Contract Manager in London

At Anchor Group Services, our people are the foundation of our success. That's why we're committed to creating a supportive environment where you can develop your skills, progress your career and make a real impact. As a leading provider of security, cleaning and facilities management services across the UK, we recognise that our success depends on the talent and dedication of our teams. That's why we invest in our people through a range of employee benefits, dedicated management support and wellbeing resources, including our Employee Assistance Programme.

Through our own Anchor Academy, you'll have access to hundreds of accredited training courses to help you develop your skills, thrive in your role and achieve your career goals.

Due to Anchor Group Services’ continued growth and ongoing success, an exciting new opportunity has arisen for a Security Contract Manager to join our team, overseeing the delivery of security services across a portfolio of customer sites throughout the South & West Yorkshire region. This is a fantastic opportunity to join a growing organisation where you will play a key role in ensuring operational excellence, client satisfaction, compliance, and commercial performance across a diverse portfolio of security contracts.

As a newly created role, this position offers the opportunity to make a meaningful impact, helping to shape service delivery and build strong, lasting relationships with our clients.

About the Role:

Reporting to the Operations Manager, you will be responsible for the day-to-day management and performance of multiple security contracts, ensuring services are delivered in line with contractual commitments, customer expectations and company standards. You will be responsible for leading Site Managers, Security Supervisors and frontline security teams across the portfolio, ensuring services consistently deliver against contractual requirements, Key Performance Indicators (KPIs) and customer expectations. You will act as the primary operational contact for key clients, building strong relationships, and driving continuous improvement across the portfolio, while providing leadership, support and direction to teams across multiple sites.

The successful candidate will be a highly organised operational leader with experience managing multi-site security contracts and a proven ability to deliver exceptional service, maintain compliance, and drive performance across a diverse portfolio of sites. A full UK driving licence is essential, as the role requires regular travel to customer sites and occasional attendance at our Head Office in Chester.

Main Responsibilities:

• Provide operational leadership across a portfolio of customer sites including Leeds, Sheffield, Bradford, Barnsley and Doncaster.
• Ensure all security services are delivered in line with contractual requirements, Service Level Agreements (SLAs), and client expectations.
• Manage and support Site Managers, Security Supervisors and onsite security officers across multiple locations.
• Conduct regular site inspections, audits, and quality assurance visits to ensure compliance and service excellence.
• Build and maintain strong relationships with key client stakeholders, acting as the primary escalation point for operational matters.
• Lead KPI review meetings and provide detailed management information and performance reports.
• Ensure full compliance with SIA requirements, company policies, assignment instructions, GDPR, and Health & Safety legislation.
• Investigate incidents, security breaches, complaints, and operational challenges, implementing corrective actions where required.
• Support business continuity planning and ensure sites remain resilient to operational disruptions.
• Manage deployment, workforce planning, recruitment requirements, and absence management across the portfolio.
• Conduct performance reviews, welfare meetings, investigations, and disciplinary processes in partnership with HR.
• Monitor contract performance, budgets, and labour costs to ensure efficient and commercially viable service delivery.
• Identify opportunities for continuous improvement, innovation, and added value for clients.
• Support contract mobilisation, variation requests, and business growth opportunities where required.
• Maintain accurate operational records, audit trails, risk assessments, and compliance documentation.

Requirements:

• Strong leadership skills with the ability to motivate, develop, and manage remote teams.
• Excellent client relationship management and stakeholder engagement experience.
• Strong commercial awareness with experience managing staffing budgets and contract performance.
• Excellent communication, organisational, and problem-solving skills.
• Experience managing service delivery against KPIs and contractual requirements.
• Good understanding of SIA regulations, Health & Safety legislation, risk management, and security compliance standards.
• Experience conducting audits, investigations, and operational reviews.
• Proficiency in Microsoft 365 applications including Outlook, Word, Excel, and PowerPoint.
• Experience using workforce management systems such as Timegate, Partner System, or similar platforms.
• Full UK driving licence and willingness to travel regularly to customer sites as required.
• Full 5-year checkable employment history.
• Right to work in the UK.

What's Next?

If you're an experienced Security Contract Manager who enjoys being out in the operation, working with customers and teams and taking ownership of delivery service, we'd love to hear from you.

Anchor Group Services is an Equal Opportunity Employer and does not discriminate on the basis of race or ethnicity, religion, sex, national origin, age, veteran disability or genetic information or any other reason prohibited by law in employment.