At a Glance
- Tasks: Support control room operations, monitor staff activity, and manage shift coverage.
- Company: Join Anchor Group Services, a leader in security solutions.
- Benefits: Competitive pay, training opportunities, and clear career progression.
- Other info: Enjoy a supportive culture with 24/7 employee assistance and recognition awards.
- Why this job: Gain hands-on experience in a dynamic environment with real advancement potential.
- Qualifications: SIA licence preferred; excellent IT and communication skills required.
The predicted salary is between 13.45 - 13.45 £ per hour.
An exciting opportunity has arisen for a Control Room Operator to join the established Anchor Group Services’ Control team based at our Head Quarters in Chester Business Park. The successful candidate will be responsible for supporting the control room operations, including monitoring staff activity, assisting with shift coverage and supporting smooth operation of control systems such as CCTV and alarm response. This role offers a fantastic opportunity for individuals seeking to advance their career in security, with hands-on training and the chance to develop in a dynamic, fast-paced environment. A clear progression pathway is available, leading to promotion into a Duty Controller role.
Duties include:
- Co-ordinating multiple site systems and monitoring booking on and off check calls.
- Support the control team in identifying unfilled shifts and contacting available staff when required.
- Support operations by quickly responding to unplanned absences or staffing issues by reallocating staff or calling in relief personnel.
- Record and escalate any issues with check calls, absences, or incidents to the relevant department or management.
- Communicate clearly and professionally with on-site teams regarding shift changes and staffing adjustments.
- Proactively and continuously monitor the site-based security and cleaning teams by obtaining, collating and reviewing information from multiple sources.
- Ensure accurate and timely logging and recording of all required information using available IT systems and in accordance with operational processes and guidance.
- Provide information, data and appropriate advice and guidance to relevant parties in a timely manner depending on their needs and using available systems.
- Promoting a culture of excellence and continuous improvement at all times.
Requirements:
- Full 5-year employment checkable history.
- Valid frontline SIA licence DS, SG or CCTV.
- Previous industry related experience preferred but not essential.
- Previous experience in a similar role is desirable but not essential.
- Excellent IT skills & computer literacy.
- Excellent communications skills.
- Ability to work in a fast-moving environment.
- Knowledge of Microsoft 365, Timegate, Immix, Team, SharePoint and Office would be a distinct advantage.
- Due to the nature of the role substantial time will be invested in training and development to ensure competency can be evidenced with a number of bespoke management systems.
Benefits:
- A clear progression pathway is available, leading to promotion into a Duty Controller role.
- Access to a range of nationally recognised courses to help further your career, via the Anchor Academy.
- Access to SIA and First Aid training at discounted rates, with financial support available.
- Auto Enrolment Pension (if earnings reach the minimum requirement for auto-enrolment).
- Stream - access to pay as you earn it.
- Cycle to Work Scheme Available.
- Full uniform provided.
- Free Employee Assistance Programme 24/7 including access to counselling.
- Hospital Saturday Fund.
- Reward and Recognition awards.
What's Next?
If you would like to be considered for this position, please apply and we will be in touch.
Support Control Room Operator in Chester employer: Anchor Group Services
Anchor Group Services is an exceptional employer, offering a supportive work culture that prioritises employee growth and development. Located in the vibrant Chester Business Park, the role of Support Control Room Operator provides clear progression pathways, access to nationally recognised training through the Anchor Academy, and a range of benefits including a 24/7 Employee Assistance Programme and a Cycle to Work Scheme. Join us for a rewarding career in a dynamic environment where your contributions are valued and recognised.
