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- Tasks: Join our team as a Dual Service Operative, ensuring security and customer service in a retail environment.
- Company: Anchor Group Services values its people and offers a supportive work culture with growth opportunities.
- Benefits: Enjoy perks like flexible pay, employee assistance, training discounts, and a cycle to work scheme.
- Why this job: Be part of a dynamic team, gain valuable experience, and contribute to a safe shopping environment.
- Qualifications: Must have a valid SIA Licence and customer service experience; enthusiasm and reliability are key.
- Other info: Work 35 hours a week with a 4 on 4 off shift pattern; ideal for students seeking flexible work.
Stockport, United Kingdom | Posted on 07/07/2025
With a wide range of roles available nationwide, you can find your perfect fit at Anchor. A company is nothing without the people in it, and we pride ourselves on our commitment to you, and with perks like our own employee assistance programme, wage advances with \’Wagestream\’, and a dedicated manager, we are industry leading employers.
With hundreds of accredited online training options through our own Anchor Academy, you will be given the opportunity to progress your career in a way that suits you.
Apply today and become part of Team Anchor, we are excited to be a part of your journey.
Job Description
Job Role: DualService Operative (Security & Parking)
Working Hours: 35 hoursper week (average), 4 on 4 off shift pattern, Monday-Saturday 08:30-18:30 &Sunday 10:00-17:00
Pay: £ 12.55 per hour
Location: StockportRetail Park, SK1 2HH
Reporting to: SupportServices Manager
Overview
An exciting opportunity has arisen at Anchor Group Services,for an experienced Dual Service (Security & Parking) Operative to join ourestablished contract based in a retail environment at Stockport Retail Park.
The successful candidate must have a valid SIA Licence as aminimum. You will be part of a forward thinking team that delivers a high levelof customer services, security and general facilities.
As a Dual Service Security and Parking Operative you willassist with the overall running of the centre and will be working with the Dual Services Supervisor and Services team to meet company and customer expectations.
Duties Include:
- Conducting regular patrols of aportfolio of car park locations to ensure vehicles comply with the advertisedterms and conditions for parking.
- Issuing Parking Charge Notices tonon-compliant vehicles
- Conducting site surveys andensuring ongoing compliance with the BPA AOS Code of Practice
- Preparing and submitting incidentreports
- Providing a customer service presence to car park users
- To secure premises and personnelby patrolling property; inspecting buildings, equipment, access points andpermitting entry.
- To avert losses and damage byreporting irregularities, informing violators of policy and procedures.
- Communicating effectively withthe Parking Services Team, ensuring information is accurately shared withregards to the site and specific customer requests.
- To complete and compile reportsby recording and logging observations, information, occurrences, andsurveillance activities as well as interviewing witnesses and obtainingsignatures.
- To maintain effective andpositive working relationships with the team, client management, tenants, andthe local police.
- The operative must adhere toCompany and Customer policies and procedures in a fair and professional manneras well as uphold compliance with all legal requirements to maintain theorganisations stability and reputation.
- Carrying out any other reasonablemanagement requests
Requirements
- Full5-year employment checkable history
- Validfrontline SIA licence DS or SG
- CustomerService experience and confidence to handle conflict in a correctmanner
- Flexibleto meet the job requirements
- Excellentcommunication skills both written and verbal
- Smartappearance and be well-groomed
- Reliableand punctual
- Highlevel of enthusiasm and passion
- Abilityto work in a fast-moving environment
- Access to a range of nationally recognised courses to helpfurther your career, via the Anchor Academy
- Access to SIA and First Aid training at discounted rates, withfinancial support available
- Auto Enrolment Pension (if earnings reach the minimumrequirement for auto-enrolment)
- Wagestream – access to pay as you earn it
- Cycle to Work Scheme Available
- Full uniform provide
- Free Employee Assistance Programme 24/7 including access tocounselling
- Hospital Saturday Fund
- Reward and Recognition awards
What’s Next?
I f you would like to be consideredfor this position, APPLY NOW and we will be in touch.
Other companies may call this role: Dual Service Operative,Security & Parking Specialist, Security Operative, Patrol Officer, ShoppingCentre Security Officer, Security Enforcement Officer, Parking Attendant, CarPark Attendant, Parking Enforcement Officer, Parking Monitor, Car ParkController, Parking Officer, Car Park Officer, Customer Security Officer
Within commuting distance of: Manchester, Cheadle, Wilmslow,Altrincham, Bramhall, Macclesfield, Bredbury and Hazel Grove.
Anchor Group Services is an Equal Opportunity Employer and does not discriminate on the basis of race or ethnicity, religion, sex, national origin, age, veteran disability or genetic information or any other reason prohibited by law in employment.
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Dual Service Operative employer: Anchor Group Services
Contact Detail:
Anchor Group Services Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Dual Service Operative
✨Tip Number 1
Familiarise yourself with the specific duties of a Dual Service Operative. Understanding the nuances of security and parking enforcement will help you demonstrate your knowledge during any interviews or discussions.
✨Tip Number 2
Network with current employees or professionals in the security industry. Engaging with them can provide insights into the company culture at Anchor and what they value in their team members.
✨Tip Number 3
Prepare to discuss your customer service experience in detail. Since this role involves interacting with the public, showcasing your ability to handle conflict and provide excellent service will set you apart.
✨Tip Number 4
Highlight your flexibility and reliability. The job requires working varied hours, so emphasising your willingness to adapt to different shifts can make you a more attractive candidate.
We think you need these skills to ace Dual Service Operative
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Dual Service Operative. Familiarise yourself with the job description and think about how your skills and experiences align with the requirements.
Tailor Your CV: Customise your CV to highlight relevant experience, especially in security and customer service. Emphasise any previous roles that involved conflict resolution or working in fast-paced environments.
Craft a Strong Cover Letter: Write a compelling cover letter that showcases your enthusiasm for the role and the company. Mention your valid SIA licence and any specific experiences that demonstrate your ability to meet the job's demands.
Proofread Your Application: Before submitting, carefully proofread your application materials. Check for spelling and grammatical errors, and ensure that all information is accurate and presented professionally.
How to prepare for a job interview at Anchor Group Services
✨Know Your Role
Familiarise yourself with the responsibilities of a Dual Service Operative. Understand the importance of customer service, security protocols, and compliance with parking regulations. This will help you demonstrate your knowledge during the interview.
✨Highlight Relevant Experience
Be prepared to discuss your previous experience in security or customer service roles. Share specific examples of how you've handled conflict or ensured safety, as this will show your capability to manage the demands of the job.
✨Demonstrate Communication Skills
Effective communication is key in this role. Practice articulating your thoughts clearly and confidently. You may be asked to explain how you would handle various scenarios, so think about your responses in advance.
✨Dress Smartly
First impressions matter! Dress in smart, professional attire that reflects the company's standards. A well-groomed appearance will convey your seriousness about the position and respect for the interview process.
