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- Tasks: Manage properties and support residents in living independently while handling tenancy matters.
- Company: Anchor is the UK's largest not-for-profit provider of housing for older people, focused on community and care.
- Benefits: Enjoy flexible working, health discounts, pension plans, and career development opportunities.
- Why this job: Make a real difference in people's lives while working in a supportive and inclusive environment.
- Qualifications: Previous housing or care experience is a plus, but a positive attitude and willingness to learn are key.
- Other info: Join a diverse team committed to respect and equality, with networks for LGBT+, BAME, and disabled colleagues.
The predicted salary is between 17400 - 34800 £ per year.
This job is brought to you by Jobs/Redefined, the UK\’s leading over-50s age inclusive jobs board.
Location Manager – Rented Housing
Location: Fernhill House, Farnborough
Hours: 18 hours per week
Salary: up to £29,000 per annum, pro-rata
About the role
Working with different individuals every day, a Location Manager\’s job is incredibly varied, and no two days are the same. We connect with our communities in different ways and when you join the housing team, you\’ll need a good balance of heart and head to manage property matters, tenancy matters and relationships with your residents.
The Location Manager role is very diverse, and involves working with departments across the organisation, so you will need to feel confident taking the lead on managing relationships with key stakeholders and partners.
You will be responsible for:
- Managing properties and supporting residents to be able to live independent lives
- Letting properties, managing rent accounts, dealing with anti-social behaviour and ensuring repairs are carried out
- Listening to residents and dealing with issues before they become a complaint.
- When a complaint does arise, taking ownership and investigating fully- it is important that our residents are listened to and are kept informed.
- Maintain resident trust and confidence in Anchor through effective communication, setting expectations and delivering
- Managing the location\’s budget and service charge accounts ensuring residents\’ homes are well maintained and repairs are completed to a high standard
- Ensuring that the location is safe, and all health and safety checks and risk assessments are carried out in accordance with policies and procedures
- Supporting residents to live independently by working with external agencies such as local authorities, care providers, social workers and medical professionals to provide support to residents with a range of needs ensuring that they are getting access to the right services.
- Connecting with residents, to encourage inclusion in social events both internally and in the wider community
To view a full job description for this role, please copy and paste the link below:
Life\’s too short to be in the wrong job.
A career with Anchor housing is all about providing older people with independence and security within a happy community. We offer properties at over 1,500 locations across the country and manage 54,000 homes for the over-55s.
At the heart of every Anchor housing community are great people making sure that everything runs smoothly. Our ambition is to create homes where everyone can love living in later life. If you share that passion and commitment, Anchor is the best place to build your career.
Are you the one?
Our residents are at the heart of everything we do. We believe they should be able to choose how they live in later life. We are looking for an individual who shares our values and has great relationship management and communication skills.
Ideally you will have previous housing or care experience and worked with vulnerable client groups, but that\’s not as important as having the right attitude, resilience, ability to problem solve with a willingness to learn.
Our housing leasehold and rented schemes are about providing older people with independence and security within a happy community. Residents look to us to provide them with a safe, well-maintained home and take the stress out of everyday life.
Anchor is proud to be an equal opportunity employer. We are proud to have an LGBT+ resident group, and also BAME, LGBT+ and Disabled colleague networks. These work closely with the organisation to celebrate diversity, address concerns, review policy and practice and empower their members. We recruit, train and promote without discrimination on the basis of race, religion, colour, sex or gender identity, sexual orientation, disability, age or other protected status. One of our values is \’respect\’, therefore we do not accept harassment or discrimination from any colleague, resident or third party.
Anchor – a great place to work
Anchor is England\’s largest not-for-profit providers of care and housing for older people. Our heartfelt ambition is to transform housing and care so everyone can have a home where they love living in later life.
We\’re not-for-profit which means every penny we make or save is invested in the people who live with us, the places they live and the people who work here. That means a better standard of care and customer service, better wages, more investment in training and development and improved facilities.
