At Anchor Group Services, our people are the foundation of our success. That's why we're committed to creating a supportive environment where you can develop your skills, progress your career and make a real impact.
As a leading provider of security, cleaning and facilities management services across the UK, we recognise that our success depends on the talent and dedication of our teams. That's why we invest in our people through a range of employee benefits, dedicated management support and wellbeing resources, including our Employee Assistance Programme.
Through our own Anchor Academy, you'll have access to hundreds of accredited training courses to help you develop your skills, thrive in your role and achieve your career goals.
Job Description
Job Role: Cleaning Supervisor (MaternityCover)
Contract Type : 9–12 Month Fixed-Term Contract
Shift Pattern : 3 on 3 off shiftpattern, working 6:00am–6:00pm
Hourly Rate : £14.35 per hour
Reporting To : Contract Manager
Overview
The Cleaning Supervisor is responsible for supervising theday-to-day delivery of cleaning services at Gloucester Quays, ensuring thatcontractual requirements, site specifications and agreed standards are consistentlymet.
The role involves organising daily deployment, supporting anddeveloping the cleaning team, monitoring performance and maintaining safeworking practices. This is a hands-on supervisory role, requiring activeparticipation in cleaning duties alongside effective team leadership.
The Cleaning Supervisor will help maintain a clean, safe andwelcoming environment for customers, retailers, visitors and colleagues acrossthe centre’s internal, external and back-of-house areas.
Responsibilities:
Service Delivery & Cleaning Standards
- Oversee daily cleaning operations, allocating tasks to ensurehigh standards are maintained throughout the centre.
- Conduct regular inspections, address issues promptly andsupport cleaning audits and KPI targets.
- Coordinate planned and reactive cleaning activities, includingdeep cleans and event preparation.
- Ensure all public areas, welfare facilities and back-of-houselocations remain clean, safe and presentable.
Team Supervision & Development
- Lead, motivate and support the cleaning team to deliver aconsistently high standard of service.
- Conduct shift briefings, monitor performance and providecoaching where required.
- Support training, inductions, attendance management andperformance reviews.
- Promote a positive team culture and elevate any welfare orconduct concerns appropriately.
Machinery, Equipment & Stock Control
- Ensure cleaning equipment and machinery are operated safelyand by authorised personnel only.
- Carry out equipment checks, report defects and overseemaintenance requirements.
- Monitor stock levels of chemicals, consumables and cleaningmaterials.
- Maintain organised, compliant and well-managed cleaningstores.
- Oversee waste handling and recycling processes in line withsite procedures.
- Maintain clean and organised waste storage areas.
- Promote environmentally responsible practices and minimiseunnecessary waste.
Customer Service & Site Relationships
- Deliver excellent customer service and act as a professionalambassador for the site.
- Respond to enquiries and cleaning requests in a prompt andcourteous manner.
- Work closely with centre management, security, contractors andother stakeholders to support site operations.
Health, Safety & Compliance
- Ensure all cleaning activities are carried out in accordancewith health & safety, COSHH and company procedures.
- Promote safe working practices, including the correct use ofPPE and warning signage.
- Report hazards, incidents and near misses, ensuring accuraterecords are maintained.
- Maintain compliance with all site policies, inspections andoperational procedures.
Administration & Communication
- Maintain accurate records, logs and cleaning documentation.
- Complete shift handovers and provide regular operationalupdates to management.
- Ensure company systems and communication procedures arefollowed at all times.
- Support audits, inspections and the completion of follow-upactions.
Requirements
- Previous experience in commercial cleaning and supervising orleading a team.
- Ability to organise workloads, prioritise tasks and maintainconsistent standards.
- Practical knowledge of cleaning methods, chemicals andequipment.
- Understanding of COSHH, health and safety requirements andsafe working practices.
- Clear communication skills and a professional customer serviceapproach.
- Ability to complete accurate records and use time andattendance systems.
- Willingness to undertake hands-on cleaning duties and work theagreed rota, including weekends and bank holidays where required.
- Experience in a shopping centre, retail or other busy publicenvironment.
- Experience supporting cleaning audits, KPI reporting andimprovement plans.
- Training in the safe operation of ride-on and pedestriancleaning machinery.
- Experience deliveringpractical training and site inductions.
- Access to a range of nationally recognised courses to helpfurther your career, via the Anchor Academy
- Auto Enrolment Pension (if earnings reach the minimumrequirement for auto-enrolment)
- Stream - accessto pay as you earn it
- Cycle to Work Scheme Available
- Full uniform provided
- Free Employee Assistance Programme 24/7 including access tocounselling
- Hospital Saturday Fund
- Reward and Recognition awards
- Free on-site parking
Other companies may call this role: Cleaning Supervisor, CleaningManager, Soft Services Supervisor, Waste Management Supervisor, SupervisingCleaner, Cleaning Team Supervisor, Cleaning Team Leader, Facilities CleaningSupervisor, Cleaning Operations Supervisor, Hygiene & Cleaning Supervisor,Cleaning Services Team Leader, Mall Cleaning Supervisor, Retail CleaningSupervisor, Centre Cleaning Supervisor
Within commuting distance of: Gloucester, Cheltenham, Bristol,Newport, Worcester, Evesham, Cirencester, Stroud, Bishops Cleeve, Tewkesbury,Monmouth, Ledbury, Cinderford
Anchor Group Services is an Equal Opportunity Employer and does not discriminate on the basis of race or ethnicity, religion, sex, national origin, age, veteran disability or genetic information or any other reason prohibited by law in employment.
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Cleaning Supervisor (Maternity Cover) in Hemel Hempstead employer: Anchor Group Services
Anchor Group Services is an exceptional employer, offering a supportive work culture that prioritises employee growth and development. Located in the vibrant Chester Business Park, the role of Support Control Room Operator provides clear progression pathways, access to nationally recognised training through the Anchor Academy, and a range of benefits including a 24/7 Employee Assistance Programme and a Cycle to Work Scheme. Join us for a rewarding career in a dynamic environment where your contributions are valued and recognised.
