Dual Service Operative

Barnsley, United Kingdom | Posted on 20/05/2025

With a wide range of roles available nationwide, you can find your perfect fit at Anchor. A company is nothing without the people in it, and we pride ourselves on our commitment to you, with perks like our own employee assistance programme, wage advances with \’Wagestream\’, and a dedicated manager. We are industry-leading employers.

Through hundreds of accredited online training options via our Anchor Academy, you will have the opportunity to progress your career in a way that suits you.

Apply today and become part of Team Anchor. We are excited to be part of your journey.

Job Description

Job Role: Dual Service Operative (Security & Parking)

Working Hours: 4 on 4 off – 10:00am-20:00pm / 8:00am-18:00pm on Sundays (average 35 hours per week)

Pay: £12.21 per hour

Location: Barnsley Retail Park, S71 1JE

Reporting to: Support Services Manager

Overview

An exciting opportunity has arisen at Anchor Group Services for an experienced Dual Service (Security & Parking) Operative to join our established contract based in a retail environment at Barnsley Retail Park.

The successful candidate must have a valid SIA Licence at minimum. You will be part of a forward-thinking team that delivers high levels of customer service, security, and general facilities management.

As a Dual Service Security and Parking Operative, you will assist with the overall running of the centre, working with the Services Supervisor and customers to meet company and client expectations.

Experience within a retail environment would be beneficial.

Duties include:

• Conducting regular patrols of car park locations to ensure vehicles comply with parking terms and conditions.
• Issuing Parking Charge Notices to non-compliant vehicles.
• Conducting site surveys and ensuring ongoing compliance with BPA AOS Code of Practice.
• Dealing with the homeless and vagrants, moving them on as necessary.
• Preparing and submitting incident reports.
• Issuing exclusion Notices on behalf of the client.
• Providing customer service to car park users.
• Securing premises and personnel by patrolling, inspecting buildings, equipment, and access points.
• Reporting irregularities to prevent losses and damages.
• Communicating effectively with the Parking Services Team and other stakeholders.
• Completing reports by recording observations, incidents, and surveillance activities.
• Maintaining positive relationships with team members, management, tenants, and law enforcement.
• Adhering to company, customer policies, and legal requirements.
• Carrying out other reasonable management requests.

Requirements

• Full 5-year employment history check.
• Valid frontline SIA licence (DS or SG).
• Customer service experience and confidence in conflict resolution.
• Flexibility to meet job requirements.
• Excellent written and verbal communication skills.
• Smart appearance and well-groomed.
• Reliable and punctual.
• High enthusiasm and passion.
• Ability to work in a fast-paced environment.
• Access to nationally recognized courses via the Anchor Academy.
• Access to SIA Top-Up and First Aid training at discounted rates, with financial support.
• Auto Enrolment Pension (if earnings meet minimum requirements).
• Wagestream – access to pay as you earn.
• Cycle to Work Scheme.
• Full uniform provided.
• Free Employee Assistance Programme 24/7, including counselling.
• Hospital Saturday Fund.
• Reward and Recognition awards.

Other titles for this role may include: Dual Service Operative, Security & Parking Specialist, Security Operative, Patrol Officer, Shopping Centre Security Officer, Security Enforcement Officer, Parking Attendant, Car Park Attendant, Parking Enforcement Officer, Parking Monitor, Car Park Controller, Parking Officer, Car Park Officer, Customer Security Officer.

Within commuting distance of: Sheffield, Rotherham, Wakefield, Cawthorne, Penistone, Stocksbridge, Hoyland, Wombwell, Hemsworth, South Elmsall, Dewsbury.

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