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- Tasks: Keep spaces clean and safe for customers, ensuring a pleasant environment.
- Company: Join Anchor, England's largest not-for-profit care provider.
- Benefits: Enjoy flexible working, health discounts, and career development opportunities.
- Why this job: Make a real difference in people's lives while working in a supportive team.
- Qualifications: Customer service experience and knowledge of cleaning procedures preferred.
- Other info: Diverse and inclusive workplace with strong values of respect and equality.
The predicted salary is between 20000 - 30000 £ per year.
Reporting into the Business Manager, Location Manager or District Manager responsibilities will include:
- Ensuring that the location is clean, pleasant and safe for customers in either their home environment or communal areas.
- Ensuring that cleaning products are used effectively, with instructions and health and safety procedures being followed at all times.
Required knowledge & experience:
- Customer service NVQ2.
- Previous cleaning experience and knowledge is desirable.
- Use of cleaning products in a safe manner.
- Knowledge of cleaning procedures including use of equipment e.g. carpet cleaners.
- Understanding of data protection and confidentiality and the safeguarding of vulnerable adults.
- Health & safety in the workplace including Control of Substances Harmful to Health (COSHH).
Required skills:
- Well organized with good time management skills.
- Strong interpersonal and empathy skills and a friendly personality.
- Able to work individually and as part of a team.
- Ability to prioritise and plan around customer needs.
Please note all applicants must already hold the legal right to work in the UK to apply for this role.
Anchor is England's largest not-for-profit provider of care and housing for older people. Our heartfelt ambition is to transform housing and care so everyone can have a home where they love living in later life.
We are proud to celebrate diversity and inclusion in all that we do, as we know that the more diverse our colleagues are, the better care and support we can give to our residents and each other.
Housekeeper in Stoke-on-Trent employer: Anchor Hanover
Contact Detail:
Anchor Hanover Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Housekeeper in Stoke-on-Trent
✨Tip Number 1
Get to know the company culture! Before your interview, check out Anchor's values and mission. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how your previous cleaning experience and customer service skills can benefit Anchor's residents.
✨Tip Number 3
Show off your personality! During the interview, let your friendly and empathetic side shine through. Remember, they’re looking for someone who can connect with residents and work well in a team.
✨Tip Number 4
Don’t forget to ask questions! Prepare a few thoughtful questions about the role or the team. This shows you're engaged and eager to learn more about how you can contribute to making Anchor a great place to work.
We think you need these skills to ace Housekeeper in Stoke-on-Trent
Some tips for your application 🫡
Show Your Cleaning Experience: Make sure to highlight any previous cleaning experience you have in your application. We want to see how you've used cleaning products safely and effectively, so don’t hold back on sharing those details!
Emphasise Customer Service Skills: Since this role involves working closely with customers, it’s important to showcase your customer service skills. Let us know about times when you’ve gone above and beyond to make someone’s day better!
Be Organised and Timely: We love a well-organised candidate! In your application, mention how you manage your time and prioritise tasks. This will show us that you can handle the responsibilities of keeping our locations clean and safe.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, we can’t wait to hear from you!
How to prepare for a job interview at Anchor Hanover
✨Know Your Cleaning Procedures
Make sure you brush up on your knowledge of cleaning procedures and the safe use of cleaning products. Be ready to discuss how you've applied these in previous roles, as this will show your understanding of health and safety protocols.
✨Showcase Your Customer Service Skills
Since customer service is key in this role, think of examples where you've gone above and beyond for a customer. Highlight your interpersonal skills and how you can create a pleasant environment for residents.
✨Demonstrate Time Management Abilities
Prepare to talk about how you prioritise tasks and manage your time effectively. You might want to share specific instances where you successfully balanced multiple responsibilities while ensuring high standards of cleanliness.
✨Emphasise Teamwork and Empathy
This role requires both independent work and collaboration with others. Be ready to discuss how you work well in a team and your ability to empathise with residents, especially those who may be vulnerable.
