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For Companies At a Glance
- Tasks: Lead a team to deliver amazing customer service and delicious food.
- Company: Join a vibrant company that values kindness, honesty, and generosity.
- Benefits: Enjoy a supportive work environment with a focus on team happiness and wellbeing.
- Why this job: Make a real impact by nurturing talent and ensuring customer satisfaction.
- Qualifications: Strong leadership skills and a passion for team development.
- Other info: Opportunity for career growth in a dynamic and fast-paced setting.
The predicted salary is between 36000 - 60000 £ per year.
Job Overview
- To own Team Member recruitment and successful onboarding to ensure it meets business needs.
- To build a robust Family Tree through strategic succession planning ensuring Plan Bs are in place for each role.
- To drive Team Happiness.
- To embrace the Thoughtful Leadership Principles (Being Kind, Honest and Generous).
- To ensure in-shop training, legal compliance training and graduations are carried out following the agreed standards and guidelines and at the right time. This includes completing journals and reviews accordingly.
- To minimise Turnover by following the Turnover Principles.
- To regularly complete 1:1s to review the team’s performance.
- To ensure the team’s wellbeing by promoting and nurturing a healthy work-life balance.
Amazing service Responsibilities
- To ensure the team consistently delivers Amazing Customer Service by following the 6 Key Points of Service.
- To ensure the Speed of Service Principles are embedded in the shop and as a result we provide fast, friendly and efficient service consistently.
- To encourage customer loyalty by empowering the team to use initiatives.
- To strive to achieve a perfect Mystery Shopper score every week by putting customers first and by coaching the team to see the shop through customers’ eyes.
Delicious food and drink Production
- To ensure the team consistently delivers delicious food by following the 6 Key Points of Production.
- To ensure the 11-Step Production Process is always followed to guarantee customer safety and that each product is accurately made and labelled.
- To ensure the management team understands and follows the Production Principles putting customers’ needs first and never compromising on quality or freshness.
- To ensure the shop food range matches customer demand.
- To continually develop the team’s knowledge about the quality of our food and coffee.
- To ensure our Barista Prepared Drinks are made by trained employees consistently, and to the highest standard.
General Manager in Belfast employer: Ancer Recruitment
Contact Detail:
Ancer Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land General Manager in Belfast
✨Tip Number 1
Network like a pro! Reach out to your connections and let them know you're on the hunt for a General Manager role. You never know who might have the inside scoop on an opening or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions related to team management and customer service. We recommend role-playing with a friend to get comfortable with your answers and showcase your leadership style.
✨Tip Number 3
Showcase your passion for team happiness and customer service during interviews. Share specific examples of how you've driven team morale or improved service standards in previous roles to really stand out.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in joining our team and embracing our Thoughtful Leadership Principles.
We think you need these skills to ace General Manager in Belfast
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for the role shine through. We want to see how much you care about team happiness and delivering amazing customer service. Share your experiences that align with our Thoughtful Leadership Principles!
Tailor Your Application: Make sure to customise your application to reflect the specific requirements of the General Manager position. Highlight your experience in recruitment, onboarding, and team development, as these are key to our success at StudySmarter.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and focus on what makes you a great fit for the role. Remember, we’re looking for someone who can communicate effectively with the team and customers alike!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen to join the StudySmarter family!
How to prepare for a job interview at Ancer Recruitment
✨Know the Company Culture
Before your interview, take some time to understand the company's values and culture. Familiarise yourself with their Thoughtful Leadership Principles—Being Kind, Honest, and Generous. This will help you align your answers with what they value most.
✨Showcase Your Leadership Skills
As a General Manager, you'll need to demonstrate strong leadership abilities. Prepare examples of how you've successfully recruited, onboarded, and developed teams in the past. Highlight any strategies you've used to drive team happiness and minimise turnover.
✨Prepare for Customer Service Scenarios
Expect questions about customer service and how you would ensure amazing service. Think of specific instances where you empowered your team to enhance customer loyalty or improve service speed. Be ready to discuss how you would coach your team to see the shop through customers’ eyes.
✨Discuss Food Safety and Quality
Since food production is key, be prepared to talk about your experience with food safety standards and quality control. Share how you've ensured compliance with production principles and how you’ve trained teams to maintain high standards in food preparation.
