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- Tasks: Provide security and cleaning services while ensuring a safe environment for customers.
- Company: Join Anchor Group Services, a leader in employee support and development.
- Benefits: Earn £13.21 per hour with flexible hours, training opportunities, and 24/7 employee assistance.
- Why this job: Be part of a dynamic team making a real difference in your community.
- Qualifications: Must have a valid SIA licence and customer service experience.
- Other info: Access to nationally recognised courses and career progression through Anchor Academy.
The predicted salary is between 11 - 16 £ per hour.
With a wide range of roles available nationwide, you can find your perfect fit at Anchor. A company is nothing without the people in it, and we pride ourselves on our commitment to you, with perks like our own employee assistance programme, wage advances with 'Wagestream', and a dedicated manager.
Job Role: Relief Dual Service Operative (Security & Cleaning)
Working Hours: Zero hours
Pay: £13.21 per hour
Location: Longton Exchange Shopping Centre
Reporting to: Operations Manager
Overview
An exciting opportunity has arisen at Anchor Group Services for a Dual Service Operative (Security & Cleaning) to join our established team in Stoke-on-Trent and the surrounding area. The successful candidate must have a valid SIA Licence as a minimum. You will be part of a forward-thinking team that delivers a high level of customer service, assisting with the site cleaning and security and overall running of the centre.
Duties include:
- Protecting the client’s property, people and/or assets by providing security services in direct accordance with the site's published Assignment Instructions (AI’s) and site-specific procedures.
- Preventing losses and damage by reporting irregularities; informing offenders of policy and procedures.
- Preventing and escalating incidents in a timely, accurate and appropriate manner to the Control Room/ Shift Manager/ Operations Manager/ Emergency Services as appropriate for serious incidents.
- Completing reports by recording observations, information, occurrences, and surveillance activities.
- Maintaining organisation's stability and reputation by complying with legal requirements.
- React accordingly to any cleaning needs such as litter picking and reactive cleaning of spillages, mopping and upkeep of centre.
- Contributing to team effort by accomplishing related results as needed.
- Acting as a first line support to customers and visitors to site, providing a professional and friendly service.
- Understanding the needs of our customer, responding accordingly to customer queries and requests and taking appropriate action.
- Maintaining professional conduct at all times.
Requirements
- Full 5-year employment checkable history.
- Valid frontline SIA licence DS or SG.
- Customer Service experience and confidence to handle conflict in a correct manner.
- Flexible to meet the job requirements.
- Excellent communication skills both written and verbal.
- Smart appearance and be well-groomed.
- Reliable and punctual.
- High level of enthusiasm and passion.
- Ability to work in a fast-moving environment.
- Access to a range of nationally recognised courses to help further your career, via the Anchor Academy.
- Access to SIA and First Aid training at discounted rates, with financial support available.
- Auto Enrolment Pension (if earnings reach the minimum requirement for auto-enrolment).
- Stream - access to pay as you earn it.
- Cycle to Work Scheme Available.
- Full uniform provided.
- Free Employee Assistance Programme 24/7 including access to counselling.
- Hospital Saturday Fund.
- Reward and Recognition awards.
If you would like to be considered for this position, APPLY NOW and we will be in touch.
Anchor Group Services is an Equal Opportunity Employer and does not discriminate on the basis of race or ethnicity, religion, sex, national origin, age, veteran disability or genetic information or any other reason prohibited by law in employment.
Relief Dual Service Operative (Security & Cleaning) in Stoke-on-Trent employer: Anchor Group Services
Contact Detail:
Anchor Group Services Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Relief Dual Service Operative (Security & Cleaning) in Stoke-on-Trent
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Anchor. Understand their values and what they stand for. This will help you connect with the interviewer and show that you're genuinely interested in being part of Team Anchor.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how your skills in security and cleaning can benefit the team. The more comfortable you are, the better you'll perform!
✨Tip Number 3
Dress to impress! Make sure you look smart and well-groomed for your interview. First impressions matter, especially in a role that involves customer service. Show them you take pride in your appearance and professionalism.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s a great chance to reiterate why you’d be a fantastic fit for the Relief Dual Service Operative position.
We think you need these skills to ace Relief Dual Service Operative (Security & Cleaning) in Stoke-on-Trent
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in security and cleaning. We want to see how your skills match the role, so don’t be shy about showcasing your customer service experience!
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re excited about joining Team Anchor and how you can contribute to our mission. Keep it friendly and professional!
Show Off Your SIA Licence: Since a valid SIA licence is a must-have for this role, make sure to mention it prominently in your application. We need to know you’re ready to hit the ground running!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and get you on board with Team Anchor. Don’t miss out!
How to prepare for a job interview at Anchor Group Services
✨Know Your Role
Make sure you understand the specifics of being a Relief Dual Service Operative. Familiarise yourself with the duties like security protocols and cleaning responsibilities. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Customer Service Skills
Since this role involves interacting with customers, be ready to discuss your previous customer service experience. Think of examples where you've handled conflict or provided excellent service, as this will demonstrate your ability to maintain professionalism under pressure.
✨Flexibility is Key
Highlight your flexibility in covering shifts and adapting to different situations. Prepare to discuss how you've managed varying work hours in the past, as this is crucial for a role that requires reliability and adaptability.
✨Dress to Impress
First impressions matter! Dress smartly and maintain a well-groomed appearance for your interview. This not only shows respect for the interviewers but also reflects the professional image expected in security and cleaning roles.
