At a Glance
- Tasks: Manage properties, support residents, and handle tenancy matters daily.
- Company: Anchor Housing provides independence and security for over-55s across 1,500 locations.
- Benefits: Enjoy a competitive salary, flexible hours, and the chance to make a real difference.
- Other info: This role offers a unique opportunity to connect with diverse individuals every day.
- Why this job: Join a passionate team dedicated to enhancing the lives of older people in vibrant communities.
- Qualifications: Previous housing or care experience is a plus, but a positive attitude is key.
The predicted salary is between 24000 - 32000 £ per year.
Location: Reynolds Court, Ross-On-Wye
Hours: 24 hours per week
Salary: Up to £29,000 per annum
About the role
Working with different individuals every day, a Location Manager’s job is incredibly varied, and no two days are the same. We connect with our communities in different ways and when you join the housing team, you’ll need a good balance of heart and head to manage property matters, tenancy matters and relationships with your residents.
The Location Manager role is very diverse, and involves working with departments across the organisation, so you will need to feel confident taking the lead on managing relationships with key stakeholders and partners.
You will be responsible for:
- Managing properties and supporting residents to be able to live independent lives
- Letting properties, managing rent accounts, dealing with anti-social behaviour and ensuring repairs are carried out
- Listening to residents and dealing with issues before they become a complaint
- When a complaint does arise, taking ownership and investigating fully - it is important that our residents are listened to and are kept informed
- Maintain resident trust and confidence in Anchor through effective communication, setting expectations and delivering
- Managing the location’s budget and service charge accounts ensuring residents’ homes are well maintained and repairs are completed to a high standard
- Ensuring that the location is safe, and all health and safety checks and risk assessments are carried out in accordance with policies and procedures
- Supporting residents to live independently by working with external agencies such as local authorities, care providers, social workers and medical professionals to provide support to residents with a range of needs ensuring that they are getting access to the right services
- Connecting with residents, to encourage inclusion in social events both internally and in the wider community
Life’s too short to be in the wrong job. A career with Anchor housing is all about providing older people with independence and security within a happy community. We offer properties at over 1,500 locations across the country and manage 54,000 homes for the over-55s.
At the heart of every Anchor housing community are great people making sure that everything runs smoothly. Our ambition is to create homes where everyone can love living in later life. If you share that passion and commitment, Anchor is the best place to build your career.
Are you the one?
Our residents are at the heart of everything we do. We believe they should be able to choose how they live in later life. We are looking for an individual who shares our values and has great relationship management and communication skills.
Ideally you will have previous housing or care experience and worked with vulnerable client groups, but that’s not as important as having the right attitude, resilience, ability to problem solve with a willingness to learn.
Location Manager employer: Anchor Hanover Group
Anchor Hanover Group is an exceptional employer dedicated to enhancing the lives of older residents in Bury St Edmunds. With a strong focus on employee growth and a supportive work culture, we offer flexible part-time roles that allow you to make a meaningful impact while enjoying a balanced lifestyle. Join us to be part of a compassionate team that values proactive communication and fosters a sense of community.
StudySmarter Expert Advice🤫
We think this is how you could land Location Manager
✨Tip Number 1
Familiarise yourself with the local community and its needs. Understanding the demographics and specific challenges faced by residents in Ross-On-Wye will help you connect better with them and demonstrate your commitment to their well-being during interviews.
✨Tip Number 2
Network with professionals in the housing and care sectors. Attend local events or join online forums related to housing management to build relationships and gain insights that could be beneficial for your role as a Location Manager.
✨Tip Number 3
Showcase your problem-solving skills through real-life examples. Be prepared to discuss situations where you've successfully managed conflicts or improved resident satisfaction, as this will highlight your suitability for the diverse challenges of the role.
✨Tip Number 4
Research Anchor's values and mission. Aligning your personal values with those of the organisation will not only help you in interviews but also show your genuine interest in contributing to a positive community for older residents.
We think you need these skills to ace Location Manager
Some tips for your application 🫡
Understand the Role:Read the job description thoroughly to understand the responsibilities and requirements of a Location Manager. Tailor your application to highlight how your skills and experiences align with these aspects.
Highlight Relevant Experience:Emphasise any previous experience in housing or care, especially working with vulnerable groups. Use specific examples to demonstrate your relationship management and communication skills.
Showcase Problem-Solving Skills:Provide examples of how you've successfully resolved issues in past roles. This is crucial for a Location Manager, as you'll need to handle complaints and ensure resident satisfaction.
Craft a Compelling Cover Letter:Write a cover letter that reflects your passion for supporting residents and your commitment to creating a positive community. Make sure to convey your understanding of the role and why you would be a great fit.
How to prepare for a job interview at Anchor Hanover Group
✨Show Your Passion for Community Engagement
As a Location Manager, you'll be working closely with residents and the community. Make sure to express your enthusiasm for fostering relationships and creating a supportive environment. Share examples of how you've engaged with communities in the past.
✨Demonstrate Problem-Solving Skills
The role involves dealing with various challenges, from managing complaints to ensuring safety standards. Prepare to discuss specific situations where you've successfully resolved issues, highlighting your ability to think on your feet and take ownership.
✨Highlight Your Communication Skills
Effective communication is key in this role. Be ready to showcase your experience in managing relationships with stakeholders and residents. Use examples that illustrate your ability to listen actively and convey information clearly.
✨Understand the Importance of Independence for Residents
Since the role focuses on supporting residents to live independently, demonstrate your understanding of their needs. Discuss any relevant experience you have in working with vulnerable groups and how you can help them access the right services.
