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- Tasks: Monitor staff activity and support control systems like CCTV and alarms.
- Company: Join Anchor, a company dedicated to employee growth and support.
- Benefits: Enjoy perks like Wagestream pay access, training discounts, and a supportive work culture.
- Why this job: This role offers on-the-job training and career progression in a dynamic environment.
- Qualifications: Must have a valid SIA licence and excellent communication skills; experience preferred but not essential.
- Other info: Flexible shifts with opportunities for recognition and rewards.
The predicted salary is between 24000 - 36000 ÂŁ per year.
Chester, United Kingdom | Posted on 13/10/2025
With a wide range of roles available nationwide, you can find your perfect fit at Anchor. A company is nothing without the people in it, and we pride ourselves on our commitment to you, and with perks like our own employee assistance programme, wage advances with \’Wagestream\’, and a dedicated manager, we are industry leading employers.
With hundreds of accredited online training options through our own Anchor Academy, you will be given the opportunity to progress your career in a way that suits you.
Apply today and become part of Team Anchor, we are excited to be a part of your journey.
Job Description
Job Role: Support Control Room Operator
Working Hours: 4 on 4 off nights, 12‑hour shifts, 6pm‑6am, average 42 hours per week
Pay: ÂŁ27,518 per annum (ÂŁ12.60 per hour)
Location: AnchorGroup Services Head Office – Carlton House, Chester Business Park, CH4 9QE
Reporting to: Control Room Manager
Overview:
An exciting opportunity has arisen for a Control Room Operator to join the established Anchor Group Services’ Control team based at our Head Quarters in Chester Business Park.
The successful candidate will be responsible for supporting the control room operations, including monitoring staff activity, assisting with shift coverage and supporting smooth operation of control systems such as CCTV and alarm response.
This role offers a fantastic opportunity for individuals seeking to advance their career in security, with hands‑on training and the chance to develop in a dynamic, fast‑paced environment. A clear progression pathway is available, leading to promotion into a Duty Controller role.
Duties include:
- Co‑ordinating multiple site systems and monitoring booking on and off check calls.
- Support the control team in identifying unfilled shifts and contacting available staff when required.
- Support operations by quickly responding to unplanned absences or staffing issues by re‑allocating staff or calling in relief personnel.
- Record and es‑calate any issues with check calls, absences, or incidents to the relevant department or management.
- Communicate clearly and professionally with on‑site teams regarding shift changes and staffing adjustments.
- Proactively and continuously monitor the site‑based security and cleaning teams by obtaining, collating and reviewing information from multiple sources.
- Ensure accurate and timely logging and recording of all required information using available IT systems and in accordance with operational processes and guidance.
- Provide information, data and appropriate advice and guidance to relevant parties in a timely manner depending on their needs and using available systems.
- Promote a culture of excellence and continuous improvement at all times.
Requirements
- Full 5‑year employment checkable history.
- Valid frontline SIA licence DS, SG or CCTV.
- Previous industry‑related experience preferred but not essential.
- Previous experience in a similar role is desirable but not essential.
- Excellent communication skills.
- Ability to work in a fast‑moving environment.
- Knowledge of Microsoft 365, Timegate, Immix, Teams, SharePoint and Office would be a distinct advantage.
Due to the nature of the role substantial time will be invested in training and development to ensure competency can be evidenced with an number of bespoke management systems.
- A clear progression pathway is available, leading to promotion into a Duty Controller role.
- Access to a range of nationally recognised courses to help further your career, via the Anchor Academy.
- Access to SIA and First Aid training at discounted rates, with financial support available.
- Auto Enrolment Pension (if earnings reach the minimum requirement for auto‑enrolment).
- Stream – access to pay as you earn it.
- Cycle to Work Scheme Available. Full uniform provided.
- Free Employee Assistance Programme 24/7 including access to counselling.
- Hospital Saturday Fund.
- Reward and Recognition awards.
What\’s Next?
If you would like to be considered for this position, APPLY NOW and we will be in touch.
Other companies may call this role: Control Room Assistant, Operations Support Assistant, Control Room Support Officer, Control Room Administrator, Operational Support Officer, Operations Room Assistant, Control Room Operator, Security Officer, CCTV Officer, CCTV Control Room Officer.
Within commuting distance of: Chester, Mold, Broughton, Deeside, Birkenhead, Flint, Chester, Wrexham, Ellesmere Port, Wirral and surrounding areas.
Anchor Group Services is an Equal Opportunity Employer and does not discriminate on the basis of race or ethnicity, religion, sex, national origin, age, veteran disability or genetic information or any other reason prohibited by law in employment.
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Support Control Room Operator employer: Anchor Group Services Ltd
Contact Detail:
Anchor Group Services Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Support Control Room Operator
✨Tip Number 1
Familiarise yourself with the specific systems mentioned in the job description, such as CCTV and alarm response systems. Having a basic understanding of these technologies will help you stand out during the interview process.
✨Tip Number 2
Network with current or former employees of Anchor to gain insights into the company culture and expectations for the Support Control Room Operator role. This can provide you with valuable information that may not be available in the job description.
✨Tip Number 3
Prepare to discuss your experience in fast-paced environments, as this role requires quick decision-making and effective communication. Think of examples from previous jobs where you successfully managed similar challenges.
✨Tip Number 4
Highlight your willingness to learn and adapt, especially regarding the bespoke management systems mentioned. Showing enthusiasm for training opportunities can make you a more attractive candidate for the position.
We think you need these skills to ace Support Control Room Operator
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and requirements of the Support Control Room Operator position. Tailor your application to highlight relevant skills and experiences that match these criteria.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your work history, particularly any experience in security or control room operations. Highlight your communication skills and any relevant IT knowledge, such as familiarity with Microsoft 365 or other systems mentioned in the job description.
Write a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific reasons why you want to join Anchor and how your background makes you a suitable candidate for the Support Control Room Operator position.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects attention to detail, which is crucial for the role you are applying for.
How to prepare for a job interview at Anchor Group Services Ltd
✨Know the Role Inside Out
Make sure you thoroughly understand the responsibilities of a Support Control Room Operator. Familiarise yourself with monitoring systems, shift coordination, and communication protocols. This will help you answer questions confidently and demonstrate your genuine interest in the position.
✨Highlight Relevant Experience
Even if you don't have direct experience in security, think about transferable skills from previous jobs. Emphasise your communication skills, ability to work under pressure, and any experience with IT systems like Microsoft 365. This shows that you can adapt and thrive in a fast-paced environment.
✨Prepare Questions for the Interviewer
Interviews are a two-way street. Prepare thoughtful questions about the team dynamics, training opportunities, and career progression within Anchor. This not only shows your enthusiasm but also helps you gauge if the company is the right fit for you.
✨Demonstrate Your Problem-Solving Skills
Be ready to discuss how you've handled challenging situations in the past. Use the STAR method (Situation, Task, Action, Result) to structure your answers. This will illustrate your ability to respond effectively to staffing issues or emergencies, which is crucial for this role.
