At a Glance
- Tasks: Join our team to keep spaces clean and safe while providing excellent customer service.
- Company: Anchor Group Services, a supportive employer focused on your growth.
- Benefits: Access to training, flexible shifts, and a range of employee support services.
- Other info: Opportunities for career advancement and recognition for your hard work.
- Why this job: Make a difference in your community while gaining valuable experience.
- Qualifications: Attention to detail, good communication skills, and a flexible approach.
London, United Kingdom | Posted on 28/07/2026
At Anchor Group Services, our people are the foundation of our success. That's why we're committed to creating a supportive environment where you can develop your skills, progress your career and make a real impact.
As a leading provider of security, cleaning and facilities management services across the UK, we recognise that our success depends on the talent and dedication of our teams. That's why we invest in our people through a range of employee benefits, dedicated management support and wellbeing resources, including our Employee Assistance Programme.
Through our own Anchor Academy, you'll have access to hundreds of accredited training courses to help you develop your skills, thrive in your role and achieve your career goals.
Job Description
Job Role: ReliefCleaning Operative
Pay: £14.80per hour
Location: The Elephant, Elephant & Castle, London
Overview
Join the team helping to maintain oneof London's newest and most exciting destinations.
Anchor Group Services is recruitingCleaning Operatives for The Elephant, a landmark mixed‑use development at theheart of Elephant & Castle. Bringing together retail, residential andpublic spaces, The Elephant is set to become a vibrant destination whereresidents, visitors, retailers and communities come together.
This is a unique opportunity to join aflagship London mobilisation from day one, helping to establish standards,culture and service excellence across a brand-new development. As a Relief CleaningOperative, you will play a key role in maintaining a clean, safe and welcomingenvironment whilst delivering exceptional customer service to everyone whovisits, lives or works at The Elephant.
If you're reliable, professional andtake pride in creating exceptional environments, we'd love to hear from you.
About the Role
As a Relief Cleaning Operative, you'llplay a key role in maintaining high standards of cleanliness and presentationacross this exciting new destination. Working across retail, residential andpublic spaces, you'll carry out routine and reactive cleaning duties, supportwaste management activities, and help create a clean, safe and welcomingenvironment for everyone who visits, lives or works at The Elephant.
In this role, you willbe required to support the cleaning team by being flexible and reliable tocover shifts as required, including working avariety of shifts and hours to meet operational needs.
Duties Include:
- Provide flexible cover during periods of holiday,sickness and absence , ensuring service standards are maintained at alltimes.
- Maintain high standards of cleanlinessacross residential, retail, and public areas,.
- Carry out routine, deep cleaningtasks, responding promptly to spillages, hazards, and cleanliness issues toensure a safe environment for all site users.
- Support waste management and recyclinginitiatives, including the collection and disposal of waste in line with siteprocedures.
- Operate cleaning equipment safely andeffectively, ensuring all equipment and cleaning materials are maintained in aclean and organised condition.
- Complete cleaning schedules,inspections, and required documentation, reporting defects, maintenance issues,and health & safety concerns as necessary.
- Support the preparation andpresentation of the development during events, peak periods, and otheroperational activities.
- Provide a professional and customerfriendly service to residents, visitors, retailers, and colleagues, helping tocreate a welcoming environment.
- Workcollaboratively with Security, Maintenance, and Management teams whilecomplying with Health & Safety, COSHH, and all site procedures
Requirements
- Previous cleaning experience within commercial,residential, retail or facilities environments.
- Flexible to provide shift cover as and whenrequired.
- Excellent attention to detail and pride inmaintaining high standards.
- Ability to work independently and as part of ateam.
- Reliable, punctual and professional approach towork.
- Good communication and customer service skills.
- Flexible approach to working hours and duties.
- Ability to work in a fast-paced customer-facingenvironment.
- Understandingof Health & Safety responsibilities within the workplace.
- Access to a range of nationally recognised coursesvia the Anchor Academy.
- Auto Enrolment Pension (if earnings reach theminimum requirement for auto-enrolment).
