At a Glance
- Tasks: Provide first-line IT support and resolve technical issues for colleagues.
- Company: Join a friendly team at a leading IT service provider in Bradford.
- Benefits: Enjoy health perks, flexible working, and career development opportunities.
- Other info: Great career progression and ongoing training available.
- Why this job: Be the go-to person for tech support and make a real difference.
- Qualifications: Customer service experience and knowledge of Windows and Microsoft 365 required.
The predicted salary is between 40000 - 45000 £ per year.
Location
Bradford main office
Job Type
Permanent | Full-time
Shift pattern
37.5 hours per week, worked on a shift-based rota covering 7:00am - 9:00pm, Monday to Saturday inclusive
Salary
£30,000
We’re looking for an IT Service Desk Analyst to join our friendly Service Desk team.
You’ll be the first point of contact for IT support, helping colleagues across the business stay connected and productive.
As the first point of contact for IT support, you’ll provide excellent customer service while resolving technical issues for colleagues across the organisation.
Working as part of our Level 1 Service Desk, you’ll help deliver a seamless digital workplace experience by resolving incidents quickly, providing first‑time fixes where possible, and escalating more complex issues when needed.
- What you’ll be doing
- Provide first-line IT support via phone and digital channels.
- Log, prioritise and manage incidents and requests using Service Now.
- Resolve common hardware, software, Windows and Microsoft 365 issues.
- Escalate complex issues to specialist support teams.
- Support device setup and basic endpoint troubleshooting.
- Maintain knowledge articles and contribute to service improvements.
- Deliver excellent customer service while working to SLA and quality targets.
- What you’ll bring
- Strong working background in customer service working within an IT helpdesk or IT support environment.
- Good knowledge of Windows, Microsoft 365 and workplace technologies.
- Strong troubleshooting, time management, and verbal/written communication skills.
- Experience using an IT Service Management tool (Service Now desirable).
- Understanding of ITIL principles (ITIL Foundation qualification desirable).
- Apply now
Ready to join us? Click Apply today. We’ll review applications as they’re received and contact shortlisted candidates with the next steps.
The closing date is Friday 25 July.
Benefits
We offer a range of benefits to support your health, finance, and career development.
- Health & happiness
- Gym, fitness and wellbeing discounts
- Mental health support
- Flexible working options
- Access to online GP appointments
- Finance
- Pension plan – contribute between 4% and 8% and we’ll match it or better
- Quick and easy pension transfer service
- Savings and financial advice, loans, free life assurance
- Discounts on shopping, holidays, phones, technology and more
- Free Blue Light Card
- Career
- Ongoing personal and professional development programme
- Leadership Pathways online learning resources
- Career progression and promotion opportunities
- Equal Opportunity
Anchor is proud to be an equal opportunity employer.
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It Service Desk Analyst in Aberford employer: Anchor
Anchor is an exceptional employer that prioritises employee growth and development, offering a supportive work culture where innovation and collaboration thrive. With a focus on enhancing resident experiences across beautiful locations in Hampshire, Oxfordshire, and Berkshire, employees benefit from competitive salaries, comprehensive training, and the opportunity to make a meaningful impact in the community. Join us to be part of a dedicated team that values your contributions and fosters a rewarding career path.
StudySmarter Expert Advice🤫
We think this is how you could land It Service Desk Analyst in Aberford
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Anchor values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Anchor might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Anchor!
✨Direct Apply to Anchor
Let's not forget to apply directly through the Anchor website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace It Service Desk Analyst in Aberford
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Anchor.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Anchor. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Anchor
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
