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- Tasks: Keep homes and communal areas clean, safe, and welcoming for customers.
- Company: Join Anchor, a diverse and inclusive employer committed to equality.
- Benefits: Enjoy a supportive work environment with opportunities for growth and development.
- Why this job: Make a positive impact in people's lives while working in a friendly team.
- Qualifications: Previous cleaning experience and customer service skills are a plus.
- Other info: We celebrate diversity and promote a harassment-free workplace.
The predicted salary is between 24000 - 33600 £ per year.
Reporting into the Location Manager responsibilities will include:
- Ensuring that the location is clean, pleasant and safe for customers in either their home environment or communal areas. Ensuring that cleaning products are used effectively, with instructions and health and safety procedures being followed at all times.
Required knowledge & experience:
- Customer service NVQ2 would be advantageous.
- Previous cleaning experience and knowledge is desirable.
- Use of cleaning products in a safe manner.
- Knowledge of cleaning procedures including use of equipment e.g. carpet cleaners.
- Understanding of data protection and confidentiality and the safeguarding of vulnerable adults.
- Health & safety in the workplace including Control of Substances Harmful to Health (COSHH).
Required skills:
- Well organized with good time management skills.
- Strong interpersonal and empathy skills and a friendly personality.
- Able to work individually and as part of a team.
- Ability to prioritise and plan around customer needs.
Anchor is proud to be an equal opportunity employer. We are proud to have an LGBT+ resident group, and also BAME, LGBT+ and Disabled colleague networks. These work closely with the organisation to celebrate diversity, address concerns, review policy and practice and empower their members. We recruit, train and promote without discrimination on the basis of race, religion, colour, sex or gender identity, sexual orientation, disability, age or other protected status. One of our values is ‘respect’, therefore we do not accept harassment or discrimination from any colleague, resident or third party.
Please note all applicants must already hold the legal right to work in the UK to apply for this role.
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Housekeeper (Bank) employer: Anchor Hanover Group
Contact Detail:
Anchor Hanover Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Housekeeper (Bank)
✨Tip Number 1
Familiarise yourself with the specific cleaning products and equipment mentioned in the job description. Knowing how to use carpet cleaners and other tools safely will show your potential employer that you are prepared and knowledgeable.
✨Tip Number 2
Highlight your customer service skills during any interactions. Since this role involves working closely with customers, demonstrating your ability to empathise and communicate effectively can set you apart from other candidates.
✨Tip Number 3
Research the company’s values and commitment to diversity. Being able to discuss how you align with their respect for all individuals can make a positive impression during interviews.
✨Tip Number 4
Prepare examples of how you've managed your time effectively in previous roles. This will help illustrate your organisational skills and ability to prioritise tasks, which are crucial for a housekeeper.
We think you need these skills to ace Housekeeper (Bank)
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and required skills. Tailor your application to highlight how your experience aligns with the role of a Housekeeper.
Highlight Relevant Experience: Emphasise any previous cleaning experience you have, especially in similar environments. Mention specific cleaning products and procedures you are familiar with, as well as any customer service experience.
Showcase Your Skills: Demonstrate your organisational and time management skills in your application. Provide examples of how you've successfully prioritised tasks or worked as part of a team in past roles.
Express Your Values: Since the company values respect and diversity, include a statement about your commitment to these principles. Mention any relevant experiences that showcase your empathy and interpersonal skills.
How to prepare for a job interview at Anchor Hanover Group
✨Know Your Cleaning Procedures
Familiarise yourself with common cleaning procedures and equipment, especially carpet cleaners. Be ready to discuss your previous experience and how you ensure safety while using cleaning products.
✨Showcase Your Customer Service Skills
Since customer service is key in this role, prepare examples of how you've provided excellent service in the past. Highlight your interpersonal skills and ability to empathise with customers.
✨Demonstrate Time Management Abilities
Be prepared to talk about how you prioritise tasks and manage your time effectively. You might be asked how you would handle multiple cleaning tasks while ensuring customer satisfaction.
✨Understand Health & Safety Regulations
Brush up on health and safety regulations, particularly COSHH. Be ready to explain how you adhere to these guidelines in your cleaning practices to ensure a safe environment for everyone.
