Anchor Hanover Group in Bradford is seeking an experienced 2nd Line Support Analyst to join our IT Service Desk. You will escalate issues, provide expert technical support for Windows, M365 and identity management, and help improve ServiceNow workflows.
You will support colleagues across office, remote and home environments, manage incidents within SLA targets, and contribute to problem management and knowledge base improvements. This role requires ITIL awareness and a customer-focused mindset.
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Bradford 2nd Line IT Support Analyst – Service Desk Expert employer: Anchor Hanover Group
Anchor Hanover Group is an exceptional employer that prioritises the voices of its residents, fostering a collaborative and inclusive work culture. With a focus on employee growth and development, you will have the opportunity to lead impactful research initiatives in a hybrid role, all while contributing to meaningful improvements in service delivery. Located in a supportive environment, we offer competitive salaries and a commitment to enhancing the lives of our residents.
