At a Glance
- Tasks: Keep spaces clean and safe for customers in homes and communal areas.
- Company: Join a diverse and inclusive organisation that values respect and equality.
- Benefits: Competitive pay, supportive environment, and opportunities for personal growth.
- Other info: Be part of a company that celebrates diversity and promotes inclusivity.
- Why this job: Make a difference in people's lives while working in a friendly team.
- Qualifications: Experience in cleaning and customer service is a plus.
The predicted salary is between 20000 - 25000 £ per year.
Reporting into the Business Manager, Location Manager or District Manager responsibilities will include:
- Ensuring that the location is clean, pleasant and safe for customers in either their home environment or communal areas.
- Ensuring that cleaning products are used effectively, with instructions and health and safety procedures being followed at all times.
Required knowledge & experience:
- Customer service NVQ2.
- Previous cleaning experience and knowledge is desirable.
- Use of cleaning products in a safe manner.
- Knowledge of cleaning procedures including use of equipment e.g. carpet cleaners.
- Understanding of data protection and confidentiality and the safeguarding of vulnerable adults.
- Health & safety in the workplace including Control of Substances Harmful to Health (COSHH).
Required skills:
- Well organized with good time management skills.
- Strong interpersonal and empathy skills and a friendly personality.
- Able to work individually and as part of a team.
- Ability to prioritise and plan around customer needs.
Anchor is proud to be an equal opportunity employer. We recruit, train and promote without discrimination on the basis of race, religion, colour, sex or gender identity, sexual orientation, disability, age or other protected status. One of our values is ‘respect’, therefore we do not accept harassment or discrimination from any colleague, resident or third party.
Please note all applicants must already hold the legal right to work in the UK to apply for this role.
Housekeeper (Bank) employer: Anchor Hanover Group
Anchor Hanover Group is an exceptional employer dedicated to enhancing the lives of older residents in Bury St Edmunds. With a strong focus on employee growth and a supportive work culture, we offer flexible part-time roles that allow you to make a meaningful impact while enjoying a balanced lifestyle. Join us to be part of a compassionate team that values proactive communication and fosters a sense of community.
StudySmarter Expert Advice🤫
We think this is how you could land Housekeeper (Bank)
✨Tip Number 1
Get to know the company culture! Before your interview, check out their website and social media. This will help us understand what they value and how we can align our skills with their mission.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. We want to sound confident and show off our cleaning experience and customer service skills.
✨Tip Number 3
Dress the part! Even if it’s a casual interview, looking tidy and professional shows that we take the role seriously. Plus, it reflects our attention to detail, which is key for a Housekeeper.
✨Tip Number 4
Follow up after the interview! A quick thank-you email can set us apart from other candidates. It shows our enthusiasm for the role and keeps us fresh in their minds.
We think you need these skills to ace Housekeeper (Bank)
Some tips for your application 🫡
Show Off Your Experience:Make sure to highlight any previous cleaning experience you have. We want to see how you've used cleaning products safely and effectively, so don’t hold back on those details!
Customer Service Matters:Since this role involves working with customers, let us know about your customer service skills. If you’ve got an NVQ2 in customer service, mention it! We love a friendly personality.
Health & Safety Knowledge:Familiarity with health and safety procedures is key. Share any knowledge you have about COSHH or other relevant practices. It shows us you take safety seriously!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and get to know you better. Don’t miss out!
How to prepare for a job interview at Anchor Hanover Group
✨Know Your Cleaning Procedures
Familiarise yourself with common cleaning procedures and equipment, especially those mentioned in the job description like carpet cleaners. Be ready to discuss your previous experience with these tools and how you ensure safety while using cleaning products.
✨Showcase Your Customer Service Skills
Since customer service is key for this role, think of examples where you've gone above and beyond for customers. Highlight your interpersonal skills and how you can create a pleasant environment for clients, whether in their homes or communal areas.
✨Emphasise Time Management
Being well-organised is crucial. Prepare to talk about how you prioritise tasks and manage your time effectively, especially when dealing with multiple clients or cleaning duties. Use specific examples to illustrate your planning skills.
✨Understand Health & Safety Regulations
Brush up on health and safety regulations, particularly COSHH guidelines. Be prepared to discuss how you ensure compliance in your cleaning practices and how you handle potentially harmful substances safely.
