At a Glance
- Tasks: Lead and manage security services across multiple sites in South & West Yorkshire.
- Company: Join a growing organisation focused on operational excellence and client satisfaction.
- Benefits: Enjoy a competitive salary, company car, 25 days holiday, and career development opportunities.
- Other info: Flexible working hours and a dynamic environment await you!
- Why this job: Make a meaningful impact while building strong relationships with clients and teams.
- Qualifications: Experience in managing multi-site security contracts and strong leadership skills required.
The predicted salary is between 32000 - 35000 £ per year.
Working Hours: 40 hours per week, Monday to Friday - flexible to meet the needs of the business
Salary: £32,000-£35,000 per annum + car allowance/company car
Location: Hybrid/Field Based - South & West Yorkshire (North East Region)
Reporting to: Regional Operations Manager
Overview
Due to Anchor Group Services’ continued growth and ongoing success, an exciting new opportunity has arisen for a Security Contract Manager to join our team, overseeing the delivery of security services across a portfolio of customer sites throughout the South & West Yorkshire region. This is a fantastic opportunity to join a growing organisation where you will play a key role in ensuring operational excellence, client satisfaction, compliance, and commercial performance across a diverse portfolio of security contracts.
About the Role
Reporting to the Operations Manager, you will be responsible for the day-to-day management and performance of multiple security contracts, ensuring services are delivered in line with contractual commitments, customer expectations and company standards. You will be responsible for leading Site Managers, Security Supervisors and frontline security teams across the portfolio, ensuring services consistently deliver against contractual requirements, Key Performance Indicators (KPIs) and customer expectations. You will act as the primary operational contact for key clients, building strong relationships, and driving continuous improvement across the portfolio, while providing leadership, support and direction to teams across multiple sites.
The successful candidate will be a highly organised operational leader with experience managing multi-site security contracts and a proven ability to deliver exceptional service, maintain compliance, and drive performance across a diverse portfolio of sites. A full UK driving licence is essential, as the role requires regular travel to customer sites and occasional attendance at our Head Office in Chester.
Main Responsibilities
- Provide operational leadership across a portfolio of customer sites including Leeds, Sheffield, Bradford, Barnsley and Doncaster.
- Ensure all security services are delivered in line with contractual requirements, Service Level Agreements (SLAs), and client expectations.
- Manage and support Site Managers, Security Supervisors and onsite security officers across multiple locations.
- Conduct regular site inspections, audits, and quality assurance visits to ensure compliance and service excellence.
- Build and maintain strong relationships with key client stakeholders, acting as the primary escalation point for operational matters.
- Lead KPI review meetings and provide detailed management information and performance reports.
- Ensure full compliance with SIA requirements, company policies, assignment instructions, GDPR, and Health & Safety legislation.
- Investigate incidents, security breaches, complaints, and operational challenges, implementing corrective actions where required.
- Support business continuity planning and ensure sites remain resilient to operational disruptions.
- Manage deployment, workforce planning, recruitment requirements, and absence management across the portfolio.
- Conduct performance reviews, welfare meetings, investigations, and disciplinary processes in partnership with HR.
- Monitor contract performance, budgets, and labour costs to ensure efficient and commercially viable service delivery.
- Identify opportunities for continuous improvement, innovation, and added value for clients.
- Support contract mobilisation, variation requests, and business growth opportunities where required.
- Maintain accurate operational records, audit trails, risk assessments, and compliance documentation.
Requirements
- Proven experience managing large, multi-site security contracts.
- Strong leadership skills with the ability to motivate, develop, and manage remote teams.
- Excellent client relationship management and stakeholder engagement experience.
- Strong commercial awareness with experience managing staffing budgets and contract performance.
- Excellent communication, organisational, and problem-solving skills.
- Experience managing service delivery against KPIs and contractual requirements.
- Good understanding of SIA regulations, Health & Safety legislation, risk management, and security compliance standards.
- Experience conducting audits, investigations, and operational reviews.
- Proficiency in Microsoft 365 applications including Outlook, Word, Excel, and PowerPoint.
- Experience using workforce management systems such as Timegate, Partner System, or similar platforms.
- Full UK driving licence and willingness to travel regularly to customer sites as required.
- SIA Frontline Licence.
- Full 5-year checkable employment history.
- Right to work in the UK.
