At a Glance
- Tasks: Drive customer success by managing enterprise accounts and ensuring value delivery.
- Company: Join a fast-paced company that prioritises customer success and collaboration.
- Benefits: Competitive salary, professional development, and opportunities for career growth.
- Other info: Dynamic role with a focus on problem-solving and cross-functional teamwork.
- Why this job: Shape customer transformations and build long-term partnerships with innovative solutions.
- Qualifications: Experience in customer success or consulting, with strong communication skills.
The predicted salary is between 51750 - 63250 £ per year.
In this high-impact role, you will drive value for a portfolio of enterprise customers by ensuring successful deployment, adoption, and retention of Anaplan solutions. You will act as the strategic liaison among customers and internal teams to secure ROI and long-term partnerships. You will lead executive-level reviews and quantify business outcomes to underpin continued investment. Your work shapes customer transformation and expands our footprint through value-driven engagements. This is a fast-paced role within a culture that prioritises customer success and cross-functional collaboration.
Responsibilities
- Manage a portfolio to drive adoption, expansion, retention, and ROI
- Guide customers through the value delivery lifecycle to achieve business objectives with Anaplan
- Lead Quarterly Success Reviews with executive sponsors
- Document and quantify value realized with ROI and impact metrics
- Own the customer relationship, raise risks, and align goals with internal teams
- Identify renewal risks and collaborate on mitigation plans
- Develop and execute change management strategies to maximize end-user adoption
- Contribute to evolving customer success assets, playbooks, and case studies
Key requirements
- Experience in customer success, presales, or management consulting
- Background in Enterprise Performance Management, Enterprise Planning, or Analytics
- Strong communication and presentation skills with C-suite comfort
- Track record in Customer Success, SaaS, Project Leadership, Technology Consulting, or Advisory
- Ability to translate complex technical concepts into business value
- Familiarity with software development processes and design methodologies
- Customer-first mindset with strong problem-solving and calm, decisive under pressure
- Experience leading cross-functional teams to address complex customer needs
Sr. Customer Success Business Partner employer: Anaplan
Anaplan is an exceptional employer that fosters a Winning Culture, where innovation and collaboration thrive. Located in London, we offer a dynamic work environment that champions diversity and provides ample opportunities for professional growth, ensuring that every employee feels valued and inspired to contribute to our mission of transforming business decision-making. With a commitment to inclusivity and a focus on celebrating achievements, Anaplan is the perfect place for those looking to make a meaningful impact while advancing their careers.
