relevant to the role. Understand their strengths, weaknesses, and how they align with the organisation's goals. This knowledge will help you demonstrate your ability to manage supplier relationships effectively.
✨Showcase Your Governance Skills
Be prepared to discuss your experience with supplier governance and performance management. Bring examples of how you've led service reviews or managed compliance in previous roles. Highlighting your understanding of SLAs and operational standards will show that you're ready to hit the ground running.
✨Communicate Clearly
Strong communication skills are essential for this role. Practice articulating your thoughts clearly and concisely. Use the STAR method (Situation, Task, Action, Result) to structure your responses to behavioural questions, ensuring you convey your experience effectively.
✨Emphasise Continuous Improvement
Prepare to discuss how you've driven continuous improvement in past roles. Think of specific initiatives you've implemented that enhanced service delivery or supplier performance. This will demonstrate your proactive approach and commitment to operational stability.
