At a Glance
- Tasks: Lead a dynamic team in delivering top-notch employee relations and people administration services.
- Company: Join Anchor, a leading not-for-profit provider transforming care and housing for older people.
- Benefits: Enjoy competitive salary, flexible working, health perks, and career development opportunities.
- Other info: Be part of a diverse and inclusive environment that values every individual.
- Why this job: Make a real impact by shaping a supportive workplace culture and enhancing colleague experiences.
- Qualifications: Extensive experience in employee relations and strong knowledge of UK employment law required.
The predicted salary is between 48000 - 48000 £ per year.
Location: Hybrid – 1-2 days per week in our Bradford office with flexibility to attend as required.
Contract: Full-time | Permanent
Salary: £48,000 per annum
We're looking for an experienced People Services Delivery Partner to lead a high-quality, coaching-led Employee Relations and People Administration service across our organisation. Reporting to the People Services Manager – Service Delivery, this is a key leadership role, responsible for ensuring colleagues and managers receive a seamless, professional and customer-focused service that supports the organisation's people priorities.
Combining Employee Relations expertise, employment law knowledge and strong people leadership, you'll lead a team delivering expert advice, operational excellence and continuous improvement. Acting as a trusted partner to leaders across the business, you'll help shape an efficient and scalable People Services Delivery function that builds manager capability, enhances colleague experience and delivers practical and commercially focused people solutions.
What You'll Do
- Lead and develop a high-performing People Services team, bringing together Employee Relations and People Administration into a seamless, customer-focused service that delivers consistent, high-quality support to colleagues and managers across the organisation.
- Provide expert leadership on complex and high-risk employee relations matters, ensuring robust, fair and legally compliant outcomes while balancing commercial and organisational priorities.
- Build strong, influential relationships with leaders and stakeholders across the business, developing a deep understanding of operational challenges, workforce trends and organisational priorities.
- Champion a coaching-led approach to people management, empowering managers to confidently navigate sensitive and complex people matters.
- Act as the organisation's senior Employee Relations expert, applying deep employment law knowledge and commercial judgement to minimise risk and ensure people practices remain legally compliant.
- Use data, trends and insight to drive proactive interventions and continuous improvement.
- Lead the ongoing development and transformation of People Services, reviewing end-to-end HR administration and employee relations processes.
- Drive innovation, technology adoption and automation to improve service delivery.
- Partner with colleague representative groups and key internal stakeholders to build positive employee relations.
- Play a key role in shaping the future direction of People Services, ensuring the function remains commercially focused and operationally effective.
You’ll Bring
- Extensive senior-level Employee Relations experience within a large, complex organisation.
- Expert knowledge of UK employment law, with the ability to provide pragmatic, commercially focused advice.
- Proven experience leading complex investigations and organisational change activity.
- Strong coaching, influencing and relationship-building skills.
- Experience leading, developing and motivating high-performing HR, Employee Relations or People Services teams.
- A collaborative and credible stakeholder partner.
- Experience delivering service improvements and process optimisation.
- A continuous improvement mindset, with the confidence to challenge existing approaches.
Qualifications
- CIPD Level 7 qualification (or equivalent experience).
Anchor – a great place to work
Anchor is England’s largest not-for-profit providers of care and housing for older people. Our heartfelt ambition is to transform housing and care so everyone can have a home where they love living in later life.
We’re not-for-profit which means every penny we make or save is invested in the people who live with us, the places they live and the people who work here.
Our values
Every one of us can make a difference to our residents and play a part in shaping homes and services around their needs. Our Anchor values of being Accountable, Respectful, Courageous and Honest apply to us all.
A rewarding environment
- Health, fitness and wellbeing discounts.
- Mental health support.
- Flexible working options.
- Pension plan – contribute between 4% and 8% and we’ll match it or better.
- Discounts on shopping, holidays, phones, technology and more.
- Ongoing personal and professional development programme.