- Stream – access to pay as you earn it.
- Cycle to Work Scheme Available.
- Full uniform provided.
- Free Employee Assistance Programme 24/7 includingaccess to counselling.
- Hospital Saturday Fund.
- Reward and Recognition Awards.
- Opportunity to join a flagship London mobilisationproject from day one.
What’s Next?
If you are looking for flexible work within anexciting new development and take pride in maintaining exceptional standards, a member of our team will be in touch.
Other companies may call this role: ReliefCleaner, Cleaner, Cleaning Operative, Facilities Cleaner, Housekeeper,Residential Cleaner, Shopping Centre Cleaner, Cleaning Services Operative,Hygiene Operative.
Withincommuting distance of: Elephant & Castle, Southwark, Borough, LondonBridge, Waterloo, Bermondsey, Kennington, Lambeth, Peckham, Camberwell,Brixton, Deptford, New Cross, Greenwich, Lewisham, Croydon and Central London
Anchor Group Services is an Equal Opportunity Employer and does not discriminate on the basis of race or ethnicity, religion, sex, national origin, age, veteran disability or genetic information or any other reason prohibited by law in employment.
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Relief Cleaning Operative employer: Anchor Group Services
Anchor Group Services is an exceptional employer, offering a dynamic work environment at the Fiddlers Ferry Power Station in Warrington. With a focus on employee development and a commitment to safety and security, we provide comprehensive training and support for our Relief Security Officers, ensuring they thrive in their roles while enjoying the flexibility of zero-hour contracts. Our inclusive work culture fosters teamwork and encourages personal growth, making it a rewarding place to build a career in security services.
StudySmarter Expert Advice🤫
We think this is how you could land Relief Cleaning Operative
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Anchor Group Services. Understanding their values and what they stand for can help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Think about common interview questions related to cleaning roles and prepare your answers. Highlight your attention to detail and flexibility, as these are key traits for a Relief Cleaning Operative.
✨Tip Number 3
Show off your customer service skills! Since you'll be interacting with clients and customers, be ready to share examples of how you've provided excellent service in the past. This will set you apart from other candidates.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to apply directly. So, don’t hesitate – hit that apply button!
We think you need these skills to ace Relief Cleaning Operative
Some tips for your application 🫡
Show Off Your Cleaning Skills:When you're writing your application, make sure to highlight any previous cleaning experience you have. We want to see how you've tackled cleaning tasks in the past and how you ensure everything is spick and span!
Attention to Detail is Key:Since this role requires a keen eye for detail, don’t forget to mention specific examples where your attention to detail made a difference. Whether it’s spotting a spill or ensuring bins are emptied correctly, we love to see that you care about the little things!
Communication is Crucial:Good communication skills are essential for this role, so let us know how you’ve effectively communicated with clients or team members in your previous jobs. A friendly approach goes a long way in providing superb customer service!
Flexibility is a Must:We appreciate candidates who can be flexible with their shifts. Make sure to mention your availability and willingness to cover additional shifts when needed. It shows us that you’re reliable and ready to jump in whenever required!
How to prepare for a job interview at Anchor Group Services
✨Know Your Cleaning Standards
Familiarise yourself with the cleaning specifications mentioned in the job description. Be ready to discuss how you ensure high standards in your previous roles, and maybe even share a specific example of a time you went above and beyond in your cleaning duties.
✨Show Off Your Communication Skills
Since good verbal and written communication is key, practice explaining your past experiences clearly. Think about how you’ve interacted with clients or team members in the past and be prepared to demonstrate your ability to communicate effectively during the interview.
✨Flexibility is Key
Highlight your flexibility and willingness to cover shifts when needed. Prepare to discuss any previous experiences where you had to adapt quickly to changing schedules or demands, as this will show that you can handle the dynamic nature of the role.
✨Safety First!
Brush up on your knowledge of H&S and COSHH regulations. Be ready to talk about how you’ve applied these in your previous roles, and why they are important in maintaining a safe working environment. This shows that you take safety seriously and understand its importance in the cleaning industry.
