At a Glance
- Tasks: Lead and manage teams to deliver exceptional service in a vibrant retirement village.
- Company: Join a supportive team at Bishopstoke Park, enhancing residents' lives.
- Benefits: Competitive salary, 12-month contract, and a chance to make a difference.
- Other info: Opportunity for personal growth and to build meaningful relationships.
- Why this job: Be a key player in creating a welcoming community for residents and their families.
- Qualifications: Experience in management and administration within housing or hospitality sectors.
The predicted salary is between 32334 - 32334 £ per year.
Location
Bishopstoke Park, Bishopstoke
Job Type
12-month fixed term contract | 37.5 Hours
Salary
- £32,334 per annum
- We're looking for an experienced
Village Administration Manager to join our retirement village team at Bishopstoke Park.
This is a key leadership role responsible for delivering a high-quality administration service and ensuring an excellent experience for residents, colleagues and visitors.
Working closely with the General Manager and wider management team, you'll help ensure the smooth day-to-day running of the village while maintaining high standards of service, compliance and resident satisfaction.
- What you'll be doing
- Lead and manage the Reception, Administration and Driving teams, delivering a professional and welcoming service.
- Deputise for the General Manager and undertake Duty Manager responsibilities as required.
- Oversee resident move-ins, inductions and leasehold administration processes.
- Monitor resident feedback, complaints and compliments, identifying opportunities to improve services.
- Support resident wellbeing, liaising with families, healthcare professionals and external agencies where required.
- Assist with budgets, service charge accounts and financial processes, working closely with Finance colleagues.
- Ensure compliance with GDPR and DBSrequirements and relevant legislation.
- Build strong relationships with residents, relatives and colleagues, helping to create a positive village community.
- What you'll bring
- Experience working within a housing, leasehold, hospitality or retirement living environment.
- Previous experience managing teams and administrative functions.
- Strong organisational, financial and people management skills.
- Excellent communication and relationship-building abilities.
- A proactive, customer-focused approach with a passion and tenacity for delivering exceptional service.
- Ability to balance empathy and compassion with professional boundaries.
- Able to complete an enhanced DBS check.
- #J-18808-Ljbffr
Village Administration Manager in Eastleigh employer: Anchor Hanover Group
Anchor Hanover Group is an exceptional employer dedicated to enhancing the lives of older residents in Bury St Edmunds. With a strong focus on employee growth and a supportive work culture, we offer flexible part-time roles that allow you to make a meaningful impact while enjoying a balanced lifestyle. Join us to be part of a compassionate team that values proactive communication and fosters a sense of community.
