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For Companies At a Glance
- Tasks: Manage properties and support residents in living independently while handling tenancy matters.
- Company: Anchor is the UK's largest not-for-profit provider of housing and care for older people.
- Benefits: Enjoy flexible working, health discounts, pension plans, and career development opportunities.
- Why this job: Make a real difference in people's lives while working in a supportive and inclusive environment.
- Qualifications: Previous housing or care experience is a plus, but a positive attitude and willingness to learn are key.
- Other info: Join a diverse team committed to celebrating inclusion and improving the lives of our residents.
The predicted salary is between 20800 - 29000 £ per year.
This job is brought to you by Jobs/Redefined, the UK's leading over-50s age inclusive jobs board.
Location: Hanover Court, Worthing
Hours: 18 per week
Salary: Up to £29,000 per annum, pro rata
About the role
Working with different individuals every day, a Location Manager's job is incredibly varied, and no two days are the same. We connect with our communities in different ways and when you join the housing team, you'll need a good balance of heart and head to manage property matters, tenancy matters and relationships with your residents.
The Location Manager role is very diverse, and involves working with departments across the organisation, so you will need to feel confident taking the lead on managing relationships with key stakeholders and partners.
You will be responsible for:
- Managing properties and supporting residents to be able to live independent lives
- Letting properties, managing rent accounts, dealing with anti-social behaviour and ensuring repairs are carried out
- Listening to residents and dealing with issues before they become a complaint
- When a complaint does arise, taking ownership and investigating fully - it is important that our residents are listened to and are kept informed
- Maintain resident trust and confidence in Anchor through effective communication, setting expectations and delivering
- Managing the location's budget and service charge accounts ensuring residents' homes are well maintained and repairs are completed to a high standard
- Ensuring that the location is safe, and all health and safety checks and risk assessments are carried out in accordance with policies and procedures
- Supporting residents to live independently by working with external agencies such as local authorities, care providers, social workers and medical professionals to provide support to residents with a range of needs ensuring that they are getting access to the right services
- Connecting with residents, to encourage inclusion in social events both internally and in the wider community
Life's too short to be in the wrong job. A career with Anchor housing is all about providing older people with independence and security within a happy community. We offer properties at over 1,500 locations across the country and manage 54,000 homes for the over-55s.
At the heart of every Anchor housing community are great people making sure that everything runs smoothly. Our ambition is to create homes where everyone can love living in later life. If you share that passion and commitment, Anchor is the best place to build your career.
Are you the one?
Our residents are at the heart of everything we do. We believe they should be able to choose how they live in later life. We are looking for an individual who shares our values and has great relationship management and communication skills.
Ideally you will have previous housing or care experience and worked with vulnerable client groups, but that's not as important as having the right attitude, resilience, ability to problem solve with a willingness to learn.
Anchor - a great place to work
Anchor is England's largest not-for-profit providers of care and housing for older people. Our heartfelt ambition is to transform housing and care so everyone can have a home where they love living in later life.
We're not-for-profit which means every penny we make or save is invested in the people who live with us, the places they live and the people who work here. That means a better standard of care and customer service, better wages, more investment in training and development and improved facilities.
A rewarding environment
From health and happiness to finance and your career, we'll give you all the support you need.
- Health & happiness
- Gym, fitness and wellbeing discounts
- Mental health support
- Flexible working options
- Finance
- Pension plan - contribute between 4% and 8% and we'll match it or better
- Quick and easy pension transfer service
- Savings and financial advice, loans, free life assurance
- Discounts on shopping, holidays, phones, technology and more
- Career
- Ongoing personal and professional development programme
- Leadership Pathways online learning resources
- Career progression and promotion opportunities
To see our full range of benefits, check out our dedicated being well website.
Celebrating diversity, celebrating you
Anchor is proud to be an equal opportunity employer. We aim to celebrate diversity and inclusion in all that we do, as we know that the more diverse our colleagues are, the better care and support we can give to our residents and each other.
We are proud to have an LGBT+ group for our residents, and also Disability, LGBT+ and race and ethnicity colleague networks. These work to celebrate diversity, address concerns, review policy and practice and empower their members. We also have an Inclusive Ambassador network to allow all colleagues to be part of promoting diversity and to be an ally to others.
We are a member of Inclusive Employers, a Stonewall Diversity Champion, Menopause Friendly and a signatory to the Care Leaver Covenant, HouseProud Pledge and Age Friendly Employer Pledge schemes.
Location Manager employer: Anchor Hanover
Contact Detail:
Anchor Hanover Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Location Manager
✨Tip Number 1
Familiarise yourself with the local community and its needs. As a Location Manager, you'll be working closely with residents and external agencies, so understanding the demographics and specific challenges of the area will help you connect better with stakeholders.
✨Tip Number 2
Showcase your relationship management skills in conversations. Whether you're networking or during interviews, emphasise your ability to build trust and rapport with residents and partners, as this is crucial for the role.
✨Tip Number 3
Prepare to discuss real-life scenarios where you've successfully resolved conflicts or complaints. This will demonstrate your problem-solving abilities and your commitment to resident satisfaction, which are key aspects of the Location Manager role.
✨Tip Number 4
Engage with current employees or alumni from Anchor housing on platforms like LinkedIn. Gaining insights from their experiences can provide you with valuable information about the company culture and expectations, helping you tailor your approach.
We think you need these skills to ace Location Manager
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly read the job description for the Location Manager position. Understand the key responsibilities and required skills, such as relationship management and communication skills, to tailor your application effectively.
Highlight Relevant Experience: In your CV and cover letter, emphasise any previous housing or care experience you have, especially if it involves working with vulnerable client groups. If you lack direct experience, focus on transferable skills like problem-solving and resilience.
Showcase Your Values: Anchor values individuals who share their commitment to providing independence and security for older people. Make sure to express your alignment with these values in your application, demonstrating your passion for community engagement and resident support.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for a role that involves managing relationships and communication.
How to prepare for a job interview at Anchor Hanover
✨Understand the Role
Make sure you thoroughly read the job description and understand the responsibilities of a Location Manager. Be prepared to discuss how your skills and experiences align with managing properties, supporting residents, and handling complaints.
✨Showcase Your Communication Skills
As a Location Manager, effective communication is key. Prepare examples of how you've successfully managed relationships with stakeholders or resolved conflicts in the past. This will demonstrate your ability to connect with residents and other departments.
✨Demonstrate Problem-Solving Abilities
Be ready to discuss specific situations where you've had to solve problems, especially in housing or care settings. Highlight your resilience and willingness to learn, as these traits are highly valued in this role.
✨Express Your Passion for Community Engagement
Since the role involves connecting with residents and encouraging their participation in social events, share your thoughts on community building. Discuss any relevant experiences that show your commitment to fostering inclusion and support for vulnerable groups.