Benefits
- Company car or car allowance
- Laptop and mobile phone
- 25 days holiday per annum plus 8 bank holidays
- Access to a range of nationally recognised courses via the Anchor Academy
- Auto Enrolment Pension
- Stream - access to pay as you earn it
- Cycle to Work Scheme Available
- Free Employee Assistance Programme 24/7 including access to counselling
- Hospital Saturday Fund
- Reward and Recognition awards
- Career development opportunities within a growing national business
What's Next?
If you're an experienced Security Contract Manager who enjoys being out in the operation, working with customers and teams and taking ownership of delivery service, we'd love to hear from you. APPLY NOW and a member of our Recruitment Team will be in touch.
Contract Manager in Leeds employer: Anchor Group Services
Anchor Group Services is an exceptional employer, offering a supportive work culture that prioritises employee growth and development. Located in the vibrant Chester Business Park, the role of Support Control Room Operator provides clear progression pathways, access to nationally recognised training through the Anchor Academy, and a range of benefits including a 24/7 Employee Assistance Programme and a Cycle to Work Scheme. Join us for a rewarding career in a dynamic environment where your contributions are valued and recognised.
StudySmarter Expert Advice🤫
We think this is how you could land Contract Manager in Leeds
✨Join Security Community Events
Dive into local security conferences and workshops. These events are goldmines for networking with industry professionals, and they often host recruiters looking for candidates for full-time roles like Contract Manager. Plus, you can showcase your passion and familiarity with the latest trends!
✨Connect with Industry Experts
Utilise platforms like LinkedIn to follow and connect with leaders in security services. Engage with their content; it shows your interest and can spark conversations that might lead to job opportunities at companies like Anchor Group Services. Don’t hesitate to reach out and ask for insights or informational interviews!
✨Polish Your Online Presence
Make sure your online presence reflects your skills in security services – think certifications, relevant projects, or coursework. Share your expertise through blogs or posts discussing recent trends in security. This will make you stand out to employers searching for full-time Contract Manager candidates.
✨Directly Apply to Anchor Group Services
Don’t forget to apply for the Contract Manager role directly through our website! It not only ensures that your application is seen by the right eyes but also demonstrates your enthusiasm for joining Anchor Group Services.
We think you need these skills to ace Contract Manager in Leeds
Some tips for your application 🫡
Highlight Relevant Certifications:When applying for a full-time position in security services, make sure to showcase any relevant certifications you have, like SIA or other security industry qualifications. This adds credibility and shows that you're serious about your career in this field.
Demonstrate Your Attention to Detail:In security roles, attention to detail is crucial. Use your CV and cover letter to provide examples of how you’ve noticed and addressed security vulnerabilities or hazards in past jobs. This will help us see your proactive approach to ensuring safety.
Tailor Your Experience:Don’t just list duties from previous jobs; instead, frame your experiences in a way that relates directly to the role at Anchor Group Services. Whether that's managing a team, conducting risk assessments, or successfully maintaining safety protocols, make this relevant to what we do.
Share Your Availability and Flexibility:Full-time roles often require a degree of flexibility. Make sure to clearly state your availability in your application, especially if you can work various shifts. This shows us your readiness to adapt to the needs of the role at Anchor Group Services.
How to prepare for a job interview at Anchor Group Services
✨Know Your Security Protocols
In the security services field, it's crucial to familiarise yourself with the latest security protocols and technologies. Brush up on things like surveillance systems, access control, and emergency response procedures. You'll likely face technical questions, so having a couple of solid scenarios or case studies ready can really impress your interviewers at Anchor Group Services.
✨Demonstrate Situational Awareness
Prepare to showcase your situational awareness skills. You might be put in hypothetical scenarios where you need to assess potential risks or respond to incidents. Practising how you’d handle these situations ahead of time can give you the confidence to articulate your thought process during the interview.
✨Emphasise Teamwork & Communication
Since security services often rely on effective teamwork and clear communication, be ready to share examples of how you’ve successfully collaborated in the past. Highlight any instances where you’ve had to relay critical information or work closely with other services – this is key for a role at Anchor Group Services.
✨Prepare for Behavioural Questions
You can expect a variety of behavioural interview questions focusing on your past experiences and how you've handled challenges. Use the STAR method (Situation, Task, Action, Result) to structure your answers. Sharing specific examples from previous security roles or related jobs will help demonstrate your problem-solving abilities and reliability to the team at Anchor Group Services.
