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- Tasks: Lead security and cleaning operations across shopping centres, ensuring top-notch service and compliance.
- Company: Join Anchor, a people-first company dedicated to your growth and well-being.
- Benefits: Enjoy perks like Wagestream, 24/7 employee assistance, and access to career-boosting courses.
- Why this job: Be part of a dynamic team, make an impact, and grow your career in a supportive environment.
- Qualifications: Experience managing multi-site teams; strong leadership and communication skills required.
- Other info: Field-based role covering Portsmouth and Southampton with a salary of £35,000 plus a company car.
The predicted salary is between 28000 - 42000 £ per year.
Portsmouth, United Kingdom | Posted on 01/03/2025
With a wide range of roles available nationwide, you can find your perfect fit at Anchor. A company is nothing without the people in it, and we pride ourselves on our commitment to you, and with perks like our own employee assistance programme, wage advances with \’Wagestream\’, and a dedicated manager, we are industry leading employers.
With hundreds of accredited online training options through our own Anchor Academy, you will be given the opportunity to progress your career in a way that suits you.
Apply today and become part of Team Anchor, we are excited to be a part of your journey.
Job Description
Job Role : Contracts Manager
Status : Permanent, Full Time
Salary : £35,000 per annum + company car
Location : Field-based, covering the Portsmouth and Southampton area
Reporting to : Regional Operations Manager
Overview : An exciting opportunity has arisen to join Anchor Group Services as a Contracts Manager, overseeing security and cleaning operations across multiple shopping centres in the Portsmouth and Southampton areas.
You will be responsible for leading and managing a team of Site Managers and frontline staff, ensuring excellent service delivery and maintaining strong client relationships. Reporting to the Regional Operations Manager, you will play a key role in the day-to-day operations of these busy retail environments, ensuring compliance, high standards, and exceptional customer service.
Main Responsibilities :
- Oversee and manage security and cleaning operations across multiple shopping centre sites.
- Ensure all services are delivered within budget constraints for staffing, materials, uniforms, and consumables.
- Provide leadership and support to Site Managers, ensuring effective staff management, welfare checks, and ongoing training.
- Implement and maintain high standards of compliance, health & safety, and operational procedures across all locations.
- Conduct regular site visits and audits, ensuring effective service delivery and compliance with client expectations.
- Support recruitment, disciplinary procedures, and performance management in collaboration with HR and senior management.
- Foster strong relationships with clients, acting as the main point of contact for operational issues and contract performance.
- Monitor and report on Key Performance Indicators (KPIs) and ensure sites meet agreed Service Level Agreements (SLAs).
- Manage rostering, holiday planning, and sickness absence for site-based teams to maintain effective cover at all times.
- Oversee stock levels of cleaning consumables and ensure efficient procurement processes.
- Ensure the proper operation of Control Rooms, CCTV systems, and site security procedures in compliance with GDPR and licensing regulations.
Requirements
- Experience of managing large, multi-site teams within the security and/or cleaning sectors.
- Strong leadership and people management skills with the ability to motivate and develop teams.
- Excellent communication and presentation skills, with experience engaging with clients and senior management.
- Ability to manage change quickly and efficiently while maintaining high service standards.
- Strong problem-solving skills with the ability to analyse and resolve operational challenges.
- Knowledge of compliance, health & safety regulations, and employment law related to soft services management.
- Proficiency in Microsoft 365 (Outlook, Word, PowerPoint, Excel) and workforce management systems (Timegate, Zoho, Partner System).
- Experience in recruitment, disciplinary processes, and risk assessment management.
- A flexible and adaptable approach to work, with a strong sense of teamwork.
- Full 5-year checkable employment history.
- A valid frontline SIA Licence (desirable but not essential).
What’s Next?
If you think you have what it takes, APPLY NOW and we\’ll be in touch.
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Contracts Manager employer: Anchor Group Services
Contact Detail:
Anchor Group Services Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Contracts Manager
✨Tip Number 1
Familiarize yourself with the specific security and cleaning operations in the Portsmouth and Southampton areas. Understanding the local context will help you demonstrate your knowledge during the interview.
✨Tip Number 2
Highlight your experience in managing large, multi-site teams. Be prepared to discuss specific examples of how you've successfully led teams in similar environments, focusing on your leadership style and results.
✨Tip Number 3
Prepare to showcase your problem-solving skills by thinking of past challenges you've faced in operations management. Be ready to explain how you analyzed the situation and what steps you took to resolve it.
✨Tip Number 4
Research Anchor Group Services and their commitment to employee development. Being able to articulate why you want to join a company that values training and career progression will set you apart from other candidates.
We think you need these skills to ace Contracts Manager
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Contracts Manager position. Understand the key responsibilities and requirements, and think about how your experience aligns with them.
Tailor Your CV: Customize your CV to highlight relevant experience in managing large teams, compliance, and client relationships. Use specific examples that demonstrate your leadership skills and problem-solving abilities.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the role and the company. Mention why you want to work at Anchor and how you can contribute to their mission of delivering excellent service.
Highlight Relevant Skills: Make sure to emphasize your proficiency in Microsoft 365 and any experience with workforce management systems. Also, mention your knowledge of health & safety regulations and your ability to manage change effectively.
How to prepare for a job interview at Anchor Group Services
✨Showcase Your Leadership Skills
As a Contracts Manager, you'll be leading teams. Be prepared to discuss your leadership style and provide examples of how you've successfully managed large, multi-site teams in the past.
✨Demonstrate Your Problem-Solving Abilities
Expect questions about operational challenges you've faced. Prepare specific examples that highlight your strong problem-solving skills and how you resolved issues effectively.
✨Know Your Compliance and Safety Regulations
Familiarize yourself with compliance, health & safety regulations, and employment law related to soft services management. Be ready to discuss how you ensure these standards are met in your operations.
✨Engage with Client Relationship Management
Since you'll be the main point of contact for clients, prepare to talk about your experience in building and maintaining strong client relationships. Highlight any successful strategies you've used to enhance client satisfaction.
