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For Companies At a Glance
- Tasks: Lead large-scale repairs and voids services, ensuring homes are safe and compliant.
- Company: Join Anchor, England’s largest not-for-profit provider of care and housing for older people.
- Benefits: Enjoy a competitive salary, car allowance, flexible working, and excellent career progression.
- Why this job: Make a real difference to residents’ homes while driving service excellence.
- Qualifications: Extensive experience in property services and strong leadership skills required.
- Other info: Be part of a diverse team committed to transforming housing and care.
The predicted salary is between 64000 - 96000 £ per year.
Overview
Head of Property Services (South)
Location: Home-based with travel as required
Salary: circa £80k + £6400 car allowance, plus excellent benefits
Do you have the expertise to lead large-scale repairs and voids services, deliver outstanding results for residents, and drive service transformation? If so, we’d love to hear from you.
We’re looking for an experienced leader to join our Property & Assets team as Head of Property Services. Reporting to the Director of Property Services, you will manage a multi-million-pound repairs and voids programme, ensuring our homes are safe, compliant, and maintained to the highest standards.
What you’ll be doing
- Leading the delivery of responsive repairs and voids services across a geographically dispersed housing portfolio.
- Managing a high-performing team to deliver repairs on time, first-time fixes, and fast turnaround of empty homes, in line with customer expectations and regulatory standards (including Awaab’s Law).
- Overseeing compliance with health & safety legislation, landlord responsibilities, and quality standards.
- Driving continuous improvement, service transformation, and a strong customer-first culture.
- Building collaborative relationships with internal teams, contractors, and stakeholders to ensure value for money and excellent performance.
- Managing high-value contracts effectively, ensuring outcomes are on time, on budget, and to a high level of customer satisfaction.
What we’re looking for
- Extensive experience leading responsive repairs and voids services within a large housing association or property organisation.
- A strong track record of delivering complex, high-value programmes and managing dispersed teams.
- Sound knowledge of housing legislation, compliance standards, and emerging government policy.
- Excellent leadership skills with experience inspiring teams through periods of significant change.
- Degree-level education (or equivalent) and ideally a professional qualification such as MCIOB or MRICS
- A Housing Management Qualification (CIH or equivalent) at Level 4 or above, or willing to work towards.
- Full UK driving license and willingness to travel.
Why join us?
- Lead a major repairs and voids service making a real difference to residents’ homes.
- Be part of a collaborative senior leadership team driving excellence across property services.
- Enjoy a flexible, home-based role with excellent benefits and opportunities for career progression.
If you’re a strategic thinker, a proven leader, and passionate about delivering safe, high-quality homes and services, apply today.
Please note, speculative CVs or approaches from agencies will not be accepted as part of this process.
Anchor – a great place to work
Anchor is England’s largest not-for-profit providers of care and housing for older people. Our heartfelt ambition is to transform housing and care so everyone can have a home where they love living in later life.
We’re not-for-profit which means every penny we make or save is invested in the people who live with us, the places they live and the people who work here. That means a better standard of care and customer service, better wages, more investment in training and development and improved facilities.
Our values
Every one of us can make a difference to our residents and play a part in shaping homes and services around their needs.
Our Anchor values of being Accountable, Respectful, Courageousand Honestapply to us all, whether you manage colleagues as part of your role or not.
Displaying our values can influence those around us to do the same. We can all be leaders at Anchor and should all be driven by the same customer ethos. Our Anchor Leadership Framework helps align these values with the skills and behaviours we demonstrate.
A rewarding environment
From health and happiness to finance and your career, we’ll give you all the support you need.
Health & happiness
- Gym, fitness and wellbeing discounts
- Mental health support
- Flexible working options
- Access to online GP appointments
Finance
- Pension plan – contribute between 4% and 8% and we’ll match it or better
- Quick and easy pension transfer service
- Savings and financial advice, loans, free life assurance
- Discounts on shopping, holidays, phones, technology and more
Career
- Ongoing personal and professional development programme
- Leadership Pathways online learning resources
- Career progression and promotion opportunities
To see our full range of benefits, check out our dedicated being well website
Celebrating diversity, celebrating you
Anchor is proud to be an equal opportunity employer. We aim to celebrate diversity and inclusion in all that we do, as we know that the more diverse our colleagues are, the better care and support we can give to our residents and each other.
We are proud to have an LGBT+ group for our residents, and also Disability, LGBT+ and race and ethnicity colleague networks. These work to celebrate diversity, address concerns, review policy and practice and empower their members. We also have an Inclusive Ambassador network to allow all colleagues to be part of promoting diversity and to be an ally to others.
We are a Gold Standard Inclusive Employer, a Stonewall Diversity Champion, Menopause Friendly and a signatory to the Care Leaver Covenant, HouseProud Pledge and Age Friendly Employer Pledge schemes.
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Head of Property Services (South) employer: Anchor Hanover Group
Contact Detail:
Anchor Hanover Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Property Services (South)
✨Tip Number 1
Network like a pro! Reach out to your connections in the property services sector. Attend industry events or webinars, and don’t be shy about introducing yourself. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its values. Understand their approach to property services and think about how your experience aligns with their goals. This will help you stand out as someone who’s genuinely interested in making a difference.
✨Tip Number 3
Showcase your leadership skills! Be ready to discuss specific examples of how you've led teams through challenges or driven service improvements. Highlighting your ability to inspire and manage high-performing teams will resonate well with potential employers.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining our team and contributing to our mission of providing excellent property services.
We think you need these skills to ace Head of Property Services (South)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Head of Property Services role. Highlight your experience in leading repairs and voids services, and don’t forget to mention any relevant qualifications or achievements that align with our values.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you’re passionate about delivering high-quality homes and how your leadership skills can drive service transformation. Keep it engaging and personal!
Showcase Your Leadership Style: We want to know how you inspire and manage teams through change. Share examples of how you've built collaborative relationships and driven performance in your previous roles. This will help us see if you’re a good fit for our culture.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, you’ll find all the details you need about the role and our amazing benefits there.
How to prepare for a job interview at Anchor Hanover Group
✨Know Your Stuff
Make sure you brush up on your knowledge of housing legislation and compliance standards. Familiarise yourself with Awaab’s Law and any recent government policies that could impact the role. This will show that you're not just a leader but also someone who understands the intricacies of property services.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led teams through change, especially in high-pressure situations. Think about specific instances where you inspired your team to deliver outstanding results, as this is crucial for the Head of Property Services role.
✨Demonstrate Customer Focus
Be ready to discuss how you've built strong relationships with stakeholders and contractors in the past. Highlight your commitment to a customer-first culture and how you've driven service transformation to enhance resident satisfaction.
✨Ask Insightful Questions
Prepare thoughtful questions about the company's vision for property services and how they measure success. This not only shows your interest in the role but also gives you a chance to assess if their values align with yours, especially around accountability and respect.
