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- Tasks: Combine cleaning and security duties to keep the shopping centre safe and welcoming.
- Company: Join Anchor Group Services, a forward-thinking team in Stoke-on-Trent.
- Benefits: Access training, pension scheme, free uniform, and 24/7 employee support.
- Why this job: Make a real difference in a dynamic environment while developing your skills.
- Qualifications: Must have a valid SIA licence and customer service experience.
- Other info: Flexible shifts with opportunities for career growth and recognition.
The predicted salary is between 13 - 16 £ per hour.
Working Hours: 4 on 4 off shift pattern (07:*****:00) - average 42 hours per week
Pay: £***** per hour
Location: Longton Exchange Shopping Centre, Stoke-on-Trent, ST3 2JA
Reporting to: Operations Manager
Overview
An exciting opportunity has arisen at Anchor Group Services for an experienced Dual Service Operative (Security Cleaning) to join our established team based at Longton Exchange Shopping Centre, Stoke-on-Trent. This role combines both cleaning and security responsibilities, ensuring the centre remains safe, clean, and welcoming for all visitors. The successful candidate will be expected to carry out routine cleaning tasks as well as maintain a visible security presence, responding to incidents and supporting the overall safety of the site. The successful candidate must have a valid SIA Licence as a minimum.
You will be part of a forward-thinking team that delivers a high level of customer service, assisting with the site cleaning and security and overall running of the centre.
Duties include:
- Protecting the client's property, people and/or assets by providing security services in direct accordance with the site's published Assignment Instructions (AI's) and site-specific procedures
- Preventing losses and damage by reporting irregularities; informing offenders of policy and procedures
- Preventing and escalating incidents in a timely, accurate and appropriate manner to the Control Room/Shift Manager/Operations Manager/Emergency Services as appropriate for serious incidents
- Completing reports by recording observations, information, occurrences, and surveillance activities
- Maintaining organisation's stability and reputation by complying with legal requirements
- React accordingly to any cleaning needs such as litter picking and reactive cleaning of spillages, mopping and upkeep of centre
- Contributing to team effort by accomplishing related results as needed
- Acting as a first line support to customers and visitors to site, providing a professional and friendly service
- Understanding the needs of our customer, respond accordingly to customer queries and requests and take appropriate action
- Maintaining professional conduct at all times
Requirements
- Full 5-year employment checkable history
- Valid frontline SIA licence DS or SG
- Customer Service experience and confidence to handle conflict in a correct manner
- Flexible to meet the job requirements
- Excellent communication skills both written and verbal
- Smart appearance and be well-groomed
- Reliable and punctual
- High level of enthusiasm and passion
- Ability to work in a fast-moving environment
Benefits
- Access to a range of nationally recognised courses to help further your career, via the Anchor Academy
- Access to SIA and First Aid training at discounted rates, with financial support available
- Auto Enrolment Pension (if earnings reach the minimum requirement for auto-enrolment)
- Stream - access to pay as you earn it
- Cycle to Work Scheme Available
- Full uniform provided
- Free Employee Assistance Programme 24/7 including access to counselling
- Hospital Saturday Fund
- Reward and Recognition awards
What’s Next? If you would like to be considered for this position, APPLY NOW and we will be in touch.
Dual Service Operative in Stoke-on-Trent employer: Anchor Group Services
Contact Detail:
Anchor Group Services Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Dual Service Operative in Stoke-on-Trent
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Anchor Group Services. Understand their values and what they stand for. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how your skills in security and cleaning can benefit the role. The more comfortable you are, the better you'll come across during the actual interview.
✨Tip Number 3
Dress to impress! Since this role requires a smart appearance, make sure you look the part for your interview. A well-groomed look not only shows professionalism but also reflects your understanding of the job's requirements.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the position and keeps you fresh in their minds. Plus, it’s a great opportunity to reiterate why you’re the perfect fit for the Dual Service Operative role.
We think you need these skills to ace Dual Service Operative in Stoke-on-Trent
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in both cleaning and security. We want to see how your skills match the Dual Service Operative role, so don’t be shy about showcasing your SIA licence and customer service experience!
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for our team at Longton Exchange. Keep it friendly and professional, and don’t forget to mention your enthusiasm for the role.
Show Off Your Communication Skills: Since this role involves interacting with customers and responding to incidents, make sure your written application reflects your excellent communication skills. We love candidates who can express themselves clearly and confidently!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Anchor Group Services
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Dual Service Operative. Familiarise yourself with both the cleaning and security aspects of the job, as well as the specific requirements like having a valid SIA licence. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Customer Service Skills
Since this role involves interacting with customers and visitors, be prepared to discuss your previous customer service experience. Think of examples where you've handled conflict or provided excellent service. This will demonstrate your ability to maintain a professional and friendly demeanour, which is crucial for this position.
✨Dress to Impress
Appearance matters, especially in a role that combines security and customer service. Make sure you arrive at the interview looking smart and well-groomed. This not only shows respect for the interviewers but also reflects the professional image you’ll need to uphold in the shopping centre.
✨Prepare for Scenario Questions
Expect to be asked how you would handle specific situations related to security and cleaning. Think about potential incidents you might encounter and how you would respond. Practising these scenarios can help you articulate your thought process clearly during the interview.
