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- Tasks: Keep homes and communal areas clean, safe, and welcoming for customers.
- Company: Join Anchor, a diverse and inclusive employer committed to respect and equality.
- Benefits: Enjoy a supportive work environment with opportunities for growth and development.
- Why this job: Make a positive impact on people's lives while working in a friendly team.
- Qualifications: Previous cleaning experience and customer service skills are a plus.
- Other info: We celebrate diversity and promote an inclusive workplace for all.
The predicted salary is between 20000 - 28000 £ per year.
Reporting into the Location Manager responsibilities will include:
- Ensuring that the location is clean, pleasant and safe for customers in either their home environment or communal areas. Ensuring that cleaning products are used effectively, with instructions and health and safety procedures being followed at all times.
Required knowledge & experience:
- Customer service NVQ2 would be advantageous.
- Previous cleaning experience and knowledge is desirable.
- Use of cleaning products in a safe manner.
- Knowledge of cleaning procedures including use of equipment e.g. carpet cleaners.
- Understanding of data protection and confidentiality and the safeguarding of vulnerable adults.
- Health & safety in the workplace including Control of Substances Harmful to Health (COSHH).
Required skills:
- Well organized with good time management skills.
- Strong interpersonal and empathy skills and a friendly personality.
- Able to work individually and as part of a team.
- Ability to prioritise and plan around customer needs.
Anchor is proud to be an equal opportunity employer. We are proud to have an LGBT+ resident group, and also BAME, LGBT+ and Disabled colleague networks. These work closely with the organisation to celebrate diversity, address concerns, review policy and practice and empower their members. We recruit, train and promote without discrimination on the basis of race, religion, colour, sex or gender identity, sexual orientation, disability, age or other protected status. One of our values is ‘respect’, therefore we do not accept harassment or discrimination from any colleague, resident or third party.
Please note all applicants must already hold the legal right to work in the UK to apply for this role.
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Housekeeper (Bank) employer: Anchor Hanover Group
Contact Detail:
Anchor Hanover Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Housekeeper (Bank)
✨Tip Number 1
Familiarise yourself with the specific cleaning products and equipment mentioned in the job description. Knowing how to use carpet cleaners and other tools safely will show your potential employer that you are proactive and knowledgeable.
✨Tip Number 2
Highlight your customer service skills during any interactions, as this role requires strong interpersonal abilities. Be prepared to share examples of how you've successfully dealt with customers or clients in previous roles.
✨Tip Number 3
Demonstrate your understanding of health and safety regulations, particularly COSHH. Being able to discuss these topics confidently will set you apart from other candidates and show that you take workplace safety seriously.
✨Tip Number 4
Emphasise your ability to work both independently and as part of a team. Share experiences where you've successfully balanced these two aspects, as this flexibility is crucial for the role.
We think you need these skills to ace Housekeeper (Bank)
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and required skills. Tailor your application to highlight how your experience aligns with the role of a Housekeeper.
Highlight Relevant Experience: Emphasise any previous cleaning experience you have, especially in similar environments. Mention specific cleaning products or equipment you are familiar with, as well as your understanding of health and safety procedures.
Showcase Interpersonal Skills: Since the role requires strong interpersonal skills, include examples of how you've successfully interacted with customers or worked as part of a team. A friendly personality is key, so let that shine through in your application.
Proofread Your Application: Before submitting, make sure to proofread your application for any spelling or grammatical errors. A well-presented application reflects your attention to detail, which is crucial for a housekeeping role.
How to prepare for a job interview at Anchor Hanover Group
✨Know Your Cleaning Procedures
Familiarise yourself with various cleaning procedures and equipment, especially carpet cleaners. Be prepared to discuss your previous experience and how you ensure safety while using cleaning products.
✨Demonstrate Customer Service Skills
Since customer service is key in this role, think of examples where you've provided excellent service. Highlight your interpersonal skills and how you can empathise with customers, especially in sensitive environments.
✨Understand Health & Safety Regulations
Brush up on health and safety regulations, particularly COSHH. Be ready to explain how you follow these guidelines in your work to ensure a safe environment for both customers and yourself.
✨Showcase Your Organisational Skills
Prepare to discuss how you manage your time effectively and prioritise tasks. Give examples of how you've organised your workload in the past, especially when working independently or as part of a team.
