At a Glance
- Tasks: Lead the security team, ensuring safety and providing excellent customer service.
- Company: Join Anchor, a leading employer committed to your growth and well-being.
- Benefits: Enjoy perks like flexible pay, training opportunities, and a supportive work environment.
- Why this job: Be part of a dynamic team in a fast-paced setting with real impact on safety.
- Qualifications: Must have SIA CCTV and DS licence, plus 2 years control room experience.
- Other info: Full uniform provided and access to 24/7 employee assistance programme.
About Us
With a wide range of roles available nationwide, you can find your perfect fit at Anchor. A company is nothing without the people in it, and we pride ourselves on our commitment to you, and with perks like our own employee assistance programme, wage advances with \’Wagestream\’, and a dedicated manager, we are industry leading employers.
With hundreds of accredited online training options through our own Anchor Academy, you will be given the opportunity to progress your career in a way that suits you.
Apply today and become part of Team Anchor, we are excited to be a part of your journey.
Job Description
Job Role: Security Shift Leader
Working Hours: As per site rota – average 48 hours per week (6:00-18:00 & 18:00-6:00)
Pay: £13.29 per hour
Location: Market Place Shopping Centre, Bolton, BL1 2AL
Reporting to: Operations Manager & Dual Services Manager
Overview
An exciting opportunity has arisen at Anchor Group Services, for an experienced Security Shift Leader to join our established security team based at Market Place Shopping Centre, Bolton.
As Security Shift Leader, you will be responsible for overseeing the daily operations and supervision of the security team, ensuring the safety and security of the site. You will be required to be flexible and reliable to cover shifts as required, providing a high level of customer service to visitors to the site, complete patrols and remain vigilant at all times.
The successful candidate must have a valid SIA CCTV and DS licence, as well as a minimum of 2 years control room experience.
Duties Include
- Protecting the client’s property, people and/or assets by providing security services in direct accordance with the sites published Assignment Instructions (AI’s) and site-specific procedures
- Preventing losses and damage by reporting irregularities; informing offenders of policy and procedures
- Preventing and escalating incidents in a timely, accurate and appropriate manner to the Control Room/ Shift Manager/Operations Manager/Emergency Services as appropriate for serious incidents
- Completing reports by recording observations, information, occurrences, and surveillance activities
- Maintaining organisation\’s stability and reputation by complying with legal requirements
- Contributing to team effort by accomplishing related results as needed
- Acting as a first line support to customers and visitors to site, providing a professional and friendly service
- Understanding the needs of our customer, respond accordingly to customer queries and requests and take appropriate action
- Maintaining professional conduct at all times
- Oversee the daily operations and supervision of the security officers on shift
- Monitoring officer performance including compliance with site procedures, patrol frequencies and work instructions
- Assisting with the investigation of incidents and accidents
- Conducting monthly welfare checks and contributing to the annual appraisal process
- Support the Anchor Operations Centre with the allocation of site staff to customer assignments including the mitigation of issues arising as a result of shift blow outs
Requirements
- Full 5-year employment checkable history
- Valid frontline SIA licence CCTV & DS
- Customer Service experience and confidence to handle conflict in a correct manner
- Flexible to meet the job requirements
- Excellent communication skills both written and verbal
- Smart appearance and be well-groomed
- Reliable and punctual
- High level of enthusiasm and passion
- Ability to work in a fast-moving environment
Benefits
- Access to a range of nationally recognised courses to help further your career, via the Anchor Academy
- Access to SIA and First Aid training at discounted rates, with financial support available
- Auto Enrolment Pension (if earnings reach the minimum requirement for auto-enrolment)
- Wagestream – access to pay as you earn it
- Cycle to Work Scheme Available
- Full uniform provided
- Free Employee Assistance Programme 24/7 including access to counselling
- Hospital Saturday Fund
- Reward and Recognition awards
What’s Next?
If you would like to be considered for this position, APPLY NOW and we will be in touch.
Other companies may call this role: Security Supervisor, Shift Security Supervisor, Security Team Leader, Security Operations Supervisor, Security Shift Supervisor, Lead Security Officer, Security Coordinator, Security Duty Officer, Security Shift Manager, Senior Security Officer, Retail Security Supervisor, Shopping Centre Security Lead, Security Team Leader – Retail, Customer Safety Supervisor, Loss Prevention Supervisor, Security Specialist, Security Officer, Shopping Centre Security Officer, Security Enforcement Officer
Within commuting distance of: Salford, Manchester, Bolton, Chorley, Wigan, Westhoughton, Walkden, Bury, Atherton, Prestwich, Kearsley, Horwich, Clitheroe, Tyldesley, Hindley, Whitefield, Radcliffe, Leigh, Middleton, Blackburn, Astley, Worsley
Anchor Group Services is an Equal Opportunity Employer and does not discriminate on the basis of race or ethnicity, religion, sex, national origin, age, veteran disability or genetic information or any other reason prohibited by law in employment.
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Security Shift Leader employer: Anchor Group Services
Contact Detail:
Anchor Group Services Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Security Shift Leader
✨Tip Number 1
Familiarise yourself with the specific security protocols and procedures relevant to shopping centres. Understanding the unique challenges of this environment will help you demonstrate your readiness for the role during any discussions.
✨Tip Number 2
Highlight your leadership skills by preparing examples of how you've successfully managed a team in previous roles. Be ready to discuss how you can motivate and support your team to ensure high standards of security and customer service.
✨Tip Number 3
Showcase your conflict resolution abilities. Think of scenarios where you've effectively handled difficult situations or conflicts, as this is crucial for a Security Shift Leader who needs to maintain a safe and welcoming environment.
✨Tip Number 4
Research Anchor Group Services and their values. Being able to articulate why you want to work for them and how your personal values align with theirs can set you apart from other candidates.
We think you need these skills to ace Security Shift Leader
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience, especially in security roles. Emphasise your SIA licences and any control room experience, as these are crucial for the Security Shift Leader position.
Craft a Strong Cover Letter: Write a cover letter that showcases your leadership skills and customer service experience. Mention specific examples of how you've handled conflict or ensured safety in previous roles to demonstrate your suitability for the job.
Highlight Relevant Skills: In your application, focus on skills such as communication, reliability, and the ability to work under pressure. These traits are essential for the role and should be evident in your written application.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which is vital in a security role.
How to prepare for a job interview at Anchor Group Services
✨Know Your Responsibilities
Familiarise yourself with the specific duties of a Security Shift Leader. Understand the importance of overseeing daily operations, supervising the security team, and ensuring safety protocols are followed. This knowledge will help you demonstrate your suitability for the role.
✨Highlight Relevant Experience
Be prepared to discuss your previous experience in security roles, especially any control room experience. Mention your valid SIA CCTV and DS licence, as well as any customer service experience that showcases your ability to handle conflict and provide excellent service.
✨Demonstrate Communication Skills
Effective communication is key in this role. Practice articulating your thoughts clearly and confidently. Be ready to provide examples of how you've successfully communicated with team members and customers in past roles.
✨Show Enthusiasm and Professionalism
Exude enthusiasm for the role and the company. Dress smartly and maintain a professional demeanour throughout the interview. Employers appreciate candidates who are not only qualified but also passionate about their work.