At a Glance
- Tasks: Ensure safety and security while providing exceptional customer service in a vibrant environment.
- Company: Join Anchor Group Services, a leading provider of security and facilities management in the UK.
- Benefits: Enjoy competitive pay, training opportunities, and 24/7 employee support.
- Other info: Flexible shifts with great career development opportunities.
- Why this job: Be part of a flagship project in London and make a positive impact every day.
- Qualifications: SIA licence required; customer service experience is a plus.
The predicted salary is between 14.8 - 14.8 £ per hour.
London, United Kingdom | Posted on 28/07/2026
At Anchor Group Services, our people are the foundation of our success. That's why we're committed to creating a supportive environment where you can develop your skills, progress your career and make a real impact. As a leading provider of security, cleaning and facilities management services across the UK, we recognise that our success depends on the talent and dedication of our teams. That's why we invest in our people through a range of employee benefits, dedicated management support and wellbeing resources, including our Employee Assistance Programme. Through our own Anchor Academy, you'll have access to hundreds of accredited training courses to help you develop your skills, thrive in your role and achieve your career goals.
Job Role: Concierge Security Officer
Working Hours: 4 on 4 off shift pattern, nights (19:00-7:00) – Average 42 hours per week
Pay: £14.80 per hour
Location: The Elephant, Elephant & Castle, London
Overview
Join the team protecting one of London's newest and most exciting destinations. Anchor Group Services is recruiting Concierge Security Officers for The Elephant, a landmark mixed-use development at the heart of Elephant & Castle. Bringing together retail, residential and public spaces, The Elephant is set to become a vibrant destination where residents, visitors, retailers and communities come together. This is a unique opportunity to join a flagship London mobilisation from day one, helping to establish standards, culture and service excellence across a brand-new development.
As a Concierge Security Officer, you will play a key role in creating a safe, secure and welcoming environment within the residential buildings, delivering exceptional customer service to residents, visitors, contractors and guests while maintaining the highest standards of security and professionalism. If you're professional, proactive and take pride in delivering outstanding service, we'd love to hear from you.
About the Role
As a Concierge Security Officer, you will play a key role in creating a safe, secure and welcoming environment within The Elephant's residential buildings. Combining front-of-house customer service with professional security duties, you will manage access control, monitor CCTV systems, support residents and visitors, and respond to incidents and enquiries when required. You will be a visible ambassador for both Anchor Group Services and The Elephant, delivering a professional, approachable and high-quality service at all times.
Duties Include:
- Provide a professional front-of-house presence, welcoming residents, visitors, contractors and guests whilst delivering exceptional customer service.
- Manage access control systems, visitor management processes and building security, ensuring only authorised personnel gain entry.
- Monitor CCTV and alarm systems, responding to incidents, emergencies and welfare concerns in a timely and professional manner.
- Conduct regular patrols of residential buildings and communal areas, reporting defects, hazards and maintenance concerns as required.
- Manage deliveries, parcel handling and contractor access, ensuring site procedures and permit-to-work requirements are followed.
- Maintain accurate records, investigate incidents and prepare detailed reports where necessary.
- Support emergency evacuations, business continuity procedures and the overall safety and security of the development.
- Work collaboratively with the site teams while acting as a professional ambassador for the client and Anchor Group Services.
Requirements
Essential:
- Valid frontline SIA Door Supervisor (DS) or Security Guarding (SG) Licence.
Desirable:
- CCTV Licence and/or previous CCTV/control room experience.
- Previous concierge, front-of-house, or residential experience.
- Experience within residential or mixed-use developments.
- Full 5-year checkable employment history.
- Previous security experience within retail, corporate, residential or public-facing environments.
- Customer service experience and confidence handling conflict professionally.
- Ability to remain calm and professional under pressure.
- Strong observational and problem-solving skills.
- Flexible approach to shift work including weekends and bank holidays.
- Professional appearance and high personal standards.
Benefits:
- Access to a range of nationally recognised courses via the Anchor Academy.
- Access to SIA and First Aid training at discounted rates, with financial support available.
- Auto Enrolment Pension (if earnings reach the minimum requirement for auto-enrolment).
- Stream – access to pay as you earn it.
- Cycle to Work Scheme Available.
- Full uniform provided.
- Free Employee Assistance Programme 24/7 including access to counselling.
- Hospital Saturday Fund.
- Reward and Recognition Awards.
- Opportunity to join a flagship London mobilisation project from day one.
What’s Next?
If you are passionate about customer service, security and making a positive difference every day, a member of our Recruitment Team will be in touch.
Concierge Security Officer employer: Anchor Group Services Ltd
Anchor Group Services is an excellent employer, offering a supportive work culture that values flexibility and professional development. As a Relief Security Officer at Gloucester Quays, you will benefit from a dynamic environment where your contributions are recognised, and you have the opportunity to grow within the security sector while enjoying the vibrant atmosphere of this bustling location.
