Housekeeper (Bank) in Banstead

Reporting into the Location Manager, responsibilities will include:

• Ensuring that the location is clean, pleasant and safe for customers in either their home environment or communal areas.
• Ensuring that cleaning products are used effectively, with instructions and health and safety procedures being followed at all times.

Required knowledge & experience

• Customer service NVQ2 would be advantageous.
• Previous cleaning experience and knowledge is desirable.
• Use of cleaning products in a safe manner.
• Knowledge of cleaning procedures including use of equipment e.g. carpet cleaners.
• Understanding of data protection and confidentiality and the safeguarding of vulnerable adults.
• Health & safety in the workplace including Control of Substances Harmful to Health (COSHH).

Required skills

• Well organized with good time management skills.
• Strong interpersonal and empathy skills and a friendly personality.
• Able to work individually and as part of a team.
• Ability to prioritise and plan around customer needs.

Please note all applicants must already hold the legal right to work in the UK to apply for this role.

Ridgemount in Banstead is home to well trained and helpful staff with rooms for up to 66 residents. At Anchor, we pride ourselves in providing 24-hour care and specialised services for elderly people, the beauty of our grounds, the quality of our catering and our engaging activities we deliver.

We support our colleagues with a process that includes arranging regular and frequent meetings to review their work and to provide development and support along their way climbing up that ladder to better themselves. Staff recognition is important in Ridgemount & rewarded each month for staff members going that extra mile in the workplace with employee of the month schemes.

Anchor is England’s largest not-for-profit provider of care and housing for older people. Our heartfelt ambition is to transform housing and care so everyone can have a home where they love living in later life. We’re not-for-profit which means every penny we make or save is invested in the people who live with us, the places they live and the people who work here. That means a better standard of care and customer service, better wages, more investment in training and development and improved facilities.

A rewarding environment

• Health & happiness: Gym, fitness and wellbeing discounts; Mental health support; Flexible working options.
• Finance: Pension plan – contribute between 4% and 8% and we’ll match it or better; Quick and easy pension transfer service; Savings and financial advice, loans, free life assurance; Discounts on shopping, holidays, phones, technology and more.
• Career: Ongoing personal and professional development programme; Leadership Pathways online learning resources; Career progression and promotion opportunities.

We aim to celebrate diversity and inclusion in all that we do, as we know that the more diverse our colleagues are, the better care and support we can give to our residents and each other. We are proud to have an LGBT+ group for our residents, and also Disability, LGBT+ and race and ethnicity colleague networks.