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- Tasks: Provide security and cleaning services while ensuring a safe environment for customers.
- Company: Join Anchor Group Services, a forward-thinking team in Stoke-on-Trent.
- Benefits: Access to training, flexible hours, and a supportive work environment.
- Why this job: Make a real difference in your community while gaining valuable experience.
- Qualifications: Must have a valid SIA licence and customer service skills.
- Other info: Flexible shifts with opportunities for career growth and recognition.
Job Description Job Role: Relief Dual Service Operative (Security Cleaning) Working Hours: Zero hours Pay: £***** per hour Location: Longton Exchange Shopping Centre Reporting to: Operations Manager Overview An exciting opportunity has arisen at Anchor Group Services, for a Dual Service Operative (Security Cleaning) to join our established team in Stoke-on-Trent and the surrounding area.
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The successful candidate must have a valid SIA Licence as a minimum.
You will be part of a forward thinking team that delivers a high level of customer service, assisting with the site cleaning and security and overall running of the centre.
You must be able to demonstrate good attention to detail, have the ability to communicate on all levels and provide flexibility to cover shifts, as and when required.
As a Relief Dual Service Operative, you will be required to support the site cleaning and security teams by being flexible and reliable to cover shifts as required, this includes working a variety of shifts.
Duties include: Protecting the client\’s property, people and/or assets by providing security services in direct accordance with the sites published Assignment Instructions (AI\’s) and site-specific procedures Preventing losses and damage by reporting irregularities; informing offenders of policy and procedures Preventing and escalating incidents in a timely, accurate and appropriate manner to the Control Room/ Shift Manager/Operations Manager/Emergency Services as appropriate for serious incidents Completing reports by recording observations, information, occurrences, and surveillance activities Maintaining organisation\’s stability and reputation by complying with legal requirements React accordingly to any cleaning needs such as litter picking and reactive cleaning of spillages, mopping and upkeep of centre.
Contributing to team effort by accomplishing related results as needed Acting as a first line support to customers and visitors to site, providing a professional and friendly service Understanding the needs of our customer, respond accordingly to customer queries and requests and take appropriate action Maintaining professional conduct at all times Requirements Full 5-year employment checkable history Valid frontline SIA licence DS or SG Customer Service experience and confidence to handle conflict in a correct manner Flexible to meet the job requirements Excellent communication skills both written and verbal Smart appearance and be well-groomed Reliable and punctual High level of enthusiasm and passion Ability to work in a fast-moving environment Benefits Access to a range of nationally recognised courses to help further your career, via the Anchor Academy Access to SIA and First Aid training at discounted rates, with financial support available Auto Enrolment Pension (if earnings reach the minimum requirement for auto-enrolment) Stream – access to pay as you earn it Cycle to Work Scheme Available Full uniform provide Free Employee Assistance Programme 24/7 including access to counselling Hospital Saturday Fund Reward and Recognition awards What\’s Next?
I f you would like to be considered for this position, APPLY NOW and we will be in touch.
Other companies may call this role: Dual Service Operative, Security Cleaning Operative, Security Operative, Patrol Officer, Shopping Centre Security Officer, Security Enforcement Officer, Customer Security Officer Within commuting distance of: Newcastle-under-Lyme, Stafford, Crewe, Derby, Cheadle, Leek Requirements Full 5-year employment checkable history Valid frontline SIA licence DS or SG Customer Service experience and confidence to handle conflict in a correct manner Flexible to meet the job requirements Excellent communication skills both written and verbal Smart appearance and be well-groomed Reliable and punctual High level of enthusiasm and passion Ability to work in a fast-moving environment
Relief Dual Service Operative employer: Anchor Group Services
Contact Detail:
Anchor Group Services Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Relief Dual Service Operative
✨Tip Number 1
Network like a pro! Reach out to friends, family, and former colleagues who might have connections in the security or cleaning sectors. You never know who might have a lead on a job that’s perfect for you.
✨Tip Number 2
Be proactive! Don’t just wait for job postings to pop up. Visit local shopping centres, including Longton Exchange, and ask if they need any relief operatives. Sometimes, a friendly face can make all the difference.
✨Tip Number 3
Show off your skills! If you have customer service experience, make sure to highlight it during interviews. Being able to handle conflict and provide excellent service is key in this role, so share examples of how you've done this before.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take the initiative to apply directly!
We think you need these skills to ace Relief Dual Service Operative
Some tips for your application 🫡
Show Off Your Skills: Make sure to highlight your valid SIA licence and any relevant customer service experience in your application. We want to see how you can bring your skills to the table!
Be Clear and Concise: When writing your application, keep it straightforward. Use clear language to describe your experience and why you're a great fit for the Relief Dual Service Operative role. We appreciate brevity!
Tailor Your Application: Don’t just send a generic application! Tailor it to reflect the specific duties and requirements mentioned in the job description. Show us that you understand what we’re looking for.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Anchor Group Services
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Relief Dual Service Operative. Familiarise yourself with both security and cleaning duties, as well as the importance of customer service in this role. This will help you answer questions confidently and show that you're genuinely interested.
✨Showcase Your Flexibility
Since the job requires covering various shifts, be prepared to discuss your availability and willingness to adapt. Share examples from your past experiences where you've successfully managed changing schedules or handled unexpected situations. This will demonstrate your reliability and commitment.
✨Highlight Your Communication Skills
Effective communication is key in this role, especially when dealing with customers and reporting incidents. Prepare to give examples of how you've communicated effectively in previous jobs, particularly in conflict situations. This will show that you can handle challenges professionally.
✨Dress the Part
First impressions matter! Make sure you arrive at the interview looking smart and well-groomed, as this reflects your professionalism. A polished appearance will not only boost your confidence but also align with the expectations of the role.