A rewarding environment
From health and happiness to finance and your career, we\’ll give you all the support you need.
Health & happiness
- Gym, fitness and wellbeing discounts
- Mental health support
- Flexible working options
Finance
- Pension plan – contribute between 4% and 8% and we\’ll match it or better
- Quick and easy pension transfer service
- Savings and financial advice, loans, free life assurance
- Discounts on shopping, holidays, phones, technology and more
Career
- Ongoing personal and professional development programme
- Leadership Pathways online learning resources
- Career progression and promotion opportunities
To see our full range of benefits, check out our dedicated being well website Please follow the link or copy and paste https://anchorbeingwell.co.uk/ into your browser
Celebrating diversity, celebrating you
Anchor is proud to be an equal opportunity employer. We aim to celebrate diversity and inclusion in all that we do, as we know that the more diverse our colleagues are, the better care and support we can give to our residents and each other.
We are proud to have an LGBT+ group for our residents, and also Disability, LGBT+ and race and ethnicity colleague networks. These work to celebrate diversity, address concerns, review policy and practice and empower their members. We also have an Inclusive Ambassador network to allow all colleagues to be part of promoting diversity and to be an ally to others.
We are a member of Inclusive Employers, a Stonewall Diversity Champion, Menopause Friendly and a signatory to the Care Leaver Covenant, HouseProud Pledge and Age Friendly Employer Pledge schemes.
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Location Manager employer: Anchor Hanover
Contact Detail:
Anchor Hanover Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Location Manager
✨Tip Number 1
Familiarise yourself with the local community and its needs. As a Location Manager, you'll be working closely with residents and external agencies, so understanding the demographics and specific challenges of the area will help you connect better with stakeholders.
✨Tip Number 2
Showcase your relationship management skills in conversations. When networking or during interviews, highlight examples where you've successfully built trust and rapport with clients or residents, as this is crucial for the role.
✨Tip Number 3
Research Anchor's values and mission. Understanding their commitment to providing independence and security for older people will allow you to align your responses and demonstrate your passion for their cause during discussions.
✨Tip Number 4
Prepare to discuss your problem-solving abilities. Think of specific instances where you've effectively resolved issues, especially in housing or care settings, as this will show your readiness to handle the diverse challenges of a Location Manager.
We think you need these skills to ace Location Manager
Some tips for your application 🫡
Understand the Role: Read through the job description carefully to understand the key responsibilities and skills required for the Location Manager position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your relevant experience, particularly in housing or care sectors. Use bullet points for clarity and focus on achievements that demonstrate your relationship management and communication skills.
Write a Strong Cover Letter: Your cover letter should express your passion for supporting older people and your commitment to creating inclusive communities. Mention specific examples from your past experiences that showcase your problem-solving abilities and resilience.
Proofread Your Application: Before submitting, thoroughly proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for the Location Manager role.
How to prepare for a job interview at Anchor Hanover
✨Show Your Passion for Community Engagement
As a Location Manager, you'll be working closely with residents and the community. Make sure to express your enthusiasm for fostering relationships and creating a supportive environment. Share examples of how you've successfully engaged with communities in the past.
✨Demonstrate Problem-Solving Skills
The role requires dealing with various issues, from tenancy matters to anti-social behaviour. Prepare to discuss specific challenges you've faced in previous roles and how you resolved them. This will showcase your ability to think on your feet and handle difficult situations.
✨Highlight Your Communication Skills
Effective communication is key in this role. Be ready to provide examples of how you've communicated with diverse groups, including vulnerable individuals. Emphasise your ability to listen actively and keep residents informed, as this aligns with the company's values.
✨Understand the Importance of Health and Safety
Familiarise yourself with health and safety regulations relevant to housing management. During the interview, mention your commitment to ensuring a safe living environment for residents and any experience you have in conducting risk assessments or managing safety protocols.
