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- Tasks: Keep homes and communal areas clean, safe, and welcoming for customers.
- Company: Join Anchor, a diverse and inclusive employer committed to respect and equality.
- Benefits: Enjoy flexible working options and a supportive team environment.
- Why this job: Make a positive impact on people's lives while developing valuable skills.
- Qualifications: Previous cleaning experience and customer service knowledge are a plus.
- Other info: We celebrate diversity and promote an inclusive workplace for all.
The predicted salary is between 24000 - 33600 £ per year.
Reporting into the Location Manager responsibilities will include:
- Ensuring that the location is clean, pleasant and safe for customers in either their home environment or communal areas. Ensuring that cleaning products are used effectively, with instructions and health and safety procedures being followed at all times.
Required knowledge & experience:
- Customer service NVQ2 would be advantageous.
- Previous cleaning experience and knowledge is desirable.
- Use of cleaning products in a safe manner.
- Knowledge of cleaning procedures including use of equipment e.g. carpet cleaners.
- Understanding of data protection and confidentiality and the safeguarding of vulnerable adults.
- Health & safety in the workplace including Control of Substances Harmful to Health (COSHH).
Required skills:
- Well organized with good time management skills.
- Strong interpersonal and empathy skills and a friendly personality.
- Able to work individually and as part of a team.
- Ability to prioritise and plan around customer needs.
Anchor is proud to be an equal opportunity employer. We are proud to have an LGBT+ resident group, and also BAME, LGBT+ and Disabled colleague networks. These work closely with the organisation to celebrate diversity, address concerns, review policy and practice and empower their members. We recruit, train and promote without discrimination on the basis of race, religion, colour, sex or gender identity, sexual orientation, disability, age or other protected status. One of our values is ‘respect’, therefore we do not accept harassment or discrimination from any colleague, resident or third party.
Please note all applicants must already hold the legal right to work in the UK to apply for this role.
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Housekeeper employer: Anchor Hanover Group
Contact Detail:
Anchor Hanover Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Housekeeper
✨Tip Number 1
Familiarise yourself with the specific cleaning products and equipment mentioned in the job description. Knowing how to use carpet cleaners and other tools safely will show your potential employer that you are prepared and knowledgeable.
✨Tip Number 2
Highlight your customer service skills during any interactions. Since this role involves working closely with customers, demonstrating your ability to empathise and communicate effectively can set you apart from other candidates.
✨Tip Number 3
Research health and safety regulations relevant to cleaning, such as COSHH. Being able to discuss these procedures confidently in an interview will demonstrate your commitment to maintaining a safe environment for both customers and colleagues.
✨Tip Number 4
Prepare examples of how you've successfully managed your time and prioritised tasks in previous roles. This will help illustrate your organisational skills and ability to meet customer needs effectively.
We think you need these skills to ace Housekeeper
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and required skills. Tailor your application to highlight how your experience aligns with the role of a Housekeeper.
Highlight Relevant Experience: Emphasise any previous cleaning experience you have, especially in similar environments. Mention specific cleaning products or equipment you are familiar with, as well as any customer service experience that showcases your interpersonal skills.
Showcase Your Skills: In your CV and cover letter, demonstrate your organisational and time management skills. Provide examples of how you've successfully prioritised tasks in past roles, particularly in relation to customer needs.
Express Your Values: Since the company values respect and diversity, include a statement in your application that reflects your commitment to these principles. Mention any relevant experiences that demonstrate your ability to work in diverse teams or support vulnerable individuals.
How to prepare for a job interview at Anchor Hanover Group
✨Show Your Cleaning Knowledge
Be prepared to discuss your previous cleaning experience and the specific products and equipment you've used. Highlight any knowledge of health and safety procedures, especially COSHH, as this will demonstrate your understanding of safe practices.
✨Emphasise Customer Service Skills
Since the role involves working in customer environments, showcase your interpersonal skills. Share examples of how you've provided excellent service in the past, and how you can create a pleasant atmosphere for customers.
✨Demonstrate Organisation and Time Management
Discuss how you prioritise tasks and manage your time effectively. You might want to give examples of how you've handled multiple responsibilities in previous roles, ensuring that all tasks were completed efficiently.
✨Understand the Importance of Confidentiality
Make sure to express your understanding of data protection and confidentiality, especially when working with vulnerable adults. This shows that you respect the privacy and dignity of those you serve.
