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For Companies At a Glance
- Tasks: Manage properties, support residents, and handle tenancy matters daily.
- Company: Anchor is England's largest not-for-profit provider of housing for older people.
- Benefits: Enjoy flexible working, health discounts, and a solid pension plan.
- Why this job: Make a real difference in residents' lives while building a rewarding career.
- Qualifications: Previous housing or care experience is a plus, but attitude and resilience matter more.
- Other info: Join a passionate team dedicated to transforming housing and care for older people.
The predicted salary is between 28800 - 43200 £ per year.
Working with different individuals every day, a Location Manager's job is incredibly varied, and no two days are the same. We connect with our communities in different ways and when you join the housing team, you'll need a good balance of heart and head to manage property matters, tenancy matters and relationships with your residents.
The Location Manager role is very diverse, and involves working with departments across the organisation, so you will need to feel confident taking the lead on managing relationships with key stakeholders and partners.
You will be responsible for:
- Managing properties and supporting residents to be able to live independent lives
- Letting properties, managing rent accounts, dealing with anti-social behaviour and ensuring repairs are carried out
- Listening to residents and dealing with issues before they become a complaint. When a complaint does arise, taking ownership and investigating fully - it is important that our residents are listened to and are kept informed.
- Maintain resident trust and confidence in Anchor through effective communication, setting expectations and delivering
- Managing the location's budget and service charge accounts ensuring residents' homes are well maintained and repairs are completed to a high standard
- Ensuring that the location is safe, and all health and safety checks and risk assessments are carried out in accordance with policies and procedures
- Supporting residents to live independently by working with external agencies such as local authorities, care providers, social workers and medical professionals to provide support to residents with a range of needs ensuring that they are getting access to the right services.
- Connecting with residents, to encourage inclusion in social events both internally and in the wider community
Our residents are at the heart of everything we do. We believe they should be able to choose how they live in later life. We are looking for an individual who shares our values and has great relationship management and communication skills.
Ideally you will have previous housing or care experience and worked with vulnerable client groups, but that’s not as important as having the right attitude, resilience, ability to problem solve with a willingness to learn.
Anchor is England's largest not-for-profit providers of care and housing for older people. Our heartfelt ambition is to transform housing and care so everyone can have a home where they love living in later life.
We’re not-for-profit which means every penny we make or save is invested in the people who live with us, the places they live and the people who work here. That means a better standard of care and customer service, better wages, more investment in training and development and improved facilities.
A rewarding environment from health and happiness to finance and your career, we’ll give you all the support you need.
- Health & happiness: Gym, fitness and wellbeing discounts, Mental health support, Flexible working options
- Finance: Pension plan – contribute between 4% and 8% and we’ll match it or better, Quick and easy pension transfer service, Savings and financial advice, loans, free life assurance, Discounts on shopping, holidays, phones, technology and more
- Ongoing personal and professional development programme, Leadership Pathways online learning resources, Career progression and promotion opportunities
Please note that if you are NOT a passport holder of the country for the vacancy you might need a work permit. Check our Blog for more information. Bank or payment details should not be provided when applying for a job.
Location Manager employer: Anchor Hanover
Contact Detail:
Anchor Hanover Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Location Manager
✨Tip Number 1
Familiarise yourself with the local community and its needs. Understanding the demographics and specific challenges faced by residents can help you connect better and demonstrate your commitment to their well-being during interviews.
✨Tip Number 2
Network with professionals in the housing and care sectors. Attend local events or join online forums to meet people who work in similar roles. This can provide valuable insights and potentially lead to referrals for the Location Manager position.
✨Tip Number 3
Showcase your problem-solving skills through real-life examples. Be prepared to discuss situations where you've successfully managed conflicts or improved resident satisfaction, as this will highlight your suitability for the role.
✨Tip Number 4
Research Anchor's values and mission. Aligning your personal values with those of the organisation can make a strong impression. Be ready to articulate how your approach to resident care and community engagement fits with their vision.
We think you need these skills to ace Location Manager
Some tips for your application 🫡
Understand the Role: Before applying, take the time to thoroughly read the job description for the Location Manager position. Understand the key responsibilities and required skills, such as relationship management and communication skills, to tailor your application effectively.
Highlight Relevant Experience: In your CV and cover letter, emphasise any previous housing or care experience you have, especially if it involves working with vulnerable client groups. If you lack direct experience, focus on transferable skills like problem-solving and resilience.
Showcase Your Values: Anchor values individuals who share their commitment to providing independence and security for older people. Make sure to express your alignment with these values in your application, demonstrating your passion for community engagement and resident support.
Craft a Strong Cover Letter: Your cover letter should not only introduce yourself but also explain why you are a great fit for the Location Manager role. Use specific examples from your past experiences that showcase your ability to manage relationships and handle complaints effectively.
How to prepare for a job interview at Anchor Hanover
✨Show Your Passion for Community Engagement
As a Location Manager, your role revolves around connecting with residents and the community. Be prepared to share examples of how you've successfully engaged with diverse groups in the past, demonstrating your commitment to fostering a sense of belonging.
✨Demonstrate Problem-Solving Skills
The job requires handling complaints and issues effectively. During the interview, discuss specific instances where you've resolved conflicts or addressed challenges, highlighting your ability to listen, investigate, and take ownership of situations.
✨Highlight Relationship Management Experience
Since you'll be managing relationships with key stakeholders, it's crucial to showcase your experience in this area. Prepare to talk about how you've built and maintained professional relationships, especially with vulnerable client groups or external agencies.
✨Understand the Importance of Health and Safety
Health and safety checks are a significant part of the role. Familiarise yourself with relevant policies and procedures, and be ready to discuss how you would ensure compliance and maintain a safe environment for residents.
