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- Tasks: Patrol car parks, ensure compliance, and provide excellent customer service.
- Company: Join Anchor Group Services, a leader in security and facilities management.
- Benefits: Competitive pay, training opportunities, and a supportive work environment.
- Why this job: Make a difference in your community while gaining valuable experience.
- Qualifications: Valid SIA licence and strong customer service skills required.
- Other info: Flexible shifts and career growth opportunities await you!
Working Hours: 35 hours per week (average), 4 on 4 off shift pattern, Monday-Saturday 08:30-18:30 & Sunday 10:00-17:00
Pay: £12.55 per hour
Start date: ASAP
Location: Stockport Retail Park, SK1 2HH
Reporting to: Support Services Manager
Overview: An exciting opportunity has arisen at Anchor Group Services for an experienced Dual Service (Security & Parking) Operative to join our established contract based in a retail environment at Stockport Retail Park. The successful candidate must have a valid SIA Licence as a minimum. You will be part of a forward-thinking team that delivers a high level of customer services, security and general facilities.
Duties Include:
- Conducting regular patrols of a portfolio of car park locations to ensure vehicles comply with the advertised terms and conditions for parking.
- Issuing Parking Charge Notices to non-compliant vehicles.
- Conducting site surveys and ensuring ongoing compliance with the BPA AOS Code of Practice.
- Preparing and submitting incident reports.
- Providing a customer service presence to car park users.
- Securing premises and personnel by patrolling property; inspecting buildings, equipment, access points and permitting entry.
- Averting losses and damage by reporting irregularities, informing violators of policy and procedures.
- Communicating effectively with the Parking Services Team, ensuring information is accurately shared with regards to the site and specific customer requests.
- Completing and compiling reports by recording and logging observations, information, occurrences, and surveillance activities as well as interviewing witnesses and obtaining signatures.
- Maintaining effective and positive working relationships with the team, client management, tenants, and the local police.
- Adhering to Company and Customer policies and procedures in a fair and professional manner as well as upholding compliance with all legal requirements to maintain the organisation's stability and reputation.
- Carrying out any other reasonable management requests.
Requirements:
- Full 5-year employment checkable history.
- Valid frontline SIA licence DS or SG.
- Customer Service experience and confidence to handle conflict in a correct manner.
- Flexible to meet the job requirements.
- Excellent communication skills both written and verbal.
- Smart appearance and be well-groomed.
- Reliable and punctual.
- High level of enthusiasm and passion.
- Ability to work in a fast-moving environment.
Benefits:
- Access to a range of nationally recognised courses to help further your career, via the Anchor Academy.
- Access to SIA and First Aid training at discounted rates, with financial support available.
- Auto Enrolment Pension (if earnings reach the minimum requirement for auto-enrolment).
- Stream - access to pay as you earn it.
- Cycle to Work Scheme Available.
- Full uniform provided.
- Free Employee Assistance Programme 24/7 including access to counselling.
- Hospital Saturday Fund.
- Reward and Recognition awards.
If you would like to be considered for this position, APPLY NOW and we will be in touch.
Dual Service Operative (Security & Parking) in Stockport employer: Anchor Group Services
Contact Detail:
Anchor Group Services Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Dual Service Operative (Security & Parking) in Stockport
✨Tip Number 1
Get to know the company! Research Anchor Group Services and understand their values and mission. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend local job fairs. Building relationships can give us an edge and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for the interview by practising common questions related to security and customer service. Think about scenarios where you've handled conflict or provided excellent service, as these will be key in showcasing your skills.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you’re proactive and serious about the role. Let’s get you that job!
We think you need these skills to ace Dual Service Operative (Security & Parking) in Stockport
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience, especially in security and customer service. We want to see how your skills match the role of a Dual Service Operative, so don’t hold back on showcasing your SIA licence and any previous roles that relate!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for this role. We love seeing enthusiasm, so let us know what excites you about working with us at Anchor Group Services.
Be Clear and Concise: When filling out your application, keep your language clear and to the point. We appreciate straightforward communication, so avoid jargon and make sure your key points stand out. This will help us get a quick grasp of your qualifications!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application directly. Plus, it ensures you’re considered for all the exciting opportunities we have available. We can’t wait to hear from you!
How to prepare for a job interview at Anchor Group Services
✨Know Your Role
Make sure you understand the specifics of being a Dual Service Operative. Familiarise yourself with the duties listed in the job description, like conducting patrols and issuing Parking Charge Notices. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Customer Service Skills
Since this role involves a lot of interaction with the public, be ready to discuss your customer service experience. Think of examples where you've handled conflict or provided excellent service. This will demonstrate your ability to maintain a positive presence in the car park.
✨Prepare for Scenario Questions
Expect questions about how you'd handle specific situations, such as dealing with non-compliant vehicles or reporting irregularities. Practise your responses to these scenarios so you can showcase your problem-solving skills and adherence to policies.
✨Dress to Impress
First impressions matter! Make sure you arrive looking smart and well-groomed, as this reflects your professionalism. A neat appearance is especially important in a security role where you represent the company and its values.
