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For Companies At a Glance
- Tasks: Manage property matters and build relationships with residents in a dynamic environment.
- Company: Anchor is the UK's largest not-for-profit provider of housing for older people.
- Benefits: Enjoy flexible working, health discounts, pension plans, and career development opportunities.
- Why this job: Make a real impact in the lives of older residents while enjoying a supportive community culture.
- Qualifications: No prior housing experience needed; just bring your positive attitude and willingness to learn.
- Other info: Join a diverse team committed to inclusion and making a difference in later life.
The predicted salary is between 17400 - 34800 £ per year.
This job is brought to you by Jobs/Redefined, the UK\’s leading over-50s age inclusive jobs board.
Location Manager
Location: Old School Close, Stokenchurch
Hours: 20 hours per week
Salary: up to £29,000 per annum (pro-rata)
About the role
Working with different individuals every day, a Location Manager\’s job is incredibly varied, and no two days are the same. We connect with our communities in a variety of ways and when you join the housing team, you\’ll need a good balance of heart and head to manage property matters and relationships with your residents.
The Location Manager is pivotal to the success, safety and smooth running of a location and you will need to feel confident taking the lead on managing relationships with key internal and external partners and stakeholders
You\’ll be responsible for:
- Ensuring that the location is safe, and all health and safety checks and risk assessments are carried out in accordance with policies and procedures
- Managing any communal areas (for example: lounge, guest room, kitchen) and working with residents to enable them to love living in later life
- Partnering with our property colleagues and contractors to ensure residents\’ homes are well maintained and repairs are completed to a high standard.
- Managing the location\’s budget and service charge accounts
- Connecting with residents, signposting them to access health and social services
- Promote inclusion in social events both internally and in the wider community and encourage residents to engage with Anchor through the resident involvement initiatives to ensure they have a voice.
- Building resident confidence by ensuring our residents views are acted upon, managing expectations, and delivering on our commitments
- Resolve all complaints within service level agreement, ensuring the customer is kept informed throughout
To view a full job description for this role, please copy and paste the link below:
Life\’s too short to be in the wrong job.
A career with Anchor housing is all about providing older people with independence and security within a thriving community. We offer properties at over 1,500 locations across the country and manage 54,000 homes for the over-55s.
At the heart of every Anchor housing community are great people making sure that everything runs smoothly. Our ambition is to create homes where everyone can love living in later life. If you share that passion and commitment, Anchor is the best place to build your career.
Are you the one?
Our residents are at the heart of everything we do. We believe they should be able to choose how they live in later life. We are looking for an individual who shares our values and has great relationship management and communication skills.
It\’s not important to have previous housing experience or worked with a vulnerable client group, having the right attitude, resilience, ability to problem solve with a willingness to learn will be key to success in this role.
Anchor – a great place to work
Anchor is England\’s largest not-for-profit providers of care and housing for older people. Our heartfelt ambition is to transform housing and care so everyone can have a home where they love living in later life.
We\’re not-for-profit which means every penny we make or save is invested in the people who live with us, the places they live and the people who work here. That means a better standard of care and customer service, better wages, more investment in training and development and improved facilities.
A rewarding environment
From health and happiness to finance and your career, we\’ll give you all the support you need.
Health & happiness
- Gym, fitness and wellbeing discounts
- Mental health support
- Flexible working options
Finance
- Pension plan – contribute between 4% and 8% and we\’ll match it or better
- Quick and easy pension transfer service
- Savings and financial advice, loans, free life assurance
- Discounts on shopping, holidays, phones, technology and more
Career
- Ongoing personal and professional development programme
- Leadership Pathways online learning resources
- Career progression and promotion opportunities
To see our full range of benefits, check out our dedicated being well website Please follow the link or copy and paste https://anchorbeingwell.co.uk/ into your browser
Celebrating diversity, celebrating you
Anchor is proud to be an equal opportunity employer. We aim to celebrate diversity and inclusion in all that we do, as we know that the more diverse our colleagues are, the better care and support we can give to our residents and each other.
We are proud to have an LGBT+ group for our residents, and also Disability, LGBT+ and race and ethnicity colleague networks. These work to celebrate diversity, address concerns, review policy and practice and empower their members. We also have an Inclusive Ambassador network to allow all colleagues to be part of promoting diversity and to be an ally to others.
We are a member of Inclusive Employers, a Stonewall Diversity Champion, Menopause Friendly and a signatory to the Care Leaver Covenant, HouseProud Pledge and Age Friendly Employer Pledge schemes.
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Location Manager employer: Anchor Hanover
Contact Detail:
Anchor Hanover Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Location Manager
✨Tip Number 1
Familiarise yourself with the local community and its needs. As a Location Manager, you'll be working closely with residents and stakeholders, so understanding the demographics and specific challenges of the area will help you connect better and demonstrate your commitment to the role.
✨Tip Number 2
Showcase your relationship management skills in conversations. When networking or during interviews, highlight examples where you've successfully built relationships or resolved conflicts, as these are crucial for managing both residents and external partners.
✨Tip Number 3
Engage with current employees or residents if possible. This can provide you with insights into the company culture and expectations, which you can use to tailor your approach and show that you're genuinely interested in making a positive impact.
✨Tip Number 4
Demonstrate your problem-solving abilities through real-life scenarios. Be prepared to discuss how you've tackled challenges in previous roles, especially those related to community engagement or service delivery, as this will resonate well with the values of Anchor.
We think you need these skills to ace Location Manager
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Location Manager. Highlight your ability to manage relationships and ensure safety in your application.
Tailor Your CV: Customise your CV to reflect relevant experience and skills that align with the job description. Emphasise your relationship management and communication skills, as these are crucial for this role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for working with older people and your commitment to creating a thriving community. Use specific examples from your past experiences to demonstrate your problem-solving abilities.
Showcase Your Values: In your application, express how your personal values align with those of Anchor housing. Mention your dedication to diversity and inclusion, as well as your willingness to learn and adapt in a dynamic environment.
How to prepare for a job interview at Anchor Hanover
✨Show Your People Skills
As a Location Manager, you'll be working closely with residents and various stakeholders. Make sure to highlight your relationship management skills during the interview. Share examples of how you've successfully built rapport and resolved conflicts in previous roles.
✨Demonstrate Problem-Solving Abilities
This role requires a knack for problem-solving, especially when it comes to managing complaints and ensuring resident satisfaction. Prepare to discuss specific challenges you've faced in past positions and how you approached them to find effective solutions.
✨Understand Health and Safety Protocols
Since safety is a key responsibility, brush up on health and safety regulations relevant to housing management. Be ready to discuss how you would ensure compliance and maintain a safe environment for residents, showcasing your proactive approach.
✨Express Your Passion for Community Engagement
Anchor values community involvement, so convey your enthusiasm for promoting social events and engaging residents. Share any experiences where you've successfully encouraged participation or fostered a sense of community in previous roles.
