Responsibilities will include:
- Providing a fantastic dining experience in a luxury environment, for customers and their guests in the restaurant as part of a larger, dedicated and highly trained team.
- The presentation of the restaurant, ensuring that tables are set up with appropriate linens, silverware and glassware and they are cleaned and prepared ready for the next customers.
- Providing front of house service to the restaurant, meeting, greeting and seating customers.
- Presenting and advising on menu choices, ensuring that the specials for the day are offered and taking food and beverage orders from customers.
- Serving food and beverages to customers, ensuring that they are enjoying their meals and do not have any further requirements.
- Preparing and providing the bill to customers and taking payment for food and drink received.
- Keeping the kitchen equipment, crockery and utensils clean and hygienic and reporting concerns to line manager.
Required knowledge and experience:
- Excellent communication skills
- Ideally level 2 Food Hygiene certificate or equivalent, or willing to work towards this.
- A positive, professional approach and understanding of person centred care with older people.
- Experience of working in the service or care sector, providing face to face Customer Service is desirable.
- Flexibility to do shift work, including working alternate weekends.
Required skills:
- Able to deliver the highest standard of customer service with a professional yet caring approach.
- A willingness and desire to undertake further training as required to further knowledge and skills.
- Enthusiastic, looking to develop new skills to support customers with varying challenges including increasing dependence and dementia.
- Able to build rapport with Customers, family and friends, enabling happy, fulfilled and independent living.
- Excellent interpersonal skills, able to adapt style to suit audience.
Please note all applicants must already hold the legal right to work in the UK and be fully vaccinated against COVID-19 (unless medically exempt) to be able to fulfil this role
#J-18808-Ljbffr
Hospitality Assistant in Leeds employer: Anchor Hanover Group
Anchor Hanover Group is an exceptional employer that prioritises the voices of its residents, fostering a collaborative and inclusive work culture. With a focus on employee growth and development, you will have the opportunity to lead impactful research initiatives in a hybrid role, all while contributing to meaningful improvements in service delivery. Located in a supportive environment, we offer competitive salaries and a commitment to enhancing the lives of our residents.
