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- Tasks: Coordinate repairs and maintenance across 1,000+ Ministry of Defence sites.
- Company: Ancala Water Services delivers essential water and wastewater services across England and Wales.
- Benefits: Enjoy 25 days leave, flexible hours, healthcare plans, and enhanced maternity/paternity benefits.
- Why this job: Join a supportive team making a real impact on the environment and community.
- Qualifications: Strong admin skills, IT proficiency, and excellent communication are key.
- Other info: Part-time role with security clearance requirements; must be a UK resident for 5 years.
The predicted salary is between 20800 - 36400 £ per year.
Location: Barnsley, S75 1JN
Salary: c£26,000 per annum pro-rata (depending on experience)
Role Type: Maternity Cover, Fixed Term Contract to 31st March 2026, Part-Time, 17 hours per week (days to be discussed at interview)
Benefits: 25 days leave pro-rata plus bank holidays, birthday day off, Westfield healthcare plan for you and your dependents, generous pension scheme, flexible working hours, life assurance, critical illness cover, enhanced maternity and paternity benefits and lots more!
About the Job: If you’re a contact centre or scheduling extraordinaire who’s seeking part-time hours in a tight-knit team, we want to hear from you! Whether you thrive on multitasking, love keeping things running smoothly or take pride in making customers happy, this role is all about being the glue that holds everything together. At the heart of the action, you’ll be coordinating repairs and maintenance across over 1,000 Ministry of Defence sites. That’s a third of the UK relying on us to keep things moving, so we need process-driven, resilient and customer-focused problem solvers to join our team. You’ll be scheduling works, liaising with customers and operational staff and ensuring jobs are recorded, progressed, and delivered to the highest standards.
What You’ll Be Doing:
- Answering and logging calls and emails swiftly
- Managing a busy inbox full of internal and external requests
- Capturing key details from customer interactions and keeping our systems updated
- Tracking, scheduling, and supervising repair and maintenance jobs
- Coordinating field-based colleagues and keeping operations running smoothly
- Handling job feedback and making improvements along the way
What You’ll Bring:
- Strong administration and IT skills, including Microsoft Excel, Word, and Outlook
- Excellent written and verbal communication skills
- Confidence in building strong working relationships
- A proactive, hard-working approach to problem-solving
- A passion for improving processes and meeting deadlines
- The ability to multitask effectively and work on several tasks at one time
- A can-do attitude that thrives under pressure
Who Can Apply? Given the nature of our work, we do have security clearance requirements so you must have been a full-time resident of the UK for at least five years. If this sounds like your kind of role, we’d love to hear from you. Join our team and help us make a difference.
About The Company: Ancala Water Services own and manage water and wastewater assets and optimise operations to create value for customers and shareholders. We deliver water and wastewater services to over 1,100 sites throughout England and Wales including the £1 billion 25-year Aquatrine A contract delivering water, wastewater, fire system maintenance and specialist estate management services to the Ministry of Defence (MOD). We manage boreholes, reservoirs, surface water pumping stations, sewage pumping stations, treatment works, distribution mains, oil and water interceptors, sewers and meters. The company is committed to providing wholesome water to our customers and managing the treatment of wastewater, with a focus on protecting the environment. Here at Ancala Water Services, people are at the heart of what we do. As a private utilities company, we are passionate about delivering water and wastewater services to over 1,000 Ministry of Defence sites throughout England and Wales. Every individual plays an important role in the success of our business, with no role too small. Whether you’re analytical, hands-on, resourceful or have a passion for people, we have a role for you. With our varied approach to your development, we’re committed to supporting you to reach your full potential. So, if you’re looking for an opportunity to make a difference every day, while helping us create a sustainable future, we’d love to hear from you.
Control Centre Coordinator employer: Ancala Water Services (Defence) Limited
Contact Detail:
Ancala Water Services (Defence) Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Control Centre Coordinator
✨Tip Number 1
Familiarise yourself with the specific operations of Ancala Water Services, especially their work with the Ministry of Defence. Understanding their processes and challenges will help you demonstrate your knowledge during the interview.
✨Tip Number 2
Highlight your experience in multitasking and problem-solving. Prepare examples from your past roles where you successfully managed multiple tasks or resolved customer issues efficiently, as these skills are crucial for the Control Centre Coordinator position.
✨Tip Number 3
Showcase your IT skills, particularly with Microsoft Excel, Word, and Outlook. Be ready to discuss how you've used these tools in previous roles to improve efficiency or manage data effectively.
✨Tip Number 4
Prepare to discuss your approach to building strong working relationships. Think of instances where you collaborated with colleagues or customers to achieve a common goal, as this role requires excellent communication and teamwork.
We think you need these skills to ace Control Centre Coordinator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in contact centre operations or scheduling. Emphasise your administration and IT skills, particularly with Microsoft Excel, Word, and Outlook, as these are crucial for the role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and problem-solving. Mention specific examples of how you've successfully managed multiple tasks or improved processes in previous roles.
Highlight Relevant Skills: In your application, clearly outline your strong written and verbal communication skills. Provide examples of how you've built relationships with colleagues and customers, as this is key for the Control Centre Coordinator position.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter to eliminate any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Ancala Water Services (Defence) Limited
✨Showcase Your Multitasking Skills
As a Control Centre Coordinator, you'll need to juggle multiple tasks at once. Be prepared to discuss specific examples from your past experiences where you successfully managed several responsibilities simultaneously.
✨Demonstrate Strong Communication Abilities
Excellent written and verbal communication skills are crucial for this role. During the interview, highlight instances where you effectively communicated with customers or team members, especially in high-pressure situations.
✨Emphasise Your Problem-Solving Approach
The job requires a proactive attitude towards problem-solving. Prepare to share examples of challenges you've faced in previous roles and how you approached resolving them, particularly in a customer-focused environment.
✨Familiarise Yourself with Relevant Software
Strong IT skills, especially in Microsoft Excel, Word, and Outlook, are essential. Brush up on these tools before the interview and be ready to discuss how you've used them in your previous roles to enhance efficiency.
