At a Glance
- Tasks: Join our global support team to tackle complex technical issues and enhance customer success.
- Company: Anaplan, a leader in AI-infused scenario planning with a winning culture.
- Benefits: Inclusive environment, career growth, and the chance to work with top global companies.
- Other info: Diverse and inclusive workplace that values your unique contributions.
- Why this job: Make a real impact by solving challenging problems for Fortune 50 clients.
- Qualifications: Degree in a technical field and experience in data analysis; passion for problem-solving.
The predicted salary is between 30000 - 40000 £ per year.
At Anaplan, we are a team of innovators focused on optimizing business decision-making through our leading AI-infused scenario planning and analysis platform so our customers can outpace their competition and the market. What unites Anaplanners across teams and geographies is our collective commitment to our customers’ success and to our Winning Culture. Our customers rank among the who’s who in the Fortune 50. Coca-Cola, LinkedIn, Adobe, LVMH and Bayer are just a few of the 2,400+ global companies who rely on our best-in-class platform.
Our Winning Culture is the engine that drives our teams of innovators. We champion diversity of thought and ideas, we behave like leaders regardless of title, we are committed to achieving ambitious goals, and we love celebrating our wins – big and small. Supported by operating principles of being strategy-led, values-based and disciplined in execution, you’ll be inspired, connected, developed and rewarded here. Everything that makes you unique is welcome; join us and let’s build what’s next - together!
Your impact:
- Join our global Level 3 Support team.
- You'll resolve the most complex technical issues our customers face, combining deep technical expertise with exceptional customer support.
- You'll work closely with Engineering, Product, Operations, and Customer Success teams to troubleshoot, investigate, and resolve system-level challenges.
In this role, you'll:
- Investigate and diagnose complex technical issues raised through support tickets.
- Build deep product knowledge across Anaplan’s platform and tools (including Grafana).
- Collaborate with other teams to guide customers through complex technical solutions.
- Raise and track product bugs when you identify them.
- Communicate investigation progress and outcomes clearly to internal teams.
- Lead release reviews and onboard new product features to global support teams.
- Document detailed investigations and share technical knowledge within the team.
- Provide 24/7 emergency support for critical customer issues through our on-call rota.
- Work an adjusted schedule (for example, Tue-Sat or Sun-Thu) when needed to ensure global coverage.
Your qualifications:
Essential:
- Graduate or early-career professional with experience in data analysis (Excel or similar tools).
- A degree in Mathematics, Physics, Electronic Engineering, Computer Science, or other technical disciplines involving large datasets.
- Fluent or professional proficiency in English.
- A quick learner with a curiosity for understanding complex systems and software behavior.
- Genuine passion for problem-solving and resilience in resolving challenging technical issues.
- An analytical mindset with a methodical and detail-oriented approach.
- Able to thrive under time constraints in a fast-paced, dynamic environment.
- Excellent communication skills to convey technical information clearly.
Preferred:
- Familiarity with technical support environments, SaaS platforms, or complex data systems.
- Experience working with monitoring tools such as Grafana (or willingness to learn).
- Adaptability to shifting priorities and managing multiple concurrent issues.
- A team player comfortable working cross-functionally across global teams.
- Enthusiasm for customer success and delivering high-quality solutions.
Our Commitment to Diversity, Equity, Inclusion and Belonging (DEIB):
We believe attracting and retaining the best talent and fostering an inclusive culture strengthens our business. DEIB improves our workforce, enhances trust with our partners and customers, and drives business success. Build your career in a place where diversity, equity, inclusion and belonging aren’t just words on paper – this is what drives our innovation, it’s how we connect, and it contributes to what makes us a market leader.
We believe in a hiring and working environment where all people are respected and valued, regardless of gender identity or expression, sexual orientation, religion, ethnicity, age, neurodiversity, disability status, citizenship, or any other aspect which makes people unique. We hire you for who you are, and we want you to bring your authentic self to work every day!
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, perform essential job functions, and receive equitable benefits and all privileges of employment. Please contact us to request accommodation.
Associate Level 3 Support Analyst in York employer: Anaplan
Anaplan is an exceptional employer that fosters a Winning Culture, where innovation and collaboration thrive. With a commitment to diversity, equity, inclusion, and belonging, employees are empowered to bring their authentic selves to work while enjoying opportunities for professional growth and development. Located in a dynamic environment, our Level 3 Support Analysts play a crucial role in resolving complex technical challenges for renowned global clients, ensuring a rewarding and impactful career path.
StudySmarter Expert Advice🤫
We think this is how you could land Associate Level 3 Support Analyst in York
✨Tip Number 1
Network like a pro! Reach out to current employees at Anaplan on LinkedIn or through mutual connections. Ask them about their experiences and any tips they might have for landing a role in the Level 3 Support team.
✨Tip Number 2
Prepare for the interview by brushing up on your technical knowledge. Familiarise yourself with Anaplan’s platform and tools, especially Grafana. Being able to discuss these confidently will show you’re serious about the role.
✨Tip Number 3
Practice your problem-solving skills! Think of complex scenarios you might face in the role and how you would tackle them. This will help you shine during the interview when they ask about your approach to technical challenges.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining the Anaplan family.
We think you need these skills to ace Associate Level 3 Support Analyst in York
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for problem-solving and technology shine through. We want to see that you’re genuinely excited about tackling complex issues and helping our customers succeed!
Tailor Your Experience:Make sure to highlight any relevant experience you have with data analysis or technical support. We love seeing how your background aligns with the role, so don’t be shy about showcasing your skills and knowledge!
Be Clear and Concise:In your written application, clarity is key! Use straightforward language to communicate your thoughts and experiences. We appreciate a well-structured application that’s easy to read and understand.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, it shows us you’re serious about joining our team at Anaplan!
How to prepare for a job interview at Anaplan
✨Know Your Stuff
Make sure you have a solid understanding of Anaplan’s platform and tools, especially Grafana. Brush up on your data analysis skills and be ready to discuss how you've tackled complex technical issues in the past.
✨Show Your Problem-Solving Skills
Prepare examples that showcase your analytical mindset and resilience. Think of specific instances where you’ve successfully resolved challenging technical problems, as this will demonstrate your genuine passion for problem-solving.
✨Communicate Clearly
Practice explaining technical concepts in simple terms. Since you'll need to communicate with various teams and customers, being able to convey information clearly is crucial. Consider doing mock interviews to refine this skill.
✨Embrace the Culture
Familiarise yourself with Anaplan's Winning Culture and values. Be ready to discuss how you can contribute to their commitment to diversity, equity, inclusion, and customer success. Showing that you align with their culture can set you apart.
