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For Companies At a Glance
- Tasks: Combine security and cleaning duties to keep the shopping centre safe and welcoming.
- Company: Join Anchor Group Services, a forward-thinking team dedicated to customer service.
- Benefits: Access training courses, discounted SIA training, and a full uniform provided.
- Why this job: Make a real difference in a dynamic environment while developing your skills.
- Qualifications: Must have a valid SIA licence and strong customer service skills.
- Other info: Enjoy flexible hours and opportunities for career growth.
Dual Service Operative (Security & Cleaning)
Stoke-on-Trent, United Kingdom | Posted on 30/01/2026
With a wide range of roles available nationwide, you can find your perfect fit at Anchor. A company is nothing without the people in it, and we pride ourselves on our commitment to you, and with perks like our own employee assistance programme, wage advances with \’Wagestream\’, and a dedicated manager, we are industry leading employers.
With hundreds of accredited online training options through our own Anchor Academy, you will be given the opportunity to progress your career in a way that suits you.
Apply today and become part of Team Anchor, we are excited to be a part of your journey.
Job Description
Job Role: DualService Operative (Security & Cleaning)
Working Hours: 4 on 4 off shift pattern (07:00-19:00) – average 42 hours per week
Pay: £13.21 per hour
Location: Longton Exchange Shopping Centre, Stoke-on-Trent, ST3 2JA
Reporting to: Operations Manager
Overview
An exciting opportunity has arisen at Anchor Group Services,for an experienced Dual Service Operative (Security & Cleaning) to join ourestablished team based at Longton Exchange Shopping Centre, Stoke-on-Trent.
This role combines both cleaning and security responsibilities, ensuring the centre remains safe, clean, and welcoming for all visitors. The successful candidate will be expected to carry out routine cleaning tasks as well as maintain a visible security presence, responding to incidents and supporting the overall safety of the site.
The successful candidate must have a valid SIA Licence as aminimum. You will be part of a forward thinking team that delivers a high levelof customer service, assisting with the site cleaning and security and overall running of the centre.
Duties include:
- Protecting the client’s property, people and/or assets byproviding security services in direct accordance with the sites publishedAssignment Instructions (AI’s) and site-specific procedures
- Preventing losses and damage by reporting irregularities;informing offenders of policy and procedures
- Preventing and escalating incidents in a timely, accurate andappropriate manner to the Control Room/ Shift Manager/OperationsManager/Emergency Services as appropriate for serious incidents
- Completing reports by recording observations, information,occurrences, and surveillance activities
- Maintaining organisation\’s stability and reputation bycomplying with legal requirements
- React accordingly to any cleaning needs such as litter pickingand reactive cleaning of spillages, mopping and upkeep of centre.
- Contributing to team effort by accomplishing related resultsas needed
- Acting as a first line support to customers and visitors tosite, providing a professional and friendly service
- Understanding the needs of our customer, respond accordinglyto customer queries and requests and take appropriate action
- Maintaining professional conduct at all times
Requirements
- Full5-year employment checkable history
- Validfrontline SIA licence DS or SG
- CustomerService experience and confidence to handle conflict in a correctmanner
- Flexibleto meet the job requirements
- Excellentcommunication skills both written and verbal
- Smartappearance and be well-groomed
- Reliableand punctual
- Highlevel of enthusiasm and passion
- Abilityto work in a fast-moving environment
- Access to a range of nationally recognised courses to helpfurther your career, via the Anchor Academy
- Access to SIA and First Aid training at discounted rates, withfinancial support available
- Auto Enrolment Pension (if earnings reach the minimumrequirement for auto-enrolment)
- Stream – access to pay as you earn it
- Cycle to Work Scheme Available
- Full uniform provide
- Free Employee Assistance Programme 24/7 including access tocounselling
- Hospital Saturday Fund
- Reward and Recognition awards
What’s Next?
I f you would like to be consideredfor this position, APPLY NOW and we will be in touch.
Other companies may call this role: Dual Service Operative,Security & Cleaning Operative, Security Operative, Patrol Officer, ShoppingCentre Security Officer, Security Enforcement Officer, Customer Security Officer, Cleaning Operative
Within commuting distance of:Newcastle-under-Lyme, Stafford, Crewe, Derby, Cheadle, Leek
Anchor Group Services is an Equal Opportunity Employer and does not discriminate on the basis of race or ethnicity, religion, sex, national origin, age, veteran disability or genetic information or any other reason prohibited by law in employment.
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Dual Service Operative (Security & Cleaning) employer: Anchor Group Services
Contact Detail:
Anchor Group Services Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Dual Service Operative (Security & Cleaning)
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Anchor Group Services. Understand their values and what they stand for. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions related to security and cleaning roles. Think about how your past experiences can relate to the responsibilities listed in the job description. The more prepared you are, the more confident you'll feel!
✨Tip Number 3
Show off your customer service skills! Since this role involves interacting with visitors, be ready to share examples of how you've handled customer queries or conflicts in the past. Highlighting your ability to maintain a friendly and professional demeanour will set you apart.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch that shows your enthusiasm for the role and keeps you fresh in their minds. And remember, apply through our website for the best chance!
We think you need these skills to ace Dual Service Operative (Security & Cleaning)
Some tips for your application 🫡
Show Off Your Skills: Make sure to highlight your relevant experience in both security and cleaning. We want to see how your skills match up with the job description, so don’t hold back!
Be Clear and Concise: When writing your application, keep it straightforward. Use clear language and get straight to the point. We appreciate a well-structured application that’s easy to read.
Tailor Your Application: Don’t just send the same application everywhere! Tailor your application to fit this role specifically. Mention why you’re excited about working at Anchor Group Services and how you can contribute.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Anchor Group Services
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Dual Service Operative. Familiarise yourself with both security and cleaning duties, as well as the importance of customer service in this role. This will help you answer questions confidently and demonstrate your suitability.
✨Showcase Your SIA Licence
Since a valid SIA licence is a must-have for this position, be prepared to discuss your experience and how it relates to the job. Bring a copy of your licence to the interview and be ready to explain how your training has equipped you to handle security incidents effectively.
✨Demonstrate Customer Service Skills
As a Dual Service Operative, you'll need to interact with customers regularly. Think of examples from your past experiences where you've provided excellent customer service or resolved conflicts. Highlighting these skills will show that you're not just about security and cleaning, but also about creating a welcoming environment.
✨Dress the Part
First impressions matter! Make sure you arrive at the interview looking smart and well-groomed. This reflects your understanding of the role's requirements and shows that you take pride in your appearance, which is crucial for maintaining a professional image in a public space.
