At a Glance
- Tasks: Keep homes and communal areas clean, safe, and welcoming for customers.
- Company: Join Anchor, a diverse and inclusive employer committed to equality.
- Benefits: Enjoy a supportive work environment with opportunities for growth and development.
- Other info: We celebrate diversity and promote a harassment-free workplace.
- Why this job: Make a positive impact on people's lives while working in a friendly team.
- Qualifications: Previous cleaning experience and customer service skills are a plus.
The predicted salary is between 20000 - 28000 £ per year.
Reporting into the Location Manager, responsibilities will include:
- Ensuring that the location is clean, pleasant and safe for customers in either their home environment or communal areas.
- Ensuring that cleaning products are used effectively, with instructions and health and safety procedures being followed at all times.
Required knowledge & experience:
- Customer service NVQ2 would be advantageous.
- Previous cleaning experience and knowledge is desirable.
- Use of cleaning products in a safe manner.
- Knowledge of cleaning procedures including use of equipment e.g. carpet cleaners.
- Understanding of data protection and confidentiality and the safeguarding of vulnerable adults.
- Health & safety in the workplace including Control of Substances Harmful to Health (COSHH).
Required skills:
- Well organized with good time management skills.
- Strong interpersonal and empathy skills and a friendly personality.
- Able to work individually and as part of a team.
- Ability to prioritise and plan around customer needs.
Anchor is proud to be an equal opportunity employer. We recruit, train and promote without discrimination on the basis of race, religion, colour, sex or gender identity, sexual orientation, disability, age or other protected status. One of our values is 'respect', therefore we do not accept harassment or discrimination from any colleague, resident or third party.
Please note all applicants must already hold the legal right to work in the UK to apply for this role.
Housekeeper employer: Anchor Hanover Group
Anchor Hanover Group is an exceptional employer dedicated to enhancing the lives of older residents in Bury St Edmunds. With a strong focus on employee growth and a supportive work culture, we offer flexible part-time roles that allow you to make a meaningful impact while enjoying a balanced lifestyle. Join us to be part of a compassionate team that values proactive communication and fosters a sense of community.
StudySmarter Expert Advice🤫
We think this is how you could land Housekeeper
✨Tip Number 1
Familiarise yourself with the specific cleaning products and equipment mentioned in the job description. Knowing how to use carpet cleaners and other tools safely will show your potential employer that you are proactive and knowledgeable.
✨Tip Number 2
Highlight your customer service skills during any interactions. Since the role involves working in home environments, demonstrating empathy and strong interpersonal skills can set you apart from other candidates.
✨Tip Number 3
Research health and safety regulations relevant to cleaning, particularly COSHH. Being able to discuss these procedures confidently in an interview will show that you take safety seriously and understand the importance of following guidelines.
✨Tip Number 4
Prepare examples of how you've successfully managed your time and prioritised tasks in previous roles. This will demonstrate your organisational skills and ability to meet customer needs effectively.
We think you need these skills to ace Housekeeper
Some tips for your application 🫡
Understand the Role:Read the job description carefully to understand the responsibilities and required skills. Tailor your application to highlight how your experience aligns with the role of a Housekeeper.
Highlight Relevant Experience:Emphasise any previous cleaning experience you have, especially in similar environments. Mention specific cleaning products or equipment you are familiar with, as well as any customer service experience that showcases your interpersonal skills.
Showcase Your Skills:In your CV and cover letter, demonstrate your organisational and time management skills. Provide examples of how you've successfully prioritised tasks in past roles, particularly in relation to customer needs.
Express Your Values:Since the company values respect and diversity, include a statement in your application that reflects your commitment to these principles. Mention any relevant experiences that demonstrate your understanding of data protection, confidentiality, and working with diverse groups.
How to prepare for a job interview at Anchor Hanover Group
✨Show Your Cleaning Knowledge
Be prepared to discuss your previous cleaning experience and the specific products and equipment you've used. Highlight any knowledge of health and safety procedures, especially COSHH, as this will demonstrate your understanding of safe practices.
✨Emphasise Customer Service Skills
Since the role involves working in customer environments, showcase your interpersonal skills. Share examples of how you've provided excellent service in the past, and how you can create a pleasant atmosphere for customers.
✨Demonstrate Organisation and Time Management
Discuss how you prioritise tasks and manage your time effectively. You might want to give examples of how you've handled multiple responsibilities in previous roles, ensuring that all tasks were completed efficiently.
✨Understand the Importance of Confidentiality
Be ready to talk about your understanding of data protection and confidentiality, especially when working with vulnerable adults. This shows that you respect privacy and are aware of the ethical considerations in the role.