Celebrating diversity, celebrating you
Anchor is proud to be an equal opportunity employer. We aim to celebrate diversity and inclusion in all that we do.
We are proud to have an LGBT+ group for our residents, and also Disability, LGBT+ and race and ethnicity colleague networks.
We are a Gold Standard Inclusive Employer, a Stonewall Diversity Champion, Menopause Friendly and a signatory to various diversity pledges.
People Services Delivery Partner in Aberford employer: Anchor
Anchor is an exceptional employer that prioritises employee growth and development, offering a supportive work culture where innovation and collaboration thrive. With a focus on enhancing resident experiences across beautiful locations in Hampshire, Oxfordshire, and Berkshire, employees benefit from competitive salaries, comprehensive training, and the opportunity to make a meaningful impact in the community. Join us to be part of a dedicated team that values your contributions and fosters a rewarding career path.
StudySmarter Expert Advice🤫
We think this is how you could land People Services Delivery Partner in Aberford
✨Join HR Networks
Get involved in HR-specific communities, like the Chartered Institute of Personnel and Development (CIPD) and local HR meetups. This is a fantastic way to connect with industry professionals and learn about job openings before they even hit job boards!
✨Make Your Presence Known
Attend HR conferences and workshops in your area to network with potential employers. Don't be shy—introduce yourself, exchange business cards, and let them know you're keen on a full-time role in HR. Who knows, you might just land a friendly face at Anchor!
✨Leverage Your University Connections
If you’re a recent grad or still in uni, tap into your career services and alumni network. Many universities have connections with companies looking for HR talent, so get those leads and apply through our website for a smoother application process.
✨Showcase Your HR Passion
Create content around HR topics you’re passionate about, like employee engagement or diversity initiatives. Share articles or insights on LinkedIn to demonstrate your knowledge and get noticed by recruiters. It’s a subtle yet effective way to show you’re the right fit for a full-time role at Anchor.
We think you need these skills to ace People Services Delivery Partner in Aberford
Some tips for your application 🫡
Show Off Your HR Skills:When you’re crafting your CV, make sure you highlight specific HR skills that are relevant to the role at Anchor. Include any experience with recruitment processes, employee relations, or performance management, and don’t forget to mention your familiarity with HR software or tools that could give you an edge.
Tailor Your Cover Letter:Your cover letter is your chance to shine, so tailor it to Anchor and the specific HR role. Highlight your passion for people management and how your unique approach can help foster a positive workplace culture. Be sure to sprinkle in examples from your past experiences that illustrate your problem-solving abilities and interpersonal skills.
Include Relevant Certifications:If you’ve got any HR certifications or relevant training under your belt, be sure to showcase them! These qualifications can really set you apart from other candidates when applying for this full-time HR position at Anchor. List them prominently on your CV to catch the hiring manager's eye.
Align with Company Culture:Make sure your application speaks to Anchor's values and culture. Research the company and align your experiences or values with what they stand for. This will show them that you're not only a fit for the role but also for the overall vibe of the team and organisation.
How to prepare for a job interview at Anchor
✨Brush Up on HR Best Practices
As you're diving into human resources, it’s crucial to be well-versed in the latest HR practices and legislation. Get familiar with key topics like employee engagement, talent acquisition, and diversity initiatives, as these could easily pop up in your interview with Anchor.
✨Know Your Recruitment Tools
Most HR roles involve using various recruitment tools and ATS (Applicant Tracking Systems). Make sure you can comfortably discuss platforms like Workday or Greenhouse. If you've had direct experience, share those examples; if not, show your eagerness to learn!
✨Highlight Your People Skills
A full-time HR role at Anchor will require strong interpersonal skills. Prepare to share stories that demonstrate how you’ve successfully navigated conflicts or supported team members in past experiences. Authenticity goes a long way in this field.
✨Stay Current with HR Trends
Being up to speed with current HR trends, like remote working protocols or mental health initiatives, can set you apart. Be ready to discuss how these trends could impact Anchor and how you would contribute to adapting HR strategies.
